Umlaut Agency

BACKGROUND

Please describe your company and position.

I am the Owner of Crafted Concepts

Describe what your company does in a single sentence.

Hospitality concept development and management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Umlaut Agency to accomplish?

• Create a brand identity
• Create a brand look and feel
• Create a website

SOLUTION

How did you find Umlaut Agency?

Ex colleague.

Why did you select Umlaut Agency over others?

• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

They helped me to develop my business model, my brand messaging, my brand look, and the website design. Amazingly fast. Courtney held my hand through the start of my first business and I couldn’t be happier.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Physical website.
• Articulated brand message and business model.
• Look and feel for my brand.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Courtney agreed to abridge her normal turnaround time and met every single deadline.

What was your primary form of communication with Umlaut Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their professionalism and value.

Are there any areas for improvement or something Umlaut Agency could have done differently?

N/A