Techxide

BACKGROUND

Please describe your company and position.

I am the Owner of Project squeeze

Describe what your company does in a single sentence.

Brazilian jiu jitsu brand for e-commerce.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Techxide to accomplish?

• Create a logo

SOLUTION

How did you find Techxide?

• Other

Why did you select Techxide over others?

• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

The WORST experience i have ever had while doing business. Ever. Cant stress this enough. I couldn't wait to write a review for them. They have earned every word. They promised to meet a deadline. Have unlimited revisions, etc. They got me to business because the guy who responded to my chat inquiry was really nice and courteous. They provided the initial mock up within 48 hours as promised... and it went downhill from there.

I first noticed that their phone was constantly busy. I couldn't get anyone on the phone. I had to request through the chat to have someone call me or through email. It would take 2 days average to get a revision or a response. They always had a middle person acting like a customer service rep to intercede stating they would forward the request to the design team. After the initial mock up, I gave direction on what i wanted and what i didnt want.

They provided additional mock ups, ignoring my requests. Revisions that looked as though a 2nd grader drew them. Like they went on google and used stock images thrown together. So I was forced to pick from the ones provided. Fine. I made it work but I wanted revisions. We went back and forth until I got frustrated. I emailed them to have a supervisor call me. I got a call days later and expressed that I felt my project was not a priority.

So he told me that if I paid extra, they would do it quicker. So I reiterated that I hadn't received the service that I already paid for, why would I give them MORE money? I immediately requested a refund and told him I was upset and that this was a terrible business practice. He back peddled and apologized. I went back to the chat on the site and told them.. hoping to get a higher up and a resolution. They claimed to have reassigned me a different project manager.

Come to realize that they all lie about their names when you talk to them to avoid accountability. I gave them a second chance. I opened the image THEY PROVIDED in ms paint and made the revision myself and sent them exactly what I wanted. They STILL sent me nonsense and didn't listen to my requests at all. This went back and forth for THREE WEEKS! So now, they missed my deadline. I was designing a logo to be used at a cancer fundraiser in honor of my sister who is on hospice.

They missed my deadline. I demanded a refund. They refused unless we had a phone conversation; after which they would refund my money if we couldn't figure it out. So I agreed. They rescheduled our call. Then they missed the rescheduled time. I answered again later on. Went through the design. They FINALLY did what i wanted. We made it. Only to be told they would get back to me within 48 hours with the mock up. I was unhinged. Would have taken 45 seconds. I again demanded a refund.

Their incompetence is unparalleled. I called another half dozen times and emailed and wrote in the chat and got no where. I had to threaten to call the district attorney and attorney General. I also emailed their billing department at the same email address I received my initial receipt from and the email came back undeliverable. I finally get a hold of someone and they told me they would process my refund. Another week went by with unanswered calls and emails.

I again threatened a charge back and I finally got an email saying I got a refund and they sent a screenshot of the refund reciept. Problem is, IT WASNT MY PAYMENT METHOD!! I again replied to the email and got a call with the person telling me I already got a refund and they provided a reciept. I explained that it wasn't my card and to look into it. Got me no where. They ghosted me. I then contacted my bank and went through the charge back process.

STAY AWAY FROM THIS "COMPANY". They have poor designs and poorer business ethics. They rely on frustrating you until you walk away. They provide fake receipts again hoping you'll go away. They didn't win this battle. Terrible. Just... terrible.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Logo satisfaction
• Communication

What was your primary form of communication with Techxide?

• Email or Messaging App

What did you find most impressive or unique about this company?

Nothing. Zero. They failed on every level.

Are there any areas for improvement or something Techxide could have done differently?

Everything. They need to improve in every aspect of their business.

BACKGROUND

Please describe your company and your position there.

My company is a software company I'm the CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Techxide, and what were your goals?

Logo

SOLUTION

How did you select Techxide and what were the deciding factors?

They did everything well

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I have no idea but everything was done well

How many people from the vendor's team worked with you, and what were their positions?

Single person CEO

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This company is good at their job they're very professional and fast , they created hd logo for my company I'm very happy

Describe their project management style, including communication tools and timelines.

They were creative.

What did you find most impressive or unique about this company?

Quality

Are there any areas for improvement or something they could have done differently?

Everything was quality