Swaastik Solutions

BACKGROUND

Please describe your company and position.

I am the CEO of a handicraft exporting company.

Describe what your company does in a single sentence.

We are top 1% Exporters of handicrafts in India

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Swaastik Solutions to accomplish?

• ERP Development
• App Developmet

SOLUTION

How did you find Swaastik Solutions?

Online Search

Why did you select Swaastik Solutions over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Swaastik Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Key Deliverables

* Custom ERP tailored to our business workflows

* Inventory and warehouse management

* Production planning and tracking

* Sales, order, and customer management (Customised CRM)

* Purchase and vendor management

* Reporting dashboards and business analytics

* Role-based user access and security

* Data migration, user training, deployment, and post-launch support

Third Party Integrations - FedEX, DHL, Shopify, Etsy, Stripe, Razorpay, Social Media Platforms (For Customised CRM)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The ERP centralized our inentory, production, orders, and shipping into a single system, eliminating duplicate data entry, overloaded manual work and significantly improving operational visibility. Shopify, FedEx, Etsy and DHL integrations also reduced manual processing and streamlined order fullfilment.

The project gave us a single source of truth for inventory, production, sales and logistics. Our team now spends less time on manual coordination andhas much better visibility into day-to-day operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed professionally from start to finish. Deliverables were completed on time, communication was clear, and the team was quick to respond to feedback and evolving requirements. They quickly incorporated feedback, provided regular progress updates, and worked closely with us to ensure the ERP aligned with our business requirements from development through deployment. Overall, the entire implementation was smooth and well coordinated.

What was your primary form of communication with Swaastik Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Unlike many software vendors, they focused on solving operational challenges rather than simply delivering features. Their attention to detail, willingness to adapt the EPR to our processes, and long-term support made them feel like a technology partner rather than a development company.

Are there any areas for improvement or something Swaastik Solutions could have done differently?

Nothing major comes to mind. They were open to feedback, responsive to change requrests and worked collaboratively throughout the project.