Support Online Sp z o.o.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Grupa Insight, a full-stack digital agency and software house specializing in custom web development, e-commerce, AI systems and LLM integrations, UX/UI design, digital marketing, and SEO.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Support Online Sp z o.o. to accomplish for Grupa Insight?

We hired Support Online Sp z o.o. to conduct security audits and manage the infrastructure supporting our autonomous AI agents to improve security, reliability, and operational continuity.

SOLUTION

Can you describe the scope of work Support Online Sp z o.o. handled for your project?

Support Online Sp z o.o. conducted security audits of our systems and provided ongoing management of the infrastructure supporting our autonomous AI agents. The main deliverables included infrastructure and security assessments, identification of potential risks, remediation recommendations, system maintenance, monitoring, and technical support.

What is the team composition?

We worked with one teammate from Support Online Sp z o.o.

How did you come to work with Support Online Sp z O.O.?

We found Support Online Sp z o.o. through a referral. We chose them over other options because they had high ratings, their pricing fit our budget, they were a great culture fit, and they offered good value for the cost.

What is the status of this engagement?

We worked together in January-March 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Support Online Sp z o.o.'s work has resulted in a completed security assessment, a prioritized list of risks and remediation actions, and improved oversight of the infrastructure supporting our autonomous AI agents. The infrastructure is more stable and easier to monitor and maintain after the recommended improvements were implemented.Moreover, the improved visibility has allowed our team to identify infrastructure issues earlier, diagnose their causes more efficiently, and reduce the time spent on manual checks. It has also made coordination with Support Online Sp z o.o. faster when technical intervention is required.

How did Support Online Sp z o.o. perform from a project management standpoint?

Support Online Sp z o.o.'s project management is well-organized and transparent. They communicate clearly, provide regular updates, respond quickly to technical questions, and deliver the agreed work on schedule. We primarily communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

We're most impressed by Support Online Sp z o.o.'s combination of cybersecurity expertise and practical understanding of infrastructure supporting AI agents. Their recommendations are specific, actionable, and tailored to our environment rather than generic.

Are there any areas they could improve?

We haven't identified any significant areas for improvement.