SYSTEM ADMINS PRO

BACKGROUND

Please describe your company and your position there.

I am the co-owner at the Luxinten company. There are various business solutions we can provide: 1. Magento Development from Scratch 2. Improvement of the Existing Store 3. Speed Optimization 4. Site Audit 5. Testing 6. Magento Extension Development Our company has about 30 employees and we serve corporate clients all over the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SYSTEM ADMINS PRO?

As our company grows, we had to manage all our servers as well as our customer servers. We do not have any in-house DevOps, so we needed to outsource this specific job. SYSTEM ADMINS PRO’s made proper support for all tasks we delegated. Now they are managing our Kubernetes, CI/CD, GitLab, Jira, and others.

What were your goals for this project?

- To make our CI/CD process better and faster with minimum downtime for our customers. - make proper rotation backups for all our projects

SOLUTION

How did you select this vendor?

My team searched online for DevOps company with the ability to implement all the features we need.

Describe the project in detail.

We have used the servers from the Digital Ocean and Hetzner company. According to the technology stack, we are using: Kubernetes, GitLab CI/CD, GitLab, Jira, Confluence, Redis, MySql, MongoDB, and others

What was the team composition?

Initially, we were assigned a few DevOpses to support us and serve as the main point of contact throughout the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

There are no questions about the technical part. Every process solves fast and with good quality. Within 2 months as we have started our cooperation we hade our new CI/CD process with the minimum downtime for our projects. This process saved a lot of time for our team.

How effective was the workflow between your team and theirs?

We are using Slack for all other communication. The most exciting is the level of communication. They are dedicated to supplying the best communication with the clients and unstoppable at the achieved level. Thank you for your job!

What did you find most impressive about this company?

We have worked with other agencies for different areas of the company, but this was a particularly collaborative and positive experience. Most impressive at this company is the ability to resolve all our tasks in a very short period of time.

Are there any areas for improvement?

The communication line was not so good between us while we were using skype it wasn't so useful for us. But now we are happy that we have changed it to Slack channels and Jira tickets.

BACKGROUND

Please describe your company and your position there.

We team (Cuborubo) of web and mobile developers with a focus on outsourced projects. Founded in 2015, we have one location in Ukraine and have 20 employees. I am the Chief Executive Officer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SYSTEM ADMINS PRO?

We hired SYSTEM ADMINS PRO to configure and support or 10 servers and implement continuous integration and continuous delivery in our system.

What were your goals for this project?

Our goal was to expand the number of servers from 2 to 10 and install and configure a monitoring system and backups. It was also necessary to install and configure a continuous integration system for the work of our engineers.

SOLUTION

How did you select this vendor?

We met on Linkedin. We had a competition for this position. We conducted 5 interviews and chose this company because it had more experience working on the tasks that we needed.

Describe the project and the services they provided in detail.

They designed, developed, configured and launched the server management architecture in one development environment using Docker, Jenkins, Zabbix. Once we approved the workflows, wireframes, and mockups, the actual production began in the form of 2-week sprints.

The functional versions were ready for user testing and feedback every two weeks. Improvements were made during each sprint thanks to key suggestions from their developers.

What was the team composition?

They provided us with three specialists. One manager and two engineers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The team prepared everything in 3 months. This helped us to develop complex cross-platform products and at the same time control 3 environments on one project (dev/staging/prod). Also now we monitor the status of our servers by receiving a notification on the phone and in the messenger. This allowed us to quickly respond to problems and better control the quality of the product.

How was project management arranged and how effective was it?

The work of the engineers was very impressive, especially compared to other suppliers. Their team regularly met deadlines and always reported delays well in advance. We talked exclusively with Skype, Targetprocess and Bitbucket.

What did you find most impressive about this company?

For very complex tasks, there was always the opportunity to connect specialists at a higher level in order to expedite the search for a solution to the problem.

Are there any areas for improvement?

They always provide options for improvement on their own.

BACKGROUND

Please describe your company and your position there.

I am the co-founder of a SaaS company in the eCommerce space, and have over 11,000 active customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SYSTEM ADMINS PRO?

We had a lot of technical issues due to fast growth, including slow performance and app crashes.

What were your goals for this project?

We wanted to improve our performance and stabilize our infrastructure to continue to grow.

SOLUTION

How did you select this vendor?

We had a recommendation about them from another company we work with.

Describe the project in detail.

We had a few planning calls with the team, to review our existing infrastructure and find the points that needed improving. They then created a plan for a new infrastructure architecture and implemented it with our developers. Once the initial work was done, they kept managing our servers and giving optimization tasks to make the whole system faster and more stable on a regular basis.

What was the team composition?

Initially, we had the team manager working with us, plus one team member. Now we have 2 team members, working when necessary for each task.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Immediately after completing the transfer to the new infrastructure, out downtime decreased significantly. Additionally, each new issue is handled quickly and effectively by the team.

How effective was the workflow between your team and theirs?

It was good, with weekly calls helping manage everything and ensure continuity.

What did you find most impressive about this company?

Their quick response time and dedication to making our infrastructure better and faster, even giving code optimization recommendations beyond their scope.

Are there any areas for improvement?

Communication can always be better, but that is something we are improving with them slowly and steadily.

BACKGROUND

Introduce your business and what you do there.

I’m the director of Sequoia ERP, a cloud-based ERP solutions company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SYSTEM ADMINS PRO?

We needed someone available around the clock to provide IT services and manage our cloud infrastructure.

SOLUTION

What was the scope of their involvement?

SYSTEM ADMINS PRO provides a range of services. They focus on maintaining our service administration. They execute MySQL service backups, updates, and security patches.

Finally, they migrated our email service into Office 365. With errors, the team sees if they can replicate our exact problem on their end. It’s a system that’s quite efficient.

What is the team composition?

I work directly with two people, but their progress is overseen by a project manager. I know there are two other people from their team working on our account.

How did you come to work with SYSTEM ADMINS PRO?

I found them through a freelancing website.

How much have you invested with them?

We spend about $1,000 per month.

What is the status of this engagement?

We started working together in January 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have no negative feedback. Thanks to their help, we no longer have to worry about ridiculous call volumes every time something goes wrong. They’ve been able to successfully address any challenge. They always succeed in defining and replicating the problem in order to effectively resolve it.

It’s also nice how their team manages to work directly with our other offshore teams without concerning us with every little issue.

How did SYSTEM ADMINS PRO perform from a project management standpoint?

While they work remotely, we’re in constant contact through Skype, WhatsApp, email, and by phone. They’re always available, and very responsive. We also leverage Jira to log and track bugs. They adhere to all project timelines and estimates.

What did you find most impressive about them?

What I appreciate about them is their ability to meet all goals, through whatever means. We’ve never had to micromanage them because they understand tasks with minimal explanation.

Are there any areas they could improve?

They could increase transparency about the services they provide. If they’d promote their services better, I would have engaged them sooner.

Do you have any advice for potential customers?

Be precise when describing your problem. Share your vision about how you think they can resolve the issue before you ask for their opinion. Projects like this require teamwork.

BACKGROUND

Please describe your company and your position there.

I am CEO/CTO of Clicktrend Media GmbH based in Germany. We are providing services in ecommerce.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SYSTEM ADMINS PRO?

We need a reliable cluster solution for our ecommerce systems. System Admins Pro helped us to migrate our servers from Hetzner, Digitalocean to AWS. Actually they are monitoring the systems and doing devop services for us.

What were your goals for this project?

Most important point was to have a system which is serving in peek times with huge traffic. Customers should have fast responding shop.

SOLUTION

How did you select this vendor?

After several skype meetings we we convinced that System Admins Pro is a competent solution partner.

Describe the project in detail.

Our magento 2 shop was running on digitalocean in typical cluster mode developed in house. With growing business we decided to outsource these competences. Database, assets and docker instances are migrated to AWS with Jenkins integration. First the new system was created and tested. After successfully testing we switched live system.

What was the team composition?

The project was managed by me and Victor from System Admins Pro. 2 devops were doing the migration.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within 3 months the migration was done. The system is very fast and we have less customer claim about slow shop.

How effective was the workflow between your team and theirs?

We communicate with Skype and System Admin Pro is very flexible and quick responding.

What did you find most impressive about this company?

These guys are excellent experts in DevOps. The know about programming, git, AWS and Linux. For every problem, they have a solution. I am convinced that one devop is online 24 hours.

Are there any areas for improvement?

At the end of the project it was not clear when the project was finished because of some points which were open in my opinion. But we found a good solution for both sides. Now the are doing maintenance and monitoring of all servers.

BACKGROUND

Please describe your company and your position there.

International Center for the Development of Information Systems and Automation of Business Processes. My position is CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire this vendor?

Planning and deploying an organization’s infrastructure based on physical servers. Configure VMware vSphere virtualization. Configuring fault tolerance and scalability using Nginx-based database replication and load balancers. Implementation and support of equipment and services monitoring system. Technical support systems (VMware, Linux, Nginx, MariaDB Galera cluster, Asterisk VOIP, Nagios)

What were your goals for this project?

Reorganization of the infrastructure of our services. Implementation of monitoring systems, configuration management, security. Also building devops processes, and processes for supplying safe and tested code in production

SOLUTION

How did you select this vendor?

The main criterion for us was the price-quality of the presented solution.

Also, an important aspect was that the guys had more than 15 years of experience building IT infrastructure.

Describe the project in detail.

Before starting work, experts did a free audit of the current infrastructure, and also provided a report describing the main problems that existed at that time.

Next, the target infrastructure was prepared which was deployed on our servers in the data center.

We used virtualization technologies from Vmware, as well as proxmox. The main services and services were configured using Ansible, so that in the future it would be easier to maintain.

As web servers, we use such services as apache, nginx, tomcat
Databases are MySql, MariaDB, PostgreSQL. We also added zabbix monitoring to all servers.

After completing all the work, the guys drew up the accompanying documentation, and also have been supporting our systems for more than four years.

What was the team composition?

the SYSTEMADMINSPRO team included three specialists, two devops engineers and one project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact this project/engagement has had on your business?

We got very good results at the end of the project.

1. Standardization. Helped us avoid errors with different versions of libraries and programs.
2. Quick turnaround of new projects. Since we use templates and jenkins new project management has become much more convenient.
3. Savings. We have reduced the number of servers by 20% due to standardization and virtualization
4. monitoring. Also, as a result of the project, we understand and proactively respond to problems with servers and services.

How effective is your workflow between your team and theirs? Did you use any specific project management tools?

We had an efficient process through the use of chatops on Skype, we also used they jira and scrum products for task management. We used confluence to work with documentation

What did you find most impressive about this company?

Сustomer Сare. I can note that the people really care about the client and help as much as possible. I also know that the company has customer care courses required for all employees to complete.

Are there any areas for improvement?

It seems to me that the guys should add to the staff of system programmers, this would allow them to write their products for the client

BACKGROUND

Please describe your company and position.

I am the Associate of Morgan Stanley

Describe what your company does in a single sentence.

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SYSTEM ADMINS PRO to accomplish?

• To ensure reliable and secure IT infrastructure with minimal downtime.
• Receive proactive managed services that improve system performance and user support.

SOLUTION

How did you find SYSTEM ADMINS PRO?

Google Ads

Why did you select SYSTEM ADMINS PRO over others?

• High ratings
• Good value for cost

How many teammates from SYSTEM ADMINS PRO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged System Admins Pro to provide comprehensive IT Managed Services, covering everything from system monitoring and server management to data backup, cybersecurity, and helpdesk support. Their team was responsible for maintaining the overall health of our IT infrastructure, proactively identifying and resolving issues, and ensuring smooth day-to-day operations. Key deliverables included continuous monitoring, timely troubleshooting, enhanced security measures, regular updates, and reliable technical assistance for our staff whenever needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The partnership with System Admins Pro delivered clear results, including a noticeable reduction in downtime, faster resolution of IT issues, and improved system stability.

Security risks were minimized through proactive monitoring, and our team experienced smoother workflows with fewer technical interruptions. These outcomes directly enhanced overall productivity and gave us confidence in the reliability of our IT environment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

System Admins Pro managed the project in a highly organized and timely manner. They consistently delivered tasks on schedule, kept communication clear, and provided regular updates on progress. Whenever we raised a request or faced an issue, their team responded quickly with effective solutions, showing reliability and a strong commitment to meeting our needs.

What was your primary form of communication with SYSTEM ADMINS PRO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most about System Admins Pro was their proactive approach and attention to detail. Instead of waiting for issues to occur, they anticipated potential problems and resolved them in advance, which gave us peace of mind. Their professionalism, responsiveness, and ability to keep our systems running smoothly truly set them apart.

Are there any areas for improvement or something SYSTEM ADMINS PRO could have done differently?

Overall, our experience was excellent, but one area for improvement could be providing more detailed performance reports on a regular basis. While their responsiveness and proactive work were outstanding, having more frequent insights into system health and analytics would add even greater value.

BACKGROUND

Please describe your company and position.

I am the Owner of fortraders.org

Describe what your company does in a single sentence.

FORTRADERS.ORG

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SYSTEM ADMINS PRO to accomplish?

server administration

SOLUTION

How did you find SYSTEM ADMINS PRO?

freelance

Why did you select SYSTEM ADMINS PRO over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SYSTEM ADMINS PRO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

More than 10 years of cooperation, I recommend them as experienced and responsible people. Together we survived both Distributed Denial of Service (DDoS) attacks and moves to different data centers. Very responsive and friendly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Stable operation of servers and websites.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They responded quickly and efficiently.

What was your primary form of communication with SYSTEM ADMINS PRO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

24/7 support

Are there any areas for improvement or something SYSTEM ADMINS PRO could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CEO of INCREATE

Describe what your company does in a single sentence.

We would simply describe ourselves as professionals who create craft websites that unlock the businesses potential, help companies become more understandable and unique for their customers. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SYSTEM ADMINS PRO to accomplish?

• Configuring servers
• Servers support

SOLUTION

How did you find SYSTEM ADMINS PRO?

Referral

Why did you select SYSTEM ADMINS PRO over others?

• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from SYSTEM ADMINS PRO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Configuration and support an Amazon server
• Configuration and support a dedicated server
• Configuration and support a VPS

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working servers, without failures.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Their communication is excellent.
• Technical communication was accessible and clear.
• Various options were provided to solve certain technical problems.

What was your primary form of communication with SYSTEM ADMINS PRO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Meeting deadlines
• Completing difficult technical tasksdone

Are there any areas for improvement or something SYSTEM ADMINS PRO could have done differently?

• New technologies appear in our lives every day.
• We always need to improve our skills.

BACKGROUND

Please describe your company and position.

I am the CTO of Traekroria llc (Development Studio), Startup Forma.today

Describe what your company does in a single sentence.

Software development studio, web services, mobile applications. Own product for automating work with template documents forma.today

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SYSTEM ADMINS PRO to accomplish?

• Creation, support and modernization of server infrastructure
• Solutions for scaling projects: load balancers, horizontal scaling, increasing fault tolerance

SOLUTION

How did you find SYSTEM ADMINS PRO?

• Referral
• Recomendations

Why did you select SYSTEM ADMINS PRO over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We have been working with this team since 2020. We started with server administration, and then they supported us in all our needs: basic server architecture, scaling server architecture, orchestrators, load balancers, optimization of various databases (SQL/noSQL), optimization of many microservices and workers. Thanks to them, we were not forced to maintain an entire department of system engineers, which allowed us to save significantly.

At the same time, as CTO, I am always confident that there are no and will not be technical problems in any of the project servers! I just tell them “guys, we need to do...” and they do it quickly and clearly!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For me, as a CTO, the main result is stable operation, fault tolerance and the maximum hardware performance that can be achieved. This is all that I don’t have a headache about, thanks to this team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always have their finger on the pulse. We usually communicate via instant messengers. They respond very quickly and responsively to any needs. They also dive deeply into the project (which is rare) and offer optimization options themselves, as well as inform in advance about the possible negative consequences of decisions in the future.

What was your primary form of communication with SYSTEM ADMINS PRO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

These guys really love what they do! They are constantly evolving, keeping up with the times and technologies. It’s easy to communicate with them and solve work issues

Are there any areas for improvement or something SYSTEM ADMINS PRO could have done differently?

I don't think I could have found anyone better suited to our needs.