Trinarybits Technologies Pvt. Ltd.

BACKGROUND

Please describe your company and position.

I am the Founder of Shiree Synchrony LLP (Moon Minds)

Describe what your company does in a single sentence.

We provide psychotherapy for mentla wellbing online.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trinarybits Technologies Pvt. Ltd. to accomplish?

• Build modern web portal
• To capture payments online
• To build robust and scalable web solution

SOLUTION

How did you find Trinarybits Technologies Pvt. Ltd.?

Referral

Why did you select Trinarybits Technologies Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Trinarybits Technologies Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work – Website Development (Therapist Booking Platform)

Project Overview:

The goal is to develop a WordPress-based therapist booking platform that allows licensed therapists to register, manage availability, receive payments, and connect with clients. Clients can browse therapists, book sessions, and make payments securely.

 User Roles
 • Admin – Full control of site, users, payments
 • Therapist – Can sign up, create profile, set availability, view bookings
 • Client/User – Can register, browse therapists, book sessions, make payments

Therapist Portal
 • Profile creation (bio, specialties, certifications, languages)
 • Upload profile photo
 • Set working days, hours, and off days
 • Appointment calendar view
 • Manage bookings
 • View earnings / payment history

Client Portal
 • Register/login via email or social login
 • Browse therapist directory with filters (availability, specialty, language, etc.)
 • View therapist profiles
 • Book appointments
 • View upcoming and past sessions
 • Make online payments (Stripe / Razorpay / PayPal)
 • Reschedule or cancel (based on policy)
 • Notifications via email (confirmation, reminders)

Admin Panel
 • Manage users (approve/reject therapists)
 • Oversee bookings & revenue
 • Update static content (home, about, FAQs, etc.)
 • Manage payouts (manual/automatic)
 • CMS for blogs, testimonials, etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project has successfully delivered a robust and scalable therapist booking platform that continues to evolve. Since launching the core features, we’ve seen steady growth in therapist onboarding, with over 20 professionals registering and actively using the platform within the first month. The integrated scheduling system significantly streamlined operational workflows, resulting in approximately a 40% reduction in manual appointment handling for the client.

On the user side, engagement through the client portal has increased by around 60%, reflecting improved user experience and ease of booking. The payment integration has been performing reliably, with over 100 successful transactions processed in the first quarter, providing strong early validation for the client’s service model.

A dedicated team of 3–5 members, including a project manager, WordPress developer, UI/UX designer, and QA specialist, collaborated closely with the client to ensure smooth feature delivery, performance optimization, and alignment with business goals. The platform has laid a strong foundation for future enhancements like therapist ratings, chat functionality, and calendar sync, which are already being planned in the next phases of development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management has been highly responsive, structured, and collaborative throughout the engagement. From the very beginning, the team ensured there was a clear understanding of our goals and priorities. They maintained regular communication through scheduled check-ins, shared task boards, and milestone updates, which kept us well-informed and involved in the development process.

While the project is still ongoing, key deliverables have consistently been provided within the expected timeframes. Whenever changes or new requirements came up, they were flexible and quick to adapt — often offering thoughtful suggestions that improved the final outcomes.

Their ability to translate feedback into actionable improvements was particularly impressive. Whether it was refining the user flow, adjusting therapist availability logic, or integrating third-party tools, the team responded to our needs promptly and with a problem-solving mindset. Overall, their project management approach gave us confidence and clarity at every stage.

What was your primary form of communication with Trinarybits Technologies Pvt. Ltd.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Trinarybits Technologies was their deep commitment to understanding our business model and user needs — not just from a technical standpoint, but from a strategic and user-experience perspective as well. They didn’t just deliver what we asked for; they proactively suggested better, more efficient ways to implement features that would enhance usability and scalability.

One of the most impressive aspects was the team’s energy and attitude. They’re a young, dynamic group that brings fresh perspectives and a lot of enthusiasm to the table. Their responsiveness, attention to detail, and willingness to go the extra mile made the entire experience incredibly collaborative and productive.

Their team blends technical expertise with creativity and a strong sense of ownership — it truly felt like we were working with partners, not just vendors. We appreciated how invested they were in the success of the project, and how approachable and adaptable they were throughout.

Are there any areas for improvement or something Trinarybits Technologies Pvt. Ltd. could have done differently?

Overall, our experience with Trinarybits Technologies Pvt. Ltd. has been very positive. That said, like with any growing team, there’s always room for fine-tuning. One area where there could be some improvement is in documentation — especially for handovers or when new features are being tested. Clearer internal notes or end-user guides could help streamline understanding and reduce back-and-forth during revisions.

That said, whenever feedback was provided, the team responded quickly and positively, often going the extra mile to ensure things were resolved smoothly. Their openness to suggestions and genuine interest in improving makes it easy to work through any gaps collaboratively.