Switch Digital

BACKGROUND

Please describe your company and your position there.

I was the Senior Operations and IT manager for the company and I ensure that the need to the external customers are met by the staff that I assign to them.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Switch Digital, and what were your goals?

Our customer needed someone who can help them with their SEO requirements

SOLUTION

How did you select Switch Digital and what were the deciding factors?

Hershey was hired to manage the SEO optimization of Harris Farm from ground zero to where it stands now. Her experience and expertise was key to getting this project up and running till it ended last 2018

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Basically Hershey did everything from 0 to where it is now. Key deliverable was to keep our customer happy and deliver the best services. Hershey didn't disappoint and customer feedback is always extremely happy.

How many people from the vendor's team worked with you, and what were their positions?

1

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We didn't do any specific KPI as Hershey worked directly for our customer and we measure her performance/ accomplishments through a monthly call with the customer

Describe their project management style, including communication tools and timelines.

Similar to what I mentioned earlier, we didn't do any specific KPI as Hershey worked directly for our customer and we measure her performance/ accomplishments through a monthly call with the customer

What did you find most impressive or unique about this company?

Their in-depth knowledge and customer service skills were very impressive.

Are there any areas for improvement or something they could have done differently?

None