Think Design, Inc.

BACKGROUND

Please describe your company and position.

I am the Co-owner

Describe what your company does in a single sentence.

Online recruiting and job placement service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Think Design, Inc. to accomplish?

• App development

SOLUTION

How did you find Think Design, Inc.?

Referral

Why did you select Think Design, Inc. over others?

• Pricing fit our budget
• Referred to me

How many teammates from Think Design, Inc. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I contracted ThinkDesign.com NYC, owned by Ray, to code an app for my business venture.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We signed a contract in which Think Design NYC committed to completing the app within one month for a set budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project dragged on far beyond the initial one-month. Despite continuous promises of completion and weekly reassurances that the project was "almost done," it took an entire year without any tangible results. When they did deliver work, it was always incomplete and riddled with mistakes. Trusting that they'd eventually get it right, I kept paying them anyway, while directly confronting them about the errors that were piling up.

Ultimately, Think Design NYC backed out of the project, leaving me without the finished app and with a significant financial loss. This experience has not only resulted in a considerable financial setback but also a loss of valuable time. Their continuous delays and unfulfilled promises hindered the growth of my business.

What was your primary form of communication with Think Design, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I share this experience to caution others considering engaging Think Design NYC for their development needs. The promises made were not kept, the timelines were not honored, and the agreed-upon contract was not fulfilled. It's disheartening to see a company act in such an unprofessional manner, especially when significant resources and trust were invested.

Are there any areas for improvement or something Think Design, Inc. could have done differently?

At this point, the resolution I seek is a full refund from Think Design NYC, as stipulated in our contract. I feel it is my responsibility to share this experience to ensure others are aware of the potential risks of working with this company. Engaging with Think Design NYC has been a lesson in frustration and disappointment, and I hope my experience serves as a warning to others considering their services.