Tigren

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Crown Security Products

Describe what your company does in a single sentence.

Online retailer specialized in Biometric Time Clocks for small and medium businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tigren to accomplish?

• Improving the design of the website
• Upgrading Magento platform to the latest version

SOLUTION

How did you find Tigren?

• Online Search

Why did you select Tigren over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Tigren were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tigren was hired to upgrade our Magento website from v2.3.5 to latest version v2.4.6, which included updating the core of the website, update the main theme and third party extensions, fix any compatibility issues with the design and extensions. The scope of work also included developing and improving a custom module to better search customers for our sales team, and implement new Magento Extensions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

q

At the beginning of the project, Tigren deployed a TEST site, based on the initial version of our website. They gave me access to that TEST site so I could follow the progress and the work being done. The team manager Mark gave me daily and/or weekly update of the tasks being worked on/completed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was supervised by one manager Mark, who was very responsive, listened to our concerns or questions and reacted quickly when an issue occur. They delivered the final product on time. Mark was a real pleasure to work with, very competent and professional.

What was your primary form of communication with Tigren?

• Email or Messaging App

What did you find most impressive or unique about this company?

Tigren is one of the most professional company I had the pleasure to work with. From the first sale inquiry, to the writing of the work contract and the actual work done, everything was clear (no surprises_ and efficient. The project manager Mark went above and beyond to make sure everything went smoothly.

Are there any areas for improvement or something Tigren could have done differently?

I have been so impressed with the whole process while working with Tigren that I would not change a thing.

BACKGROUND

Please describe your company and position.

I am the I.T. Development and Operations Manager of Ski and Board Online, Plus Snow & Plus Outdoor

Describe what your company does in a single sentence.

Specialist e-commerce for Plus Size Ski, Snow, and Hiking Gear.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tigren to accomplish?

• Migration from Magento 1 to Magento 2
• Upgrade from Magento 2.3.4 to Magento 2.4.5
• Technical Issues

SOLUTION

How did you find Tigren?

Online Search

Why did you select Tigren over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Tigren were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Magento 1 to Magento 2 Migration which included more than 50,000+ SKUs and 25+ third-party extensions. 
• Fixing all bugs and design issues that occurred due to the Migration. 
• Magento 2.3.4 to Magento 2.4.5 Upgrade

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Timely completion of the tasks in the set-out Sprints. 
• All bugs and design issues addressed quickly to reduce down-time. 
• Constant communication by the Project Manager regarding the project's progression. 
• Great availability to suit my timezone and needs for deployments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the project was delivered on time and Tigren responded to all issues in a timely and effective manner.

What was your primary form of communication with Tigren?

Email or Messaging App

What did you find most impressive or unique about this company?

The team has in-depth Magento knowledge and can fix bugs or issues, no matter how complicated.

Are there any areas for improvement or something Tigren could have done differently?

I have no complaints in terms of the project work. Earlier when I started working with them we had some sort of language barrier but it was resolved as the project continued and communication became stronger.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Custom Computers & Technologies Limited

Describe what your company does in a single sentence.

We build & design custom desktop pcs and laptops for Gaming , Educational , Scientific & Business customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tigren to accomplish?

• Build & Design eCommerce Website
• Connect our Site to Third Party Websites & Apps
• Improve the Mobile Design of our Website
• Install & Customise Third Party Extensions

SOLUTION

How did you find Tigren?

Referral

Why did you select Tigren over others?

• Good value for cost
• Referred to me
• Company values aligned

What was the size of Tigren’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have worked with Tigren since 2015 and in that time they have designed our original Magento 1 website and following that they designed our Magento 2 website in 2020. Tigren also designed custom extension for us including the configurator extension which was the most important extension on our website. Tigren also provided us with problem solving as well as minor and major update and customisation service to our site and to third party extensions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Yes

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have always found Tigren to be responsive with quick replies to any questions and even quicker service when it came to time important updates.

What was your primary form of communication with Tigren?

Email or Messaging App

What did you find most impressive or unique about this company?

We have Tigren to be reliable and to their word throughout our eight plus years of dealing with them.

Are there any areas for improvement or something Tigren could have done differently?

We believe Tigren have taken the advice of their clients over the years and they have improved their service year on year.

BACKGROUND

Please describe your company and your position there.

We are a fresh, innovative and dynamic IT company. We supply a large range of computer products and services with the latest technology at the best value. We cater for individuals, small and medium-sized businesses, and corporate clients.

At www.i-tech.com.au, our bottom line isn't just about dollars and cents. It's about the people we do business with -- our customers, coworkers and community members. We have a long history of providing computing solutions built for business customers -- and we welcome the chance to share our story with you.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tigren E-commerce Solutions?

We have being using magento for a number of year and are planning for our sites to upgrade from m1 to m2. After months of searching, we found Neo of Tigren to be very trust worthy and professional and fits out company culture.

What were your goals for this project?

Smooth transition from magento m1 to m2, plus on-going development and plug-ins for our site.

SOLUTION

How did you select this vendor?

We requested quotations from a number of companies, and selected very very carefully.

Describe the project and the services they provided in detail.

Magento m1 to m2 transition plus on-going development.

What was the team composition?

We spoke to a number of their team, both frontend and backend developers. All of them are very professional.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They have provide a lot of positive inputs of how we could improve our site. They have also assured us with their professionalism that we could trust them for our on-going development work.

How was project management arranged and how effective was it?

With initial quotation and on-going communication. It was quite effective but we're not in the same country so the only way of communication would be via skype, email and conference.

What did you find most impressive about this company?

Their website is impressive, and so are their insights into Magento 2 migration processes.

Are there any areas for improvement?

I don't know them well enough to suggest yet.

BACKGROUND

Please describe your company and your position there.

I am the operations director for an international e-commerce business that sells branded and unbranded products on various online marketplaces.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tigren E-commerce Solutions?

We hired Tigren E-commerce Solutions to develop a Magento website from scratch that was sleek and user-friendly. We also looked for someone who would provide marketing and promotional guidance.

What were your goals for this project?

We wanted to have a fully-functioning Magento web store that was fast and easy to navigate. We wanted the website to be designed to drive traffic to product pages and encourage online purchases. We also requested custom extensions and modifications, a solid foundation, and strong SEO drive.

SOLUTION

How did you select this vendor?

We initially searched for a UK-based Magento agency. After looking around, we read some positive reviews about Tigren and decided to reach out. The knowledge and expertise of Neo and his team at Tigren pleasantly surprised our team.

Can you go into detail about the services they provided and the scope of the project?

Before any work began, the project manager Neo, sent over a detailed worksheet including the costs and rough time until completion. The project started with the domain purchase and ended with the website launch. Neo helped us every single step of the way by giving us personal recommendations, advice, and expertise, which we are very grateful for. It is the reason we will stick with Tigren for our future Magento needs.

What was the team composition?

We only spoke with Neo throughout the project. He served as the liaison between our teams. This made the process smoother, ensuring there was no missed information or expectations.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As a company, we created a website late. It was important for us to have the perfect website because it would become one of one primary revenue streams for both new and existing customers. Now, the website fits perfectly with our brand. It is responsive, the colors match and it is easy to navigate. Tigren explained every step of the way what was going to happen, and we are very pleased with the work and quality so far.

How was project management arranged and how effective was it?

Neo responded quickly to emails about project updates. I speak to him in the evening, weekends, and whenever something came up and he would always respond. We spoke exclusively through email.

What did you find most impressive about this company?

They went above and beyond what was originally agreed, some elements were needed and extra payment was needed. However, many extra helpful aspects were added to ensure a quality project. Tigren provided 24-hour support, Magento expertise, SEO, branding, promotional and marketing expertise. We even paid more than originally quoted because we were so impressed with the work completed by Tigren E-commerce Solutions.

BACKGROUND

Please describe your company and position.

I am the Project Manager of SQL Blitz Ltd

Describe what your company does in a single sentence.

E-Commerce Retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tigren to accomplish?

Develop Custom Theme Using Tigren PWA Theme

SOLUTION

How did you find Tigren?

Online Search

Why did you select Tigren over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

I recently had the pleasure of working with Tigren, an exceptional ecommerce development company, and I cannot emphasise enough how delighted I am with the outcome of my project. From the very beginning, the entire experience with Tigren has been nothing short of outstanding. First and foremost, their team of experts exhibited a remarkable level of professionalism and expertise. Right from our initial consultation, they took the time to understand my unique business requirements and goals. They listened attentively to my ideas and offered valuable insights, which ultimately helped shape the direction of the project for the better. Their proactive approach demonstrated their commitment to delivering tailored solutions that perfectly align with my vision. 

Throughout the development process, the company's communication was impeccable. I was kept informed at every stage, and any questions or concerns I had were addressed promptly and comprehensively. Their transparency and regular updates assured me that my project was in capable hands. What truly sets Tigren apart is their unwavering dedication to excellence. The quality of work they produced exceeded my expectations in every aspect. The website they built for my online store is not only aesthetically pleasing but also highly functional and user-friendly. The attention to detail is evident in every pixel, and the seamless navigation ensures a great shopping experience for my customers. 

Moreover, the website's performance and responsiveness are top-notch. It loads quickly on various devices and platforms, ensuring users a smooth shopping journey regardless of location or device. The company's commitment to optimizing the site for performance demonstrates their commitment to delivering a product that looks great and performs exceptionally. 

Furthermore, the development team showcased exceptional technical knowledge. They seamlessly integrated various features per spec. The robustness of the backend infrastructure assures me that my online store can handle high volumes of traffic and transactions without any hiccups. Another highlight of my experience was the company's post-launch support. Even after the project was completed, they continued to offer assistance and address any minor issues that arose promptly. Their commitment to customer satisfaction goes above and beyond, solidifying my trust in their services. In conclusion, I can confidently say that Tigren is a class apart. 

They've transformed my vision into reality with finesse, professionalism, and unparalleled skill. If you're looking for a team of experts who will deliver your project to an excellent standard and beyond, I wholeheartedly recommend Tigren. Their passion for their craft and dedication to customer success make them a true industry leader.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project was delivered on time and budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project was delivered according to specification and on budget.

What was your primary form of communication with Tigren?

Email or Messaging App

What did you find most impressive or unique about this company?

First and foremost, their team of experts exhibited a remarkable level of professionalism and expertise. Right from our initial consultation, they took the time to understand my unique business requirements and goals. They listened attentively to my ideas and offered valuable insights,

Are there any areas for improvement or something Tigren could have done differently?

I am very pleased with the outcome, of course there are always opportunities to improve.

BACKGROUND

Please describe your company and position.

I am the Project Manageer of Big One Solutions

Describe what your company does in a single sentence.

Big One is a web development company in Malaysia with great focus on eCommerce and affordable CMS.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tigren to accomplish?

• Troubleshooting and debugging

SOLUTION

How did you find Tigren?

Online Search

Why did you select Tigren over others?

• Great culture fit
• Company values aligned

How many teammates from Tigren were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Troubleshooting and debugging of an existing system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have had a professional working relationship with Tigren for a minimum of five years. Their team demonstrates a high level of professionalism and consistently shows readiness to address any errors or issues in our existing system. They are adept at providing effective solutions or workarounds, without immediately suggesting a complete system rebuild or revamp, which sets them apart from other companies.

Tigren approaches each problem with a professional assessment and offers expert advice. Additionally, their team is proficient in handling depreciated PHP and working with legacy systems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tigren consistently delivers projects in accordance with their initial assessment and typically meets deadlines punctually.

What was your primary form of communication with Tigren?

Virtual Meeting

What did you find most impressive or unique about this company?

The working culture and attitude.

Are there any areas for improvement or something Tigren could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the Head - I.T. & Operations of Woofy Incorporated

Describe what your company does in a single sentence.

We provide prepaid broadband internet service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tigren to accomplish?

• Develop mobile app version of our web based subscriber provisioning system.

SOLUTION

How did you find Tigren?

• Online Search
• Other

Why did you select Tigren over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Tigren were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Desktop and Mobile App version of the company's web based subscriber provisioning system.

• android
• ios
• windows

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Actual mobile and desktop application

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tigren's project management was very good. They provided regular updates to ensure we were aligned with the target date and quickly responded to our concerns via a messaging app.

What was your primary form of communication with Tigren?

Email or Messaging App

What did you find most impressive or unique about this company?

They really take time to study the requirements of the client and most of all, their price was reasonable.

Are there any areas for improvement or something Tigren could have done differently?

None so far. For us, we're very satisfied with their service.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Stock In The Channel

Describe what your company does in a single sentence.

We offer a range of services to help Computer resellers automate their business processes

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tigren to accomplish?

• App development

SOLUTION

How did you find Tigren?

Online Search

Why did you select Tigren over others?

• High ratings
• Good value for cost

What was the size of Tigren’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tigren have helped develop a suite of Apps to add B2B features to Magento Community. Additionally they have implemented a number of websites for our customers

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• suite of B2B features we wanted developedWe had a . There was a clear specification and firm deliverables

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They produced a timeline which we agreed on and they kept to it. Very responsive to our needs

What was your primary form of communication with Tigren?

Email or Messaging App

What did you find most impressive or unique about this company?

They are intelligent and competent developers. Good value for money. Prepared to go the extra mile to deliver the projects

Are there any areas for improvement or something Tigren could have done differently?

I have no hesitation in recommending Tigren as your e-commerce development partner

BACKGROUND

Please describe your company and your position there.

IT Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tigren, and what were your goals?

Magento 1 to Magento 2

SOLUTION

How did you select this vendor and what were the deciding factors?

Quality of work and delviery time

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Understanding our needs to deliverying a complete working solution

How many people from the vendor's team worked with you, and what were their positions?

3

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Live website up and running

Describe their project management style, including communication tools and timeliness.

Great communication 24/7

What did you find most impressive or unique about this company?

They were eager to work with you on things.

Are there any areas for improvement or something they could have done differently?

N/A