United IT Consultants

BACKGROUND

Please describe your company and position.

I am the Senior Vice President of Operations of Crane Masters

Describe what your company does in a single sentence.

Complex Fabricators specializes in aluminum, mild steels, hardened steels and stainless steel materials to support all types of product requirements and needs. For over 35 years, Complex Fabricators has been producing high quality components and structures with on time deliveries. As specialists in high speed machining, welding and engineering we can seek out methods of cost savings, resolve design problems and meet the most demanding requirements of various fabricated assemblies. We make every effort to improve training of our welders, machinists, fabricators and staff. This coupled with our continual upgrading of design software, manufacturing and inspection equipment we have become an industry frontrunner in the job shop market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire United IT Consultants to accomplish?

• Implement Seamless Third-Party Integrations
• Custom Software Development for E-commerce Platform
• Enhance Cybersecurity Measures

SOLUTION

How did you find United IT Consultants?

Online Search

Why did you select United IT Consultants over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from United IT Consultants were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

United IT Consultants undertook the comprehensive development of a custom e-commerce platform for our business. The scope of work was extensive, covering multiple phases from initial consultation through to post-launch support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered by United IT Consultants resulted in several measurable outcomes that clearly demonstrate the progress and success achieved. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

United IT Consultants excelled in project management, consistently delivering on time and adhering to our timeline. Their clear, proactive communication included regular progress updates and issue alerts.

What was your primary form of communication with United IT Consultants?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about United IT Consultants was their dedication to understanding our needs and delivering a tailored solution. They seamlessly integrated advanced analytics and cybersecurity while maintaining a user-friendly design. Their proactive communication and responsiveness ensured any concerns were promptly addressed. This blend of technical expertise, innovative problem-solving, and exceptional customer service made our experience outstanding.

Are there any areas for improvement or something United IT Consultants could have done differently?

United IT Consultants could improve by enhancing their initial documentation process to better capture requirements and reduce revisions. More frequent progress demos would also provide better visibility into the project's development stages.

BACKGROUND

Please describe your company and position.

I am the Regional Director of Classic Industrial Services

Describe what your company does in a single sentence.

Established in 1988, we offer design, engineering, installation, and maintenance services across numerous trades for a wide range of industrial applications throughout the lower 48 states. We specialize in: 

• scaffolding erection and rental services
• metal siding and roofing
• steam and electric tracing systems
• thermal insulation services
• industrial and commercial coatings
• general maintenance services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire United IT Consultants to accomplish?

• technical expertise
• commitment
• client satisfaction
• proactive
• professionalism
• clear communication

SOLUTION

How did you find United IT Consultants?

Online Search

Why did you select United IT Consultants over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from United IT Consultants were assigned to this project?

50

Describe the scope of work in detail. Please include a summary of key deliverables.

Monitor and manage the company's network infrastructure, including routers, switches, firewalls, and access points.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved Network Uptime: We achieved a 99.9% network uptime, reducing downtime significantly compared to previous periods. This metric demonstrates the effectiveness of our proactive network monitoring and maintenance efforts.
• Decreased Incident Resolution Time: The average time to resolve IT incidents decreased by 20% compared to the baseline period. This indicates the efficiency of our helpdesk support and troubleshooting procedures in addressing issues promptly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management approach adopted by the managed IT services provider was highly effective, characterized by clear communication, proactive planning, and timely delivery of deliverables.

What was your primary form of communication with United IT Consultants?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their unwavering commitment to client satisfaction and proactive approach to managing our IT needs stood out the most. Here are a few aspects that I found particularly impressive.

Are there any areas for improvement or something United IT Consultants could have done differently?

While United IT Consultants provided excellent service overall, there were a few areas where they could have improved. For instance, there were occasional delays in responding to non-urgent inquiries or requests, which impacted our workflow at times. 

Additionally, clearer communication regarding project timelines and expectations could have helped manage our expectations more effectively. However, these were minor issues that did not significantly detract from their overall performance.

BACKGROUND

Please describe your company and position.

I am the Project Manager of a consulting company 

Describe what your company does in a single sentence.

We specialize in guiding businesses through a comprehensive digital evolution, leveraging cutting-edge technology and strategies to propel their growth and innovation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire United IT Consultants to accomplish?

• Enhancing Cybersecurity Measures
• Implementing Cloud Solutions
• Improving IT Infrastructure
• Boosting Operational Efficiency

SOLUTION

How did you find United IT Consultants?

• Online Search
• Clutch Site

Why did you select United IT Consultants over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from United IT Consultants were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our engagement with United IT Consultants encompassed a multifaceted scope of work aimed at achieving comprehensive digital transformation. The project's primary focus was to revolutionize our existing IT infrastructure and operational processes to drive efficiency and innovation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

These measurable outcomes distinctly reflect the success of the project, aligning with our initial objectives of achieving operational excellence, fortified security measures, and utilizing technology for sustainable growth."

Describe their project management. Did they deliver items on time? How did they respond to your needs?

United IT Consultants exhibited exceptional project management throughout our engagement, demonstrating a highly organized and responsive approach to our needs

What was your primary form of communication with United IT Consultants?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their most impressive trait was their unwavering commitment to innovation and client-centric solutions

Are there any areas for improvement or something United IT Consultants could have done differently?

While our experience with United IT Consultants was largely positive, there were a few areas where potential improvements could be considered:

1. Enhanced Communication on Timeline Adjustments: Clearer communication regarding any necessary adjustments to project timelines would have been beneficial. While adjustments are understandable, improved communication on revised schedules could enhance client expectations and planning.
2. Deeper Pre-Implementation Analysis: A more extensive pre-implementation analysis could have provided a more comprehensive understanding of our specific needs and potential challenges. This could have potentially minimized minor hiccups encountered during the initial phases of implementation.
3. Documentation of Alternative Solutions: In certain instances, having documented alternative solutions or contingency plans for unexpected technical challenges might have expedited resolution times. This could ensure smoother transitions during unforeseen complexities.