Universium

BACKGROUND

Please describe your company and position.

I am the Senior AVP Research of education company

Describe what your company does in a single sentence.

Higher Education Institution with research and education as its mission

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Universium to accomplish?

• Create a platform to match collaborators and/or students
• focus the platform on projects rather than expertise
• create a chat function

SOLUTION

How did you find Universium?

knew owner

Why did you select Universium over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Universium were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The goal was to create an online match-making tool that would connect researchers and students around projects, with an expertise database in the background, the ability to create themes and chat on the platform. Website and smart device capable, as well as a modified version for kiosks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website, smart device capable created with several important functionalities, as well as the modified version for the kiosks all were provided, without delays and with outstanding customer service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All items were delivered in a very short time frame. With outstanding customer service that was not only responsive to our needs, but also participated in brainstorming sessions on how to best accomplish our goals.

What was your primary form of communication with Universium?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Outstanding customer service, ability to provide fantastic feedback on feasibility and UI design.

Are there any areas for improvement or something Universium could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the Attorney of the company. 

Describe what your company does in a single sentence.

Law Firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Universium to accomplish?

• Website development
• IT
• User Interface Development (UX/UI)
• Web Design
• Market Research

SOLUTION

How did you find Universium?

Referral

Why did you select Universium over others?

Referred to me

How many teammates from Universium were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The company designed, built, and maintained website for my law firm. The company further developed the marketing strategies and brand identity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website traffic and increased phone calls for my practice.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their staff answered when I called and was very attentive to my needs. The work product was done timely and without issue.

What was your primary form of communication with Universium?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Collaborative development with all products working interoperably with one another this made the experience enjoyable.

Are there any areas for improvement or something Universium could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the CEO & Co-Founder of Service Raider

Describe what your company does in a single sentence.

Field service software for home service businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Universium to accomplish?

• Code Audit
• Platform recommendations
• Complete software rebuild

SOLUTION

How did you find Universium?

Referral

Why did you select Universium over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Universium were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build an MVP for field service businesses to include a CRM, job dispatching, QBO integration, dispatch board, automated customer and employee alerts and inventory management system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We used a project roadmap with detailed notes, objective, due dates and results.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On-time 99% of the time, which is beyond exceptional when considering they're based in Ukraine.

What was your primary form of communication with Universium?

Virtual Meeting

What did you find most impressive or unique about this company?

The organization and attention to detail is second to none. They didn't simply step in and follow orders. They recognized that we needed technical leadership and they provided it in abundance. Universium is so much more than a software development agency; they're truly thought leaders and virtual board members. I can't stress enough the difference it made in bringing them into the family. They likely prevented us from crashing and burning.

Are there any areas for improvement or something Universium could have done differently?

Zero. They're flawless.

BACKGROUND

Please describe your company and position.

I am the Founder / CTO of Boundless

Describe what your company does in a single sentence.

Network automation Saas for enterprise

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Universium to accomplish?

• Development support

SOLUTION

How did you find Universium?

Facebook

Why did you select Universium over others?

• Great culture fit
• Company values aligned

How many teammates from Universium were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a platform for managing software licenses for a saas platform. Deliverables and ongoing maintenance, as well as bug fixes for legacy platform

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Products pushed to production, satisfied customers, deals won

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, timely delivery, great communication

What was your primary form of communication with Universium?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We've been impressed with their knowledge and the dedication of the founding team.

Are there any areas for improvement or something Universium could have done differently?

More flexibility on staffing options

BACKGROUND

Please describe your company and position.

I am the COO of BookmarkEd

Describe what your company does in a single sentence.

Software company serving K-12 Education

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Universium to accomplish?

• Website review and refresh
• Streamlining and Implementation of Webflow

SOLUTION

How did you find Universium?

Referral

Why did you select Universium over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Universium were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Review and refresh of existing website, creating a more scalable version.
• UI/UX design of specific elements 
• Creation of new pages to house resources and forms 
• Update to new brand

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project was completed within time limits

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive in using our preferred channels. Additional scope was implemented and completed with ease

What was your primary form of communication with Universium?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their speed and attention to detail. Understood our needs, but were not afraid to challenge our thinking in pursuit of a better outcome

Are there any areas for improvement or something Universium could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CTO of Clevr

Describe what your company does in a single sentence.

K-12 Forms and Workflows

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Universium to accomplish?

• UX Design Research
• Web Scalability Infrastructure Improvements
• Database Performance Analysis

SOLUTION

How did you find Universium?

• Clutch Site
• Previous Project

Why did you select Universium over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Universium were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Universium to: 

• Develop a clickable UX design for the next generation of our Form Builder
• Develop an auto-scalable web infrastructure capability for our web application on Azure 
• Analyze database performance problems and make recommendation to address

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Each Quarter there were specific deliverables attached to the project that were reviewed against weekly progress.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were great to work with and delivered on time

What was your primary form of communication with Universium?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were trustworthy, friendly, and professional. They didn't over-bill. They did a great job

Are there any areas for improvement or something Universium could have done differently?

Nothing specific

BACKGROUND

Please describe your company and position.

I am the CEO of Pickleheads

Describe what your company does in a single sentence.

Pickleheads website

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Universium to accomplish?

• Design Work

SOLUTION

How did you find Universium?

Referral

Why did you select Universium over others?

Referred to me

How many teammates from Universium were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Various design work for our pickleball website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Excellent design work

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they are super responsive and delivered everything ontime.

What was your primary form of communication with Universium?

Virtual Meeting

What did you find most impressive or unique about this company?

They are always available on Slack to answer questions and jump into Figma projects.

Are there any areas for improvement or something Universium could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Founder of Goald

Describe what your company does in a single sentence.

Goald is an easy-to-use online service. It helps businesses connect with other apps, plan activities, collect data instantly, make decisions based on clear indicators, and quickly understand performance through visual reports. This allows any business, anywhere in the world, to improve efficiency and make smarter decisions based on what's happening now, not just past data.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Universium to accomplish?

• Build the front end application to support our database.
• Find any ways to speed up development while reducing costs.
• Improve user experience and initial draft builds.

SOLUTION

How did you find Universium?

Online Search

Why did you select Universium over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Universium were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Universium has helped take ideas that I've had and bring them to life. For over 4 years they have helped with all manner of technology, software development, and database builds. A major win with Universium was their early recommendations on our app stack. They made suggestions that increased our development velocity while reducing costs.

Our process builder feature is rather complex and went through a number of different attempts before the team found the right solution. This is one of those times where the project took longer than expected however they communicated regularly, made good suggestions based on the feedback and invariably stuck with the feature until it really shined. 

Our software is API and data heavy. They've done a great job with integrating to other apps while retrieving that data and storing. They've been patient while we've had a long development time and many revisions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Universium builds that I've requested have been consistently on time, close to on time, or ahead of schedule. Unfortunately software development doesn't always follow my desires for timelines. We have not yet gone live to the public but our early feedback with existing clients is substantially positive. I will say however the delays in release have nothing to do with Universium. The delays are due to my commitment to having nearly perfect accurate data.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

As stated projects and individual issues are regularly delivered on time. Our team has regular stand ups and we discuss concerns for the project, give each other feedback then build what we need. They've worked great with our team members outside of Universium as well. Jira has been our go to software for tracking our releases. The process is clear and everyone knows what they need to do.

What was your primary form of communication with Universium?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They've stuck with the project through some tough times over the past 4 years. Nobody has a big ego. We all just care about getting it right no matter who the idea comes from.

Are there any areas for improvement or something Universium could have done differently?

Not at this time. We have had lots of improvements how we work together over the last 4 years. Teams grow together if they want to. Universium and our team has done just that.