trueITpros, LLC

BACKGROUND

Introduce your business and what you do there.

I’m the client relations and PR manager at a security alarm company. We install burglar and fire security systems for commercial and residential clients and provide 24-hour monitoring and maintenance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with trueITpros, LLC?

We wanted to improve our website’s Google search ranking within our local market. Although we’ve been in business for 40 years, our Google positioning was very weak, so we engaged trueITpros to help with SEO. Our main goal was to improve our placement on Google to attract more residential clients.

SOLUTION

What was the scope of their involvement?

We’ve engaged the trueITpros team for a range of services, but the primary focus has been marketing and SEO. The trueITpros team has been working on our website to help improve our SEO and positioning on Google. We’ve had several conversations about our goals, and the trueITpros team has learned about our industry and services. 

Additionally, they’ve conducted keyword research and provided us with a list of popular keywords based on our business services. They’ve also made structural and design changes to our website and altered our content to incorporate effective keywords. The team has also written new articles for our blog and Google Business page.

Aside from the SEO services, the trueITpros team has made suggestions for us to improve our social media presence. They’ve also provided IT support for our remote access camera systems. 

What is the team composition?

We’ve worked with three team members from trueITpros, but Dustin (Digital Marketing Manager) is our main point of contact.

How did you come to work with trueITpros, LLC?

We found trueITpros on Google and reached out; they responded within minutes. We felt they could provide a personal, customized approach based on our initial conversations. They were very enthusiastic about helping us achieve our goals, so we moved forward with the partnership. 

How much have you invested with them?

We’ve invested roughly $4,000–$5,000 in marketing and SEO services from trueITpros. 

What is the status of this engagement?

We’ve been working with trueITpros since January 2020, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve always wanted to stand out within our industry, and trueITpros has helped us differentiate ourselves. They’ve really taken the time to learn about our industry and company culture. As a result, they’ve delivered on their promise of uniquely positioning our business within the marketplace. 

We’ve been thrilled with the overall results. Since working with trueITpros on improving our SEO, we’ve consistently appeared at the top of Google’s organic search results in our desired categories. Our website traffic has increased, significantly increasing our local brand awareness. We’ve also noticed an increase in leads from our website and a boost in click-through rates. 

How did trueITpros, LLC perform from a project management standpoint?

The trueITpros team has managed the project well, and things have run smoothly. As a local small business, we don’t have as many resources as national security chains. The trueITpros team has understood our budget and given us solid results for a reasonable rate. 

They’ve been very responsive partners who’ve consistently followed deadlines, which has been fantastic because time is money. The team has sent regular progress reports via email, where they’ve outlined our SEO results. We’ve also communicated via phone.

What did you find most impressive about them?

We’ve been most impressed by trueITpros’ response time; we’ve never had to wait on them for more than a few minutes. They really care about our needs; whenever something urgent has come up, trueITpros has acted immediately. 

Are there any areas they could improve?

I have nothing trueITpros could improve on. 

Do you have any advice for potential customers?

I would recommend trueITpros’ SEO services to others. Now that we’ve worked together closely, I’m confident in their ability to deliver great results.

BACKGROUND

Please describe your company and position.

I am the Software engineer of Jason jak

Describe what your company does in a single sentence.

• TrueITpros, LLC provides expert IT solutions, offering comprehensive technical support, managed services, and innovative technology solutions to businesses and individuals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire trueITpros, LLC to accomplish?

• I've had the pleasure of working with trueITpros, LLC, and I'm blown away by their exceptional service! Their team is knowledgeable, responsive, and truly cares about their clients' needs.
• I highly recommend trueITpros, LLC to anyone seeking reliable, efficient, and top-notch IT solutions. They're the best in the business!" 5/5 stars.
• They've helped me optimize my IT infrastructure, improve network security, and resolve technical issues promptly. Their expertise and guidance have been invaluable to my business.

SOLUTION

How did you find trueITpros, LLC?

Clutch Site

Why did you select trueITpros, LLC over others?

• Pricing fit our budget
• Good value for cost

How many teammates from trueITpros, LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• ServicesThey offer a range of services, including Managed Service Providers, IT Services, IT Managed Services, and Cybersecurity ¹.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

99.9% Uptime IT infrastructure uptime increased, minimizing downtime and ensuring business continuity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Project Management
  trueITpros, LLC demonstrated exceptional project management skills throughout the engagement. Their team employed a structured approach, ensuring timely completion of tasks and adherence to the agreed-upon timeline

What was your primary form of communication with trueITpros, LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

• nique Strengths
  Personalized Approach*: trueITpros, LLC took the time to understand our specific needs, tailoring their solutions to address our unique challenges.

Their exceptional service, technical expertise, and commitment to customer satisfaction make them an outstanding partner for any organization. Their team's expertise, communication, and commitment to delivering exceptional results made them an invaluable partner.

Are there any areas for improvement or something trueITpros, LLC could have done differently?

Areas for Improvement
Documentation While their team was excellent at communicating verbally, there were instances where documentation could have been more detailed or provided in a timelier manner. However, there were instances where costs could have been more transparent.