What evidence can you share that demonstrates the impact of the engagement?
The team took my idea and into something not just usable, but also exceptionally intuitive. Unfortunately, we’re in a holding pattern until the Apple issue gets resolved. We had done Google Analytics for the month the iOS app was up, but that time period was long enough—and we didn’t have customers—to yield meaningful insight. The app did have value, but we just don’t have the money to show for it.
How did Techgrains Technologies perform from a project management standpoint?
The team was very precise about their process, which helped us moved forward throughout the engagement, particularly when resolving usability challenges. Techgrains Technologies was open, flexible, and personable, all in a professional manner. We didn’t have any issues with scope creep or price agreements; they kept going and made the partnership work. We used Skype, a shared meetings platform, and a collaborative tool to walk through new deliverables.
What did you find most impressive about them?
They’re solution-oriented, which distinguishes them from vendors only interested in selling a product. The team’s excitement for the app’s potential made me wish I could’ve gone to India to meet them directly. Their commitment fostered a sense of loyalty and trust on my end.
Are there any areas they could improve?
No, because they were responsive and produced excellent work. The team was also flexible and easy to work with. I just hope they continue to expand because the way they do business is the way everyone should do business.
Any advice for potential customers?
Prospective clients should feel free to use me as a reference.