Synec

BACKGROUND

Please describe your company and position.

 I am the Admin Staff of an education company 

Describe what your company does in a single sentence.

provides cutting-edge, flexible higher education with a focus on technology, innovation, and global career readiness.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synec to accomplish?

• Create a LAN-only system that operates without internet access, ensuring that students cannot access external resources or communicate with others during exams.
• Provide tools for exam proctors to monitor student activities in real-time within the LAN environment, detecting any suspicious behavior or unauthorized access attempts.
• Design an intuitive interface for exam creation, distribution, and submission, with automated grading for objective-type questions to reduce administrative overhead.

SOLUTION

How did you find Synec?

Referral

Why did you select Synec over others?

• Close to my geographic location
• Pricing fit our budget
• Referred to me

How many teammates from Synec were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Simplified Scope of Work for LAN-Based Exam System
Overview: SYNEC has been hired to develop a secure exam system for Elite Horizon University that runs on their local network (LAN) to prevent cheating by cutting off internet access during exams. The system will allow real-time monitoring and provide tools for easy exam creation and grading.

Key Deliverables:
LAN-Based Exam System Software

• User Roles: Separate logins for students, instructors, and proctors.
• Student Interface: Simple login and exam submission.
• Instructor Interface: Tools to create, schedule, and grade exams.
• Proctor Dashboard: A monitoring tool to watch students in real-time.

System Features

• LAN-Only: The system will work only on the local network, blocking internet access.
• Automated Exam Tools: Teachers can create and schedule exams, and multiple-choice questions will be graded automatically.
• Security: Data is saved locally and kept secure, and cheating is prevented through features like blocking navigation and randomizing questions.

Reporting and Results

• Real-Time Monitoring: Teachers and proctors can see live progress during exams.
• Results Reports: Detailed exam results and flagged incidents for review.

Deployment and Support

• Installation: SYNEC will set up the system on EHU's servers.
• Training: Provide easy-to-understand training for staff on how to use the system.
• Support: Offer 6 months of technical support and periodic updates.

Timeline:

• Phase 1 – Design (1 month): Gather requirements and plan the system.
• Phase 2 – Development (2 months): Build and test the system.
• Phase 3 – Deployment (1 month): Install the system and train staff.
• Phase 4 – Support (ongoing): Provide ongoing help and updates.

Assumptions:

• EHU will provide the necessary LAN setup and hardware.
• No internet or mobile device support is needed for this version.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Security: No internet access during exams.
• Reliability: Handles multiple users smoothly.
• Ease of Use: Teachers and students find it simple to use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SYNEC managed the LAN-based exam system project efficiently and delivered everything on time. They completed the design in the first month and finished development within three months as planned. Deployment and training happened in the fourth month with only minor delays, and they provided regular updates during the support phase to fix any issues quickly.

They were responsive throughout, keeping in regular contact to check our needs and make adjustments. When we asked for improvements, like enhancing security and tweaking the user interface, they acted quickly. During testing, they solved technical problems and added features like better real-time monitoring based on our feedback.

SYNEC was flexible, making changes when we requested more detailed reports and automated grading adjustments, without delaying the project. Their support team was also quick to respond during deployment, providing training and handling any issues smoothly. Overall, SYNEC's project management was reliable, responsive, and met all of Elite Horizon University’s needs.

What was your primary form of communication with Synec?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about SYNEC was their responsiveness and ability to quickly adapt to changing project needs without delaying timelines. Their clear communication and proactive problem-solving ensured that the final product met our expectations.

Are there any areas for improvement or something Synec could have done differently?

One area for improvement could be providing more in-depth user training upfront to reduce the learning curve for instructors and proctors. Additionally, offering a more flexible approach to minor feature changes after the initial deployment would enhance overall user satisfaction.