Transputec Ltd

BACKGROUND

Please describe your company and your position there.

I'm an IT Programme and Portfolio Manager at my company, responsible to delivery strategic projects across sectors and divisions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Transputec Ltd?

Our company decided to implement Microsoft Modern Workplace and endpoint management solution across all businesses in Europe and we hired Transputec to manage the UK roll-out and replace 2000 laptops and desktops.

They provided engineer assisted replacements in 14 UK locations and remote assistance for devices delivered to home addresses.

SOLUTION

How did you select Transputec Ltd and what were the deciding factors?

We invited three vendors who had previously worked with our company, and asked them to provide a solution with a quote. We found the solution provided by Transputec the best fit to our needs.

Transputec understood immediately how our business is different and we don't have users concentrated in few office locations, but we have multiple project locations across the UK even in remote places and islands. And they provided the quickest approach integrated with our existing IT processes for a competitive price.

Describe the project in detail and walk through their service package.

They pre-provisionned laptops, organized appointments and delivered laptops to users. They have also provided hypercare support and made sure our employees felt comfortable with their new device, they had their data and applications transitioned to their new computer and finally they have provided and easy solution for our users to book collection appointments to return their legacy computer.

All this has been managed in collaboration with our Asset Management team.

How many resources from the Transputec Ltd team worked with you, and what were their positions?

They assigned a project manager for our project and we worked with 6 IT engineers / support analysts during roll-out.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

There were several changes and challenges during the project . At some point we run out of stock due to post COVID global supply chain issues, but Transputec was able to react in an agile way and provide alternative solutions. They promptly found alternative sourcing opportunities to ensure continuity for the project.

They have also increased pre-provisinioning speed promptly when our scope increased to more replacements than we originally planned for. They have completed the project on time and our employees were happy with the service provided to them.

How effective was the workflow between your team and theirs?

Our teams had an MS Teams chat channel to keep engagement constantly going, we also had Teams calls on ad-hoc basis when it was needed. Transputec Ltd is responsive and promptly available.

What did you find most impressive or unique about this company?

Agile, quick, professional, responsive and solution centric are the key words that came to my mind when I think about Transputec. They added a lot of value to our really challenging project.

Are there any areas for improvement or something they could have done differently?

It took significant time to sign the service agreement due to their long internal processes, but their made corrections and administration was smooth once the first invoice was received.

BACKGROUND

Introduce your business and what you do there.

I'm the head of marketing for Inplaysoft, a software development company located in the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Transputec Ltd?

We wanted to move all of our existing infrastructure to AWS to improve our scalability, reduce the cost of maintaining data centers, and improve delivery time for our clients.

SOLUTION

What was the scope of their involvement?

We had two large stages, and the first was the discovery stage. Transputec helped uncover our needs and then offered solutions based on our budget. After that, we move on to the implementation stage, during which Transputec stayed in touch with us and helped us pick the right options. They didn't install any hardware or software, but they did transfer our existing infrastructure from on-premise data centers to the cloud.

All cloud-related work was done offsite. For this kind of service, there wasn't a particular need for them to visit us onsite. Most of the work was done within an Amazon cloud environment.

At the moment, they're only performing cloud-based services, but we'll stay in touch for other needs that we have as a software development company. Their field of expertise is quite diverse, and we feel that there may be other areas in which we can work together.

What is the team composition?

There have been quite a few people involved, including one of the co-owners, the software engineer, and a project manager.

How did you come to work with Transputec Ltd?

We were looking for companies in the UK because we provide a lot of access to our code base, and we wanted to find a reputable company that made us feel secure. We also wanted to find someone local that had a lot of expertise in this particular cloud infrastructure domain. These were the two biggest factors on our list.

What is the status of this engagement?

We began working with them in December 2021, and the partnership is still ongoing. I hope we will continue together for years to come.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project has brought us scalability and improved our performance, as well as enabled an extremely fast time-to-market for new products.

We don’t require as many internal resources as we used to, so we've reduced the team involved in maintaining and servicing our data center. This has allowed us to save on costs.

How did Transputec Ltd perform from a project management standpoint?

They've been able to meet deadlines and stay on budget, and their communication has been great. They are also very proactive, which is nice. We don't have any issues with them. I hope we will continue this way.

Communication happens mainly through email and a bit of document sharing. We've used Jira some as well, but there hasn't been a need for any specific project management tools, as it's a straightforward project. We've also had in-person meetings and calls through Zoom and Microsoft Teams.

I've visited them on a number of occasions and had personal discussions with them. These have helped greatly in uncovering the best way to approach and establish our cloud infrastructure. This method has also allowed us to speak to many different team members to find the best solution.

What did you find most impressive about them?

Their time management impresses us the most. When it comes to software development, usually nothing happens on time. We've been on schedule with Transputec. 

Are there any areas they could improve?

There aren't any that I know of. 

Do you have any advice for potential customers?

If you express your concerns, speak your problems, and be transparent, then they will find the solution you need. Make sure you talk about what you want to do in simple terms. Let them know your pain points, and they will solve them.

BACKGROUND

Introduce your business and what you do there.

I’m the head of a central London, four-star hotel. We have 788 bedrooms with very high occupancy. I’m the head of IT the hotel, looking over all things technical and connected.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Transputec Ltd?

Primarily, we wanted them to review our cybersecurity environment. We believed it to be reasonably strong in our perimeter security and process but wanted to be more proactive in our monitoring and response efforts.

We felt that our greatest vulnerabilities were either accidents made by staff or malicious acts, so we were looking for services like log monitoring and data loss prevention.

SOLUTION

What was the scope of their involvement?

Transputec came to us with an existing, proven solution that they’d deployed elsewhere in the hospitality industry. It was created by one of their partners. They came in and demonstrated a proof of concept after going through our requirements. It proved to be effective in highlighting unknown vulnerabilities. Not so much in ourselves, but within our supply chain. The product they put forward more than exceeded our expectations. It showed us that we hadn’t widened our scope enough. It went on to do so much more, so much more that we decided to utilize it at the other locations in our hotel group.

The program is a SaaS platform that handles data loss prevention, full-packet inspection, and mobile device monitoring. It monitors what users are doing and typing and what they’re producing, as well as handles patch management.

The analogy I use is that it is a swiss-army tool of cybersecurity. There’s still person-to-person support however, in addition to all its AI and ML capabilities. Transputec monitors our systems 24/7 and makes us aware of things that require investigation or automated actions. It’s proactive, removing threats before they’ve materialized.

They've worked both on and off-site. We have a monitoring device that sits on our network. They assisted us with the deployment of an agent that sits on our computers, and then all the data goes offsite to their security operations center.

Whenever I do special bid orders — large deployments of hardware — they’ve been very competitive, efficient, and on time with them. 

What is the team composition?

We’re working with their primary account manager and his assistant, as well as 3–4 other members of their security team for the proof of concept, implementation, and ongoing service,

How did you come to work with Transputec Ltd?

I met their account manager at industry events and received their name as a recommendation from others in the industries.

How much have you invested with them?

We’ve spent around $25,000 per year, plus the one-off hardware projects that were around $50,000 each. The grand total is above $150,000.

What is the status of this engagement?

We’ve been working together since May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Whilst our security remained strong, we would probably capture 4–5 instances of accidental data risk: people have accidentally started to compile sets of data that’s not put where it should be. The software effectively identifies those occurrences. They’ve also intercepted instances of credential theft. Those were caught within three minutes, and we were able to do a rapid analysis that nothing materialized. They very quickly that the account was trying to be accessed from elsewhere in the world.

Their diagnostics and forensics have been very strong. We’re running at about 100 alerts total throughout the years. Nothing has been majorly concerning; events like phishing attacks and malware have been stopped before activiation.

How did Transputec Ltd perform from a project management standpoint?

We worked with a project manager on the implementation, and it was very easy. There was also a major software upgrade in 2019 where we identified a large issue, and they a technician on site to analyze what happened. They worked with another one of our vendors to resolve the issue within 48 hours, and everything remained, up, running, and monitored.

What did you find most impressive about them?

Their after-sales services are fantastic, and they don’t oversell themselves. After listening to our requirements, they give us a product that does what we want and not more. I don’t’ feel like I’m paying for technical aspects of the work that are unnecessary. They matched our needs to the product at the best possible value.

Are there any areas they could improve?

So far, there isn’t anything I would mention. Because the software runs so efficiently, we don’t have much reason to reach out to them. Therefore, I touch base with them every few months. In terms of technical improvements, they happen around once a year, but by then we’ve realized that the product has even more functionality than it used to. We don’t requirement the new functionality, so they don’t’ bring it to our attention, but educating us more on their capabilities would be good.

Do you have any advice for potential customers?

Be very open and honest and speak exactly what your requirements and pain points are. They listen and are discreet, so you should be confident in confiding in them when something isn’t right. They’ve been strong for us in both recommending solutions to what we think our problems are and using their expertise to make us aware of things that we weren’t previously.

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager of a religious organization based in England.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Transputec Ltd?

We needed an outsourced IT service provider.

SOLUTION

What was the scope of their involvement?

Transputec is our outsourced IT service provider. They provide us with IT support and advise us on end user support. They also guide us in areas we’re not familiar with.

Initially, Transputec helped us with our cloud transformation strategy, which they’re now implementing.

What is the team composition?

We work directly with an account manager from Transputec, but we also have a support team.

How did you come to work with Transputec Ltd?

Transputec was hired before I joined the organization.

How much have you invested with them?

We’ve spent over $200,000.

What is the status of this engagement?

We started working together around January 2017, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Transputec has offered great support, service, and advice from the beginning. They always provide us with clear direction and specific guidance, and they continuously close open tickets, proving that they’re working well. Overall, we’ve maintained a great relationship.

How did Transputec Ltd perform from a project management standpoint?

Transputec’s support has been really great; they’re always responsive, and they’ve shown great compatibility with us. Their account manager is also great; they always watch over our accounts. Additionally, we’ve always had a steady group of people we can approach whenever needed. We communicate via email and chats, have regular meetings with their team, and use a portal to submit service tickets.

What did you find most impressive about them?

Transputec’s professionalism has been impressive, and their reliability has been a key part of our engagement. They’ve taken the time to learn about our organization so that they can provide a relevant service.

Are there any areas they could improve?

No, they’re doing a great job and providing us with what we need.

Do you have any advice for potential customers?

Transputec is a very experienced company, so it’s worth speaking with them.

BACKGROUND

Please describe your company and your position there.

I am the IT manager of a lighting hire company with two warehouse sites and offices.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Transputec Ltd?

Our virtual environment was end of life and we needed a server solution that provided redundancy and DR capability

SOLUTION

How did you select this vendor and what were the deciding factors?

I have used Transputec in the past but they also provided the most competitive pricing while keeping me convinced of their ability to deliver

Describe the project in detail and walk through the stages of the project.

Transputec LTD provided capitative pricing and showed excellent technical know how. They scoped the requirements of the project in good time and provided a cost effective solution. On delivery of the hardware they provided a technical set up call and helped me to configure the systems to the edge of my knowledge and then delivered the working product. Project was completed in good time.

How many resources from the vendor's team worked with you, and what were their positions?

The sales representative was my early point of contact and then I was handed over to their technical department.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Replacing our old hardware with a more functional solution has cut down on rack usage and improved my confidence in our DR capability

How effective was the workflow between your team and theirs?

Everything was completed on time with the majority of planning and works being performed via Teams. I never felt like there were any gaps in communication and was always up to date.

What did you find most impressive or unique about this company?

I was impressed with how efficient they were. Their team left me with no doubt that the project would be completed on time and to my satisfaction.

Are there any areas for improvement or something they could have done differently?

Not really

BACKGROUND

Please describe your company and your position there.

We are a Leading Real-estate group operated in Europe. I am the Group's CISO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Transputec Ltd?

the main goals are:

1. enhancing visibility on our infrastructure
2. providing around-the-clock monitoring and incident response.
3. leading the company in the continuous improvements in our cyber program

SOLUTION

How did you select this vendor and what were the deciding factors?

Transputec is a global service provider with expertise in CyberSecurity and IT in general and the Hospitality sector. Their approach of people, process and technology methodology, and innovation, let us select them from the finalist list.

Describe the project in detail and walk through the stages of the project.

1. Understanding our requirements- detailed interviews with Trnsputec's solution architects and subject matter experts to define and refine our needs
2. Providing scope of work- allowing us to verify that our requirements are understood and accepted.
3. Low-Level Design-
4. Deployment- pilot group, additional larger group, and a complete rollout
5. Clearing the "white noise"- cleaning false positive, providing visibility on compliance issues, etc., while ensuring that the business is not disrupted.
6. Full protection- setting all protection controls to 100%
7. Ongoing improvements- working with the teams to fine-tune playbooks and ongoing maintenance

How many resources from the vendor's team worked with you, and what were their positions?

More than 10.

• Project manager
• Solution architect
• Service manager
• Analyst
• Account manager
• Threat Intel

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project is going according to the plan. Incidents and events are being triaged according to a defined SLA, and the overall feeling in the field is very good.

How effective was the workflow between your team and theirs?

Very Effective. Their methodology of weekly updates and documentation was precise and efficient. When needed- escalation processes were established to close the complete treatment cycle.

What did you find most impressive or unique about this company?

Their 100% availability in finding the right resource to engage with a "can-do" approach is impressive. Transputec management always is first to lead the process

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Introduce your business and what you do there.

I am the director of IT for Higgins Partnerships PLC. We are a construction company based in Essex.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Transputec Ltd?

We have used Transputec’s services a few times, but the latest challenge we had was with IaaS (Infrastructure as a Service).

SOLUTION

What was the scope of their involvement?

We outsourced Transputec as our main IT suppliers. They helped us move all of our 40 servers onto a private cloud in their data center. They now manage the day-to-day running of those servers and assist us with our hardware and software-related needs. We continue to liaise with Transputec for the additional servers that we need to be built.

What is the team composition?

We are generally are in touch with two people. We work and speak on a daily basis with Mark (Deputy Director of Sales). When we have any issues or need something built, we go to the service desk which is manned mainly by Anish (Service Delivery Manager). 

How did you come to work with Transputec Ltd?

I have known Transputec for almost 20 years and have used them in the three different companies that I’ve been with. The considerable length of time that we’ve been working with them has given us the confidence that they will do their best to deliver whatever we ask.

How much have you invested with them?

The total cost for the five-year contract is just under £1 million (approximately $1.3 million USD). We are also spending at least £20,000–£30,000 (approximately $27,000–$40,000 USD) a year on hardware with Transputec.

What is the status of this engagement?

The IaaS project started in February 2019, and we have an ongoing relationship with the team.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our partnership has been running for the last two and a half years without any problems. Our migrated servers have also been working well based on the monthly KPI reports. Our uptime and downtime — along with other metrics that we use to ensure everything is functioning well — have been at a steady state.

How did Transputec Ltd perform from a project management standpoint?

Transputec documents everything so that we know where we are and what the process is. There are no hidden charges; they stick by the cost that they initially quoted. We work in an agile methodology, but I can’t remember the names of the tools that they use.

We usually communicate over the phone or have face-to-face meetings, especially before COVID-19. They have a dedicated project manager with whom we have weekling meetings to ensure everything is going smoothly. When we have queries, we just call them and speak to them directly.

What did you find most impressive about them?

I like Transputec’s honesty. They are upfront about everything and they come directly to us with any questions. Trust is the biggest element in our success. We’re often nervous around other providers, but we never get that with Transputec. They always have our best interests at heart.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Trust that Transputec will be open and honest about every issue. They have no hidden agendas.

BACKGROUND

Introduce your business and what you do there.

I’m an enterprise support operations manager at a medical research software platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Transputec Ltd?

We needed their team’s supply chain management services.

SOLUTION

What was the scope of their involvement?

Transputec Ltd supplies our company’s hardware needs. They then provide us with the software licensing and maintenance solutions we need to utilize the equipment. Additionally, they collect and deliver our assets to different users across the world.

What is the team composition?

We work with an account manager, a liaison officer, and their CEO.

How did you come to work with Transputec Ltd?

The vetting process took place before I was onboarded.

What is the status of this engagement?

Our ongoing engagement with Transputec started in January 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work doesn’t require quantitative metrics from our end since it’s mostly supply and management, but I can confirm that they deliver what we need when we need it — if we ask them to deploy 50 laptops, they’ll procure and set those up without problems.

We’re a family-operated business, and we highly value Transputec Ltd’s high level of accommodation and personal approach.

How did Transputec Ltd perform from a project management standpoint?

Transputec Ltd has wonderful project management skills and end-to-end services. They perform mundane to complex tasks within quick turnaround times, and they communicate effectively with our team to fully understand our needs.

What did you find most impressive about them?

We’re most impressed with their collaborative nature and speed of delivery — for others, these two may be normal attributes to have, but they’re an integral part of our organization’s success.

Are there any areas they could improve?

We have a smooth sailing partnership with Transputec Ltd, which can be furthered if they consider lowering the cost of their services.

Do you have any advice for potential customers?

Trust Transputec Ltd’s team to deliver cost-efficient supply chain solutions within quick turnaround times. You can never go wrong with a provider as responsive and capable as their team.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a media and events company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Transputec Ltd?

We needed someone to completely refresh our IT infrastructure.

SOLUTION

What was the scope of their involvement?

Transputec provided us with a full audit of our IT system and infrastructure. We started with project planning and scheduling, which was then followed by testing and optimization. After that, we then implemented resilience or contingency testings.

What is the team composition?

Our main point of contact was a technical architect, and we also had support analysts who provided us with desktop, server, and infrastructure support.

How did you come to work with Transputec Ltd?

We’ve used quite a few different providers before, but they were the ones we’ve had the most success with. They came up with good solutions at a reasonable cost and delivered their tasks with minimal problems.

How much have you invested with them?

We invested around $250,000.

What is the status of this engagement?

We worked together from April 2019–April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They provided us with innovative and high-quality solutions, and their team was very easy to work with. They were also very flexible in accommodating some of our requirements without having to change the scope.

Their access to a broad range of resources and knowledge-base was wonderful.

How did Transputec Ltd perform from a project management standpoint?

Their project management was excellent. They consistently sent us reports and kept us updated throughout the partnership.

What did you find most impressive about them?

We’re impressed with the quality of their solutions, as well as their flexibility.

Are there any areas they could improve?

I suppose they could maybe reduce the pricing on their project management so it can be more accessible. 

Do you have any advice for potential customers?

Be very clear with what you want, what your objectives are, and the scope of what you’re trying to achieve. That should include everything from the budget, timelines, and measures of success. I would also suggest adding an element of contingency because even though they were very flexible, I still think some aspects of the project could’ve been done quicker.

BACKGROUND

Please describe your company and your position there.

I'm the Group IT Manager for an Insurance Broker in Ireland (Innovu Insurance)

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Transputec Ltd?

We used Transputec Ltd for ThreatSpike deployment.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had previously dealt with Stephanie on a number of smaller purchases, and we found Stephanie to go above & beyond when we were in dire need.

Describe the project in detail and walk through their service package.

We had a need for security skills that we couldn't provide in-house. As more of our users were working at home, we felt more exposed. Our anti-virus was good but not enough to protect us from more advanced threats - insider and outsider ones.

How many resources from the vendor's team worked with you, and what were their positions?

We dealt with Stephanie (Sales Manager) , Efe (Service Delivery Manager), Kiril (Operations Lead)

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within days we were seeing issues that needed addressing. Many of these were easily addresses - poor practices by staff, password leaks, weak security. The reports and notifications allowed us to proactively address these quickly

How effective was the workflow between your team and theirs?

Response time was really fast. Information was processed quickly, and I felt communication was of a very high standard. They were patient, which was important due to their advanced skillset (compared to mine!)

What did you find most impressive or unique about this company?

The solution was easily deployed to endpoints, and this solution is unique to ThreatSpike. They didn't bombard us with needless alerts, but ones that could be addressed quickly. The briefings I got were far superior to any other support company I dealt with. The solution was also suitable for those outside of the company network/perimeter

Are there any areas for improvement or something they could have done differently?

I'm happy with all aspects. I liked how they deployed it safely and quickly