TechAid IT Services LLC-FZ

BACKGROUND

Please describe your company and position.

I am the Global IT Manager of Humanscale

Describe what your company does in a single sentence.

Manufacturer of sustainable office and home ergonomic furnishings

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechAid IT Services LLC-FZ to accomplish?

• Scope and document current setup
• Make changes to various infrastructure hardwarde
• Configure and install changes

SOLUTION

How did you find TechAid IT Services LLC-FZ?

Online Search

Why did you select TechAid IT Services LLC-FZ over others?

first call with them, it was clear they were straightforward, honest, and results-driven.

How many teammates from TechAid IT Services LLC-FZ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had little to no insight into our Dubai Showroom, as it was built with minimal corporate involvement. TechAid walked into a difficult situation and performed flawlessly. They documented everything thoroughly and executed our changes with professionalism and expertise. I’ve worked with three other consultants in that region, and TechAid was the only one that truly delivered. They were also extremely flexible with their timing, accommodating our U.S. time zone without hesitation. They will be my agency of record for all future work in that region, and I’m genuinely excited to continue our partnership.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Mapping of current infrastructure – excellent documentation throughout the process
Installation of new router
Installation of new access points, including removal of existing units
Reconfiguration of meeting bar and printers
Collaboration with onsite staff to ensure all systems were fully operational

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were incredibly flexible and accommodating. As I mentioned earlier, they walked into a completely unknown situation and came out strong, delivering exceptional results.

What was your primary form of communication with TechAid IT Services LLC-FZ?

Virtual Meeting

What did you find most impressive or unique about this company?

They were already familiar with every piece of technology we threw at them, which made things so much easier. No need to explain the basics.

 
Are there any areas for improvement or something TechAid IT Services LLC-FZ could have done differently?

Honestly, I’m almost hesitant to give this review because I’d like to keep them to myself. I spoke with two other companies in the region, but TechAid stood out immediately — talking to them felt like talking to a peer, not just another vendor.

I am not sure Mansoor's position within the company, but he is the reason they will be getting my business 

BACKGROUND

Please describe your company and position.

I am the Group Director of HR of GAC Group (Holdings) Limited

Describe what your company does in a single sentence.

Shipping and Logistics

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechAid IT Services LLC-FZ to accomplish?

• Data processing for HR professionals
• Staying up to date on handling data

SOLUTION

How did you find TechAid IT Services LLC-FZ?

Online Search

Why did you select TechAid IT Services LLC-FZ over others?

Company values aligned

How many teammates from TechAid IT Services LLC-FZ were assigned to this project?

16

Describe the scope of work in detail. Please include a summary of key deliverables.

In an effort to ensure our HR colleagues knows how to process data in every angle of their work, we decided to launch a data processing training tailored to HR professionals. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Raising the bar of how data should be processed compliantly in every aspect of HR

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very smooth and professional delivery of this project

What was your primary form of communication with TechAid IT Services LLC-FZ?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to tailor the training to our company's needs impressed us.

Are there any areas for improvement or something TechAid IT Services LLC-FZ could have done differently?

no