TechProComp

BACKGROUND

Introduce your business and what you do there.

I’m the facilities manager for Salient Systems, a video management software company. We develop software that controls camera systems for many different companies, ranging from NFL teams to government buildings all over the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechProComp?

TechProComp stepped in to fill a big knowledge gap we had in the network side of our company. Before they came on board, we had a network administrator who had to leave. This person was more on the system’s side of things and had knowledge of hardware, VMs, and AWS, but he hasn’t too keen on Cisco or proper network security.

SOLUTION

What was the scope of their involvement?

TechProComp has helped us fill the gap in our IT team. They help us configure our network and find holes in it to fix them, as well as with a wide variety of IT-related tasks. For example, we’re currently working on a firewall installation to better secure our network. Additionally, they’ve created a set of documentation for us on how to implement and change certain things related to our systems.

One of the important projects they’ve done for us has been helping us configure our WiFi security. They found a weakness in our WiFi setup that could have allowed someone to enter our internal network

What is the team composition?

I work with Slobodan (Owner), a Cisco specialist

How did you come to work with TechProComp?

Our IT administrator at the time found them while looking for IT companies in Austin, Texas. Most of our providers are local small businesses, and that wasn’t the exception when looking for an IT partner.

How much have you invested with them?

We’ve spent around $10,000.

What is the status of this engagement?

We started working together around April 2021, and our engagement is ongoing. However, our last project is booked for mid-August 2022 because we recently hired an internal network administrator.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

TechProComp has helped make our business secure. Since they joined, we haven’t experienced any vulnerabilities in our network. As a result of these efforts, they’ve given us peace of mind.

When our network administrator left the company, we were left with a large void in our network infrastructure. However, we know that Slobodan and his team are there, and they can address any issues if needed.

How did TechProComp perform from a project management standpoint?

TechProComp is always there when we need them. Whenever we call them, they’re very quick to respond and solve issues. Additionally, they’ve shown a great willingness to work after hours or on Saturdays to avoid interrupting our workflow. We typically communicate via phone calls, text messages, and emails, and they also use a project management tool on their end.

What did you find most impressive about them?

TechProComp’s service level and responsiveness are impressive.

Are there any areas they could improve?

No, nothing comes to mind.

BACKGROUND

Introduce your business and what you do there.

I’m the director of sales operations at Feniex Industries, a manufacturing company that manufactures emergency vehicle lighting and sirens.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechProComp IT Solutions?

We’re a small company that moves fast, so when we need things done, we need them done immediately. Thus, we needed a responsive and reliable managed IT services provider.

SOLUTION

What was the scope of their involvement?

TechProComp is our IT partner. They’re in charge of everything, from monitoring our servers 24/7 and handling our building security to executing the hardware setups we need. Whenever we have an issue with our servers, equipment, or internet network, we submit a ticket to their helpdesk, and they call us right away.

TechProComp also guides us using our video cameras to help us sort server issues as fast as possible. Whenever we need to terminate an employee, they support the process by removing their access credentials to our secured systems. Additionally, if we need in-person assistance for hardware setups, they present in our offices the same week if not the same day.

My chief officers have also told me that TechProComp continuously recommends software updates or changes, providing feedback on which technology would be better for us to use. For example, around two years ago, they helped us move from one accounting software to another, supporting us and troubleshooting issues along the way.

What is the team composition?

We’ve worked with three people from TechProComp, including Slobo (Owner), an on-site technician, and a remote technician.

How did you come to work with TechProComp IT Solutions?

Slobo worked for our company internally, but he decided to open and run his own business. We could have looked for another in-house IT engineer, but given that he already knew how we worked, we decided to hire his new company.

What is the status of this engagement?

We officially hired TechProComp as a service provider around July 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Having TechProComp’s availability in coming to the site whenever needed has been really helpful. I’m also building a team that has grown from 4–19 members in a span of 4–6 months. Still, TechProComp has been able to set up the computer systems needed within 3–5 business days each.

Generally speaking, TechProComp has never dropped the ball; their customer service is outstanding. They always keep our systems up and running, and they’ve been very helpful as my team keeps growing.

How did TechProComp IT Solutions perform from a project management standpoint?

TechProComp is very responsive, fast, thorough, and great at staying on budget. They always listen to us, provide great recommendations, and are willing to meet our needs instead of overspending on things they feel would be better.

TechProComp uses their own ticketing system to manage support requests, and our communication is very easy. Whenever a ticket has high priority, I quickly get support from their team via email, text message, or phone call; they’re always available. Still, their response and turnaround times are fast, no matter if it isn’t an emergency. They usually answer regular requests within 30 minutes to an hour.

What did you find most impressive about them?

TechProComp’s customer service is very impressive. One time, their owner was gone for over a month. When I knew he would be absent, I was worried about the performance of his team. However, they still performed phenomenally; we didn’t experience any hiccups during his absence. Additionally, TechProComp is very knowledgeable about the latest software technologies, so they’re very capable of providing input regarding technologies that offer the most value for the money.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

If you hire TechProComp, you’ll be happy with their services. They’re very responsive and competent, and their customer service is bar-none.

BACKGROUND

Please describe your company and position.

I am the Directory of Technology of a software company

Describe what your company does in a single sentence.

VR sports training

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechProComp to accomplish?

• Over see all IT operations.

SOLUTION

How did you find TechProComp?

• Online Search
• Clutch Site

Why did you select TechProComp over others?

• Pricing fit our budget
• Great culture fit

How many teammates from TechProComp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Need a full m IT team to help with day-to-day IT tickets and manage cyber security. As well as help with our office move.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

100% IT ticket completion.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TechProComp's project management was efficient and effective. They generally delivered items on schedule and were responsive to our needs. Overall, we've been satisfied with the results they've provided.

What was your primary form of communication with TechProComp?

In-Person Meeting

What did you find most impressive or unique about this company?

Something that really stood out about TechProComp was their hands-on approach. It was impressive how they consistently had someone available on-site at our office whenever we needed assistance. This level of dedication and immediacy is unique; it makes a significant difference in our experience with them.

Are there any areas for improvement or something TechProComp could have done differently?

One area where TechProComp could improve is in their communication regarding outstanding IT tickets. It would be beneficial to have clearer updates on which tasks are pending and an estimated timeframe for their completion. Enhanced transparency in this area would provide a more seamless experience for us.

BACKGROUND

Please describe your company and position.

I am the Technology Manager of CarbonBetter

Describe what your company does in a single sentence.

Net Zero Emissions for small business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechProComp to accomplish?

• IT Support

SOLUTION

How did you find TechProComp?

Online Search

Why did you select TechProComp over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from TechProComp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Move over from previous MSP, to new MSP.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Smooth transition over and quick response times to new or existing problems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All items were delivered within the window.

What was your primary form of communication with TechProComp?

Email or Messaging App

What did you find most impressive or unique about this company?

They have great customer service and are willing to work with us on special projects.

Are there any areas for improvement or something TechProComp could have done differently?

None

BACKGROUND

Please describe your company and your position there.

CPM Texas is a real estate development services company. CPM Texas provides Project Management and Claims Consulting services for real estate and construction projects in Austin and central Texas.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechProComp?

CPM Texas hired TechProComp for full managed IT services and a Server replacement.

SOLUTION

How did you select this vendor and what were the deciding factors?

The primary factors in choosing TCP for these services was their customer service and reasonable prices.

Describe the project in detail and walk through their service package.

Replaced our company's main data server and took over all managed IT services.

How many resources from the vendor's team worked with you, and what were their positions?

3 members. Owner, on-site technician and remote-technician.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our systems appear to be operating smoothly and efficiently.

How effective was the workflow between your team and theirs?

They coordinate times with CPM employees to perform IT work in an effort to not disrupt daily work activities that the company needs to perform.

What did you find most impressive or unique about this company?

Their response time when any issues arise is impressive. 

Are there any areas for improvement or something they could have done differently?

It can be difficult to understand the issue and/ or solution that is being proposed due to the level of general IT knowledge that we have. Sometimes a more simplified explanation is required, otherwise, a person with average to minimal IT knowledge can get easily lost in the IT-specific terminology.

BACKGROUND

Please describe your company and your position there.

I am a computer security specialist / IT technician for the company that hired TechProComp.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechProComp IT Solutions?

We hired Slobo and his team to manage our servers and help with projects to get out network and DR straightened out due to the previous MSP not doing what was needed.

SOLUTION

How did you select this vendor and what were the deciding factors?

I did research to find various other MSPs in the area and came across TechProComp. Their reviews were great and we seemed to be aligned on what we wanted as an end result.

Describe the project in detail and walk through their service package.

They help with whatever we need and very quickly.

How many resources from the vendor's team worked with you, and what were their positions?

Anybody and everybody that is needed to complete a project or issue.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They help get things done very quickly. They do not hesitate when something comes up.

How effective was the workflow between your team and theirs?

We have weekly meeting to discuss where we are on various projects and what may be coming up.

What did you find most impressive or unique about this company?

Very friendly and prompt.

Are there any areas for improvement or something they could have done differently?

No