The Tech designers

BACKGROUND

Please describe your company and position.

I am the Director of MED SPA

Describe what your company does in a single sentence.

MEDSPA

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Tech designers to accomplish?

• Generate Leads

SOLUTION

How did you find The Tech designers?

Online Search

Why did you select The Tech designers over others?

• Pricing fit our budget
• Good value for cost

How many teammates from The Tech designers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Discovery & Planning
Initial consultation to understand business goals, target audience, and design preferences.
Competitor analysis and mood board creation.
Project timeline and milestone planning.
2. Branding & Visual Identity
Logo design and refinement.
Brand color palette and typography guide.
Basic brand style guide for consistency across platforms.
3. Website Design & Development
Custom website design with 4–6 main pages (Home, About, Services, Contact, etc.).
Mobile-responsive design for seamless experience across devices.
UX/UI optimization for smooth user navigation and calls-to-action.
Integration of contact forms and lead capture tools.
4. Content & SEO Setup
Placement of SEO-friendly copy (I provided the base content; they optimized it).
On-page SEO basics: meta titles, descriptions, header tags, and image alt tags.
Google Analytics and basic tracking setup.
5. Testing & Launch
Cross-browser and device testing.
Speed optimization and final polish.
Assistance with domain connection and going live.
6. Post-Launch Support
14-day free support window to handle minor updates and troubleshooting.
Optional maintenance package (which I opted not to purchase, but they offered it).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase in Website Traffic:
Website traffic increased by approximately 45% within the first two months, thanks to improved SEO and a more user-friendly layout.
Higher Engagement Rates:
Bounce rate dropped by 30%, and average session duration improved significantly, indicating that users were staying on the site longer and interacting with the content.
Lead Generation:
Contact form submissions more than doubled, leading to a 65% increase in qualified leads compared to our previous website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tech Designers demonstrated strong project management throughout the engagement. From the start, they provided a clear project timeline with defined milestones, which helped set expectations and keep everything on track. All key deliverables — from wireframes to the final site launch — were delivered on or ahead of schedule.

They used collaborative tools like Trello and Google Docs to share progress updates, designs, and content drafts. Weekly check-ins (via Zoom or email) kept communication flowing smoothly, and they were very responsive to questions and revision requests — often replying within 24 hours or less.

What stood out most was their proactive communication. If there was a delay or a change needed, they flagged it early and provided solutions. This helped avoid surprises and built a lot of trust throughout the process.

Overall, their project management was organized, transparent, and client-focused, which made the whole experience stress-free and productive.

What was your primary form of communication with The Tech designers?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Tech Designers was their ability to blend creativity with strategy. They didn’t just build a beautiful website,  they built one that was clearly aligned with my business goals. Their team took the time to understand my brand, audience, and industry before jumping into design, which made a huge difference in the final product.

Are there any areas for improvement or something The Tech designers could have done differently?

Content Guidance:
I would have appreciated a bit more support or templates for writing web copy. While they helped optimize the content I provided, clearer guidance on tone, length, and structure would have sped up the process.