Tensor Labs

BACKGROUND

Please describe your company and position.

 I am the CTO of a Sales Intelligence Company

Describe what your company does in a single sentence.

We are a buyer intelligence platform which helps salespeople in high-ticket industries (insurance, real estate, consulting) increase sales performance by 15-50% using our AI profiling system taught in the leading banks, insurance and real estate companies in Asia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tensor Labs to accomplish?

• Build and deploy AI based features within our software
• Frontend engineering and QA services
• Backend services for new and existing features

SOLUTION

How did you find Tensor Labs?

Online Search

Why did you select Tensor Labs over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Tensor Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Built 3 LLM-based chatbot features on our platform
• Manage maintenaince for our engineering needs
• QA, load testing, good engineering practices to improve UI/ UX
• Improved user satisfaction by 30%
• Built analytics for greater visibility into application usage

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• That we are still with them after a year shows that they can be consistent and deliver at a high level technically, both in terms of consulting and execution which is not what many vendors can do. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

For most cases, they were able to deliver on time. Many times in tech projects, it is common for there to be additional, unexpected complexity and for the most part, they would communicate such occurences well and make sure that any unexpected or overtime is accounted for. Their work ethic is responsible and dependable.

What was your primary form of communication with Tensor Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

That they aim for high standards, while also staying up to date and on to the lastest developments in generative AI. 

Are there any areas for improvement or something Tensor Labs could have done differently?

-

BACKGROUND

Please describe your company and position.

I am the Co-founder of a fashion company

Describe what your company does in a single sentence.

Creating a platform that reimagines social commerce for fashion

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tensor Labs to accomplish?

• Build the platform (Back + Frontend)

SOLUTION

How did you find Tensor Labs?

Online Search

Why did you select Tensor Labs over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Diligent

How many teammates from Tensor Labs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tensor Labs was contracted for custom app development (iOS specific) and a simple administrative management system. The scope of the team's work included the development of both front and backend of the application and the management system, excluding UI/UX design which was done in-house. The delivarables have been completed in sprints. UP to current date, we have received near completion of the managment portal (with minor UI/UX fixes) and the first phase of the app development (sign-up/log-in screens, shopping pages, and other basic functionalities). 
The team was first contracted to build out our initial idea - a chrome extension - and later extended to continue with the app development as not only does Ahmed and his team work incredibly diligently at their objectives but are wonderful partners for start-ups.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Tensor Labs team is very proactive when working with us. In the initial phase of their engagement, they will provide a detail proposal outlining the expected time required to complete the project, breaking each phase into a sub-section of estimates with hours and cost. Specific to our project, given the greater length of time required, Tensor Labs proposed deliverable in sprints, which they have clearly outlined in their proposals. 
For example, the initial sprint included research regarding how they plan on tackling the project. Second phase included building the infrastructure of our adminsitrative management portal followed by client portals. Ahmed and his team are responsive and active in setting up weekly meetings to keep clients up to date. Throughout the week, despite time differences, the team is still very reachable whenever issues or questions arise. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The deliveries are usually very on time, and if unexpected delays occur, the team is very active in communicating. Working with the team is very easy as each member are tasked with one focus and works diligently to address their task and any client issues. Concerns and requests are never lost in the mix, with each team member always up to date.

What was your primary form of communication with Tensor Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about the company is the quality of their work and their willingness to be a partner. Granted, this may be subjected to client needs. But as new founders, we are looking for guidance when needed and are always open to new ideas. Tensor Labs team is not afraid to be proactive and vocal about what they think works best given their experience, but is also always open to new solutions. The team will work with their clients to reach a solution that Tensor Labs believes to be realistic in implementation but also suitable to the needs of the client. 

Are there any areas for improvement or something Tensor Labs could have done differently?

We started out with Tensor Labs in its earlier days. As such, they were lacking personnel in certain roles that may have been helpful during our initial engagement. However, as we have continued to work with the team, Ahmed embraces change and feedback. We have seen the team improve in its organization, team-management, and quality control. 

BACKGROUND

Please describe your company and position.

I am the President of Cailo Labs

Describe what your company does in a single sentence.

AI recomendation App

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tensor Labs to accomplish?

• Create our MVP app from the ground up
• Develop AI infrastructure for our busniess

SOLUTION

How did you find Tensor Labs?

• Referral
• Other

Why did you select Tensor Labs over others?

Referred to me

How many teammates from Tensor Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I had a concept for an app.  I am non technical. I spoke with the Tensor team.  

• They developed the app specs & underlying AI systems
• Presented visual app and work flows
• executed on building a working app
• tested for bugs and issues 
• continued maintenence and development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This was a zero to one experience.  I had an idea.  Tensor Labs succesfully turned my idea into a working application.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered on time or early at every checkpoint.  Tensor was communicative and easy to work with.  They were quick to answer questions and highly professional in their processes.

What was your primary form of communication with Tensor Labs?

Virtual Meeting

What did you find most impressive or unique about this company?

Tensor did not feel like an outside vendor doing work.  They embraced my project as I would hope an internal team would.  Due to this, they feel like an extension of my team for the long term.

Are there any areas for improvement or something Tensor Labs could have done differently?

To this point, I am very happy with the experience of working with Tensor Labs.  I have been impressed accross the board.