What evidence can you share that demonstrates the impact of the engagement?
If our customers are happy, then I’m happy. If we have issues with the application, we discuss them, but we don’t have specific metrics in place to measure the performance of their work.
I’ve been working with them for ten years; If I didn’t like them, I would’ve found a different company. They’re flexible, and they don’t mind working late or on the weekends. With IT projects, it’s never easy and things can sometimes be more complex than initially planned, but that’s part of the business. I’m quite happy with their services.
How did Unicreo perform from a project management standpoint?
We have a tool that we use to communicate with each other and with the customers. It allows people to log tickets on our system, and everyone can see and monitor the replies and add comments. I’m able to access that tool and follow the progress of what is being done and check if that is according to what our customers were expecting.
What did you find most impressive about them?
They’re not just programmers or coders; they have strong analytical skills, which allow them to quickly understand the problem. Even if the briefing of the specifications isn’t 100% clear, they will fill in the gaps themselves or ask relevant questions to understand.
I’ve worked with some other programmers who would do exactly as you specified even though they probably knew it wouldn’t work. Unicreo doesn’t do that. They first think about it and only start working if the solution makes sense.
Are there any areas they could improve?
Sometimes they can underestimate the complexity of a task. They’re sometimes a little too optimistic, but it doesn’t prevent them from delivering the expected results.
Do you have any advice for potential customers?
I’m happy with Unicreo and I would highly recommend any similar organization to partner with them.