UDEMX ltd.

BACKGROUND

Please describe your company and position.

I am the VP Sales of Gatehub Sino Israel Business & Innovation Center

Describe what your company does in a single sentence.

SINO ISRAEL 
Business & Innovation Center
GateHub is a leading company specializing in China. Strategic partner of Tencent Cloud and WeChat Pay.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UDEMX ltd. to accomplish?

• Support the onboarding of merchant by providing technical solution and system optimization.
• Develop and integrate a seamless payment infrastructure, including backend customization and API connectivity
• Ensure compliance with financial regulations and security standards for digital payments.

SOLUTION

How did you find UDEMX ltd.?

Referral

Why did you select UDEMX ltd. over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from UDEMX ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have been working with UDEMX Ltd. on the deployment of WeChat Pay in multiple European countries, including Hungary, Greece, Serbia, and Brazil. Their expertise in payment solutions, technical integrations, and compliance with local regulations has been instrumental in ensuring smooth implementation across diverse markets.

From API integrations to backend customization, UDEMX has provided exceptional technical support that has significantly improved our ability to onboard merchants and expand WeChat Pay’s presence. Their deep understanding of the fintech ecosystem, security protocols, and local banking infrastructures has allowed us to navigate complex challenges efficiently.

Beyond their technical expertise, UDEMX has shown a strong commitment to problem-solving and adaptability, ensuring that each country's unique regulatory and technical requirements are met seamlessly. Their collaborative approach, responsiveness, and attention to detail make them a trusted and invaluable partner in this ambitious project.

We highly recommend UDEMX Ltd. for any organization looking for a highly skilled, innovative, and dependable technology partner in the digital payments industry. Their contribution to our expansion across Europe has been remarkable, and we look forward to continued collaboration!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Successful Deployment – The system was deployed and integrated seamlessly within the required timeframe.

2. Increased User Engagement – The platform experienced a significant increase in user interaction and transactions.

3. Improved System Performance – The application demonstrated faster response times and enhanced security measures.

4. Seamless API Integration – Successfully connected the backend with third-party services without disruptions.

5. Scalability & Reliability – The platform was built to handle increasing transactions and users without performance issues.

6. Positive Stakeholder Feedback – Clients and partners praised the system's functionality and user-friendly experience.

7. Compliance & Security – The project met all security and regulatory requirements without any compliance issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

UDEMX demonstrated excellent project management throughout the entire process. They were highly responsive to our needs, adapting to new challenges and providing timely solutions. Their team maintained clear and open communication, ensuring that every milestone was met on schedule. Deliverables were consistently high-quality, and they proactively addressed potential issues before they became obstacles. Their structured approach and commitment to deadlines made them a reliable partner, and their ability to problem-solve efficiently added significant value to our collaboration.

They managed the project efficiently and ensured that each milestone was achieved on time.

What was your primary form of communication with UDEMX ltd.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

UDEMX was highly professional and thoughtful throughout the project. They demonstrated a deep understanding of technical challenges and provided well-structured solutions. Their proactive approach, attention to detail, and commitment to excellence made them a reliable and valuable partner.

Their attention to detail and commitment to excellence have stood out throughout the project.

Are there any areas for improvement or something UDEMX ltd. could have done differently?

Overall, UDEMX delivered high-quality work and demonstrated professionalism. If there's one area for improvement, it would be streamlining communication and updates to ensure even faster response times. However, their commitment to problem-solving and technical expertise more than made up for any minor delays.

The only minor point for improvement could be further streamlining communication to enhance efficiency even more.

BACKGROUND

Please describe your company and position.

I am the IT Commercial Manager of Hungary of a pharmaceutical company 

Describe what your company does in a single sentence.

Pharmacetical manufacturing and commercial activity.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UDEMX ltd. to accomplish?

• Custom software development to meet customer needs
• IT consultations to enhance tech capabilities
• Trustworthy support of applications

SOLUTION

How did you find UDEMX ltd.?

UDEMX has been our partner for many years.

Why did you select UDEMX ltd. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from UDEMX ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mainintaining the regular business and IT support of softwares, services.

Develop a new mobile application, which can use content already available on the web site version and can manage the same functionalities (e.g. congress management).

Integrate a chatbot to the same web site and mobile application. 

Develop an AI backed product catalog.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The regular services are maintained at a nearly 100% rate.

The mobile application is still just after launch, so the metrics are not available. But it was launched before deadline and without issues. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered on time, and the management of needs, and requests were made in a flexible way. We proceeded with a good, planned method. Regular updates were sent from both sides and the communication was clear and timely.

What was your primary form of communication with UDEMX ltd.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

As we have been working together for years, they are a good partner in finding the best ways to fulfill customer and partner needs, both in quality and cost-effective terms. 

Are there any areas for improvement or something UDEMX ltd. could have done differently?

There is no such thing.