Stenik

BACKGROUND

Please describe your company and position.

I am the General Manager of Clever Book Ltd.

Describe what your company does in a single sentence.

Cleverbook is a Bulgarian educational publishing house specializing in educational card sets, books, and learning games for children, parents, and teachers — sold online and through retail partners across Bulgaria.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stenik to accomplish?

• To improve the UI/UX design while preserving the brand identity.
• To implement modern eCommerce functionalities that meet the growing needs of the business and the expectations of its users.
• To ensure better performance, speed, and mobile responsiveness.

SOLUTION

How did you find Stenik?

• Online Search
• Other

Why did you select Stenik over others?

• Good value for cost
• Company values aligned

How many teammates from Stenik were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stenik handled the full migration of our e-commerce website to a new version of Magento, along with a complete redesign of the platform. The project covered the technical migration of our existing store, the design and implementation of a new user interface, and the overall setup and testing of the updated platform. The entire project was delivered within approximately two months.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Online users have a simple contact form with a quick and easy feedback form.

Following the migration and redesign, we experienced greater technical stability with significantly fewer issues compared to our previous setup. We also received positive feedback from our customers regarding the new design, which feels more modern and easier to navigate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Stenik demonstrated excellent project management throughout the engagement. They were fast, professional, and highly responsive to our feedback. Whenever we requested changes or adjustments, they acted promptly and delivered corrections without delay. Overall, the collaboration felt smooth and well-organized.

What was your primary form of communication with Stenik?

In-Person Meeting

What did you find most impressive or unique about this company?

What impressed us most is their business-first mindset. Their goal is not simply to build a website — it is to help you sell more. That perspective makes a real difference in how they approach the work and the solutions they propose.

Are there any areas for improvement or something Stenik could have done differently?

There is nothing specific we would flag as a major area for improvement. As with any project of this scale, there is always room to fine-tune communication and processes, but overall we were very pleased with the result.

BACKGROUND

Please describe your company and position.

I am the eCommerce Manager of PERFUMERIE DOUGLAS BULGARIA Ltd.

Describe what your company does in a single sentence.

We are selling beauty products (fragrances, skin care, make up & more).

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stenik to accomplish?

• Create our online store
• Develop our online store
• Maintain our online store
• Integrate our platform with other software products that we are using

SOLUTION

How did you find Stenik?

• Online Search
• Referral

Why did you select Stenik over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Stenik were assigned to this project?

6-10 Employees

What was your primary form of communication with Stenik?

In-Person Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

I am the eCommerce manager of DOUGLAS.BG, a reputable online beauty shop known for our brick and mortar stores and luxury products. For several years, we have had the privilege of partnering with Stenik, an IT development company of exceptional repute. The foundation of our collaboration rests on their ability to consistently drive successful innovations and upgrades, effectively bolstering our online platform's efficiency and customer-centricity.

A remarkable testament to their ability to provide seamless solutions was their successful implementation of a CRM system. This has not only allowed us to offer loyalty cards to our valuable customers but also has substantially enhanced our customer relationship management, driving improved customer satisfaction and loyalty. 

The synchronization of our platform with our ERP system was another milestone project executed by Stenik. This seamless integration ensures real-time product information updates, thereby improving operational efficiency and reducing inaccuracies, enhancing the overall shopping experience for our customers. One of the most notable achievements in our partnership was their role in optimizing our warehouse operations. 

Through the use of innovative hardware devices, they increased the capacity of processed orders, resulting in improved order fulfillment and expedited delivery times. This achievement stands as a testimony to their aptitude in delivering efficient, transformative solutions tailored to our specific needs. 

Additionally, the installation of outsource modules that Stenik spearheaded has significantly boosted our sales figures, underscoring their competence in leveraging technology to drive business growth. Their proficiency in identifying and implementing such growth-oriented solutions sets them apart in the IT development landscape. 

Speed and responsiveness have been noteworthy aspects of Stenik's service offering. They have consistently demonstrated their agility and customer-first approach by promptly addressing our requests and any system bugs that emerge. While we believe there is some room for improvement in their Q&A process, their willingness to evolve and their commitment to continuous improvement provides us with confidence that this aspect will be enhanced over time. 

In conclusion, our partnership with Stenik has been instrumental in improving our online platform, boosting our sales, and enhancing customer satisfaction. We are eager to continue our successful partnership and highly recommend them to businesses seeking competent and reliable IT solutions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our online store, previously just a facet of our business, has now become our largest outlet, consistently outperforming all of our physical stores. This remarkable shift is a testament to the dynamic and innovative capabilities of Stenik, who have significantly transformed and optimized our online platform. We are proud to report that our growth rate has eclipsed that of other regional Douglas online stores. 

Our accelerated expansion can largely be attributed to the highly effective technological solutions and strategies implemented by Stenik. Thanks to the exceptional flexibility and ingenuity of the developers at Stenik, our website boasts a wider range of functionalities compared to other Douglas web stores. 

Their tireless commitment to pushing boundaries and embracing new technological advances has significantly differentiated us within the online retail industry. A key metric that highlights our success is our substantial growth in customer base. We have experienced a remarkable 50% increase, which we attribute to the combined effect of our enhanced CRM system, the seamless ERP integration, and the innovative solutions that Stenik has brought to the table. In conclusion, the partnership with Stenik has not just been successful; it has been transformative. 

They have proven to be a crucial ally in our journey of growth and innovation, and we highly recommend their services to any business seeking a powerful push in their digital transformation journey.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This is their biggest advantage - they are supper cooperative and answer our calls even during the non business days + they always fit into the pre-negotiated deadline.

What did you find most impressive or unique about this company?

The personal approach and dedication to each and every single micro-project of ours.

Are there any areas for improvement or something {provider_name} could have done differently?

Yes, they can improve their Q&A as from time to time we need to check their work and ask for bug fixes.

BACKGROUND

Please describe your company and position.

I am the IT Manager of Lilly Drogerie

Describe what your company does in a single sentence.

Retail and online sales of cosmetic products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stenik to accomplish?

• Create Online shop and integration with our ERP and Loyalty software
• Create corporate site and integration with our Loyalty software

SOLUTION

How did you find Stenik?

• Online Search
• Referral

Why did you select Stenik over others?

• High ratings
• Close to my geographic location
• Company values aligned

How many teammates from Stenik were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were looking for a company that could make our website what we had hoped and dreamed it would be.Stenik knew precisely what we wanted and was able to provide it. Scope:

• Create a functioning website that customers enjoy shopping from
• full integration/automatization with our ERP system and Loyalty software.

They are continuing to develop our online shop to this day.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They delivered the website before the deadline, and we have to say we were actually very impressed after seeing the final results. Their team did a fantastic job with the online shop and our corporate site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

One of the things which we really liked about Stenik is that customer satisfaction is their top priority. They work relentlessly to provide top level quality. They were keeping us informed for each and every process and were constantly in touch with us.

What was your primary form of communication with Stenik?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the reasons why we went with Stenik was that they are very communication effective. Regular interactions, keeping and updating up with every step truly sets them apart.

Are there any areas for improvement or something Stenik could have done differently?

We think they did a fantastic job, the whole process has been extremely fast and efficient, and to this day they are continuing to develop our online shop.

BACKGROUND

Please describe your company and position.

 I am the Sales of an ecommerce company 

Describe what your company does in a single sentence.

online store

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stenik to accomplish?

• More profits
• More Satisfied customers

SOLUTION

How did you find Stenik?

Referral

Why did you select Stenik over others?

• High ratings
• Referred to me

How many teammates from Stenik were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

1. new functionality
2. Increase of orders
3. Decrease of returns

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. increase orders
2. more profits

Describe their project management. Did they deliver items on time? How did they respond to your needs?

1. Tasks on time indepeds on the prioririty and volume of the tasks
2. Their respond is close to the perfect.

What was your primary form of communication with Stenik?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

1. Stenik's professionalism was impressive.

Are there any areas for improvement or something Stenik could have done differently?

1. Our support. The should imrpove their support.

BACKGROUND

Introduce your business and what you do there.

I’m a manager at Bebolino Ltd., a distributor of baby products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Stenik?

We needed a good B2C and B2B website.

SOLUTION

What was the scope of their involvement?

Stenik handled the full website development process. The team initially clarified our needs and adapted to the specifics of the work. After that, they created two portals — one for retail customers and one for wholesale customers.

What is the team composition?

We worked with 2–5 teammates from Stenik.

How did you come to work with Stenik?

Someone referred Stenik to me.

How much have you invested with them?

We spent around $40,000.

What is the status of this engagement?

We worked with Stenik from August 2023–January 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We monitored the different stages of the project and the issues that arose. We saw increased sales, especially for the B2B part, and new clients.

How did Stenik perform from a project management standpoint?

Stenik met deadlines, fully understood our business needs, and had excellent communication. We communicated via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

We were impressed with our access to the team and their problem-solving skills. Stenik took full responsibility for the project before and after its implementation.

Are there any areas they could improve?

They could have done better with the marketing tools of the site, such as mailing and social networks.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing and web team manager of Hippoland AD, a retail company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Stenik?

We needed to create a strong web presence through a modern and fast website with different custom features.

SOLUTION

What was the scope of their involvement?

Stenik has migrated our website from Magento 1 to Magento 2 and designed the website. The team has built custom features, such as a “quantity by store” feature for different products, added new delivery methods, and created a “stores” page where we can visualize our stores on a map. We’ve built a JavaScript add-on to improve mobile navigation.

What is the team composition?

We don’t know how many teammates from Stenik are assigned to our project.

How did you come to work with Stenik?

We’ve been working with them for quite some time. When I got into Hippoland, we were already working with Stenik. I’m not sure how Hippoland found Stenik the first time we started working with them. We chose them because they were close to my geographic location and experts in Magento.

What is the status of this engagement?

We started working with them in June 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Stenik has delivered a better design and smoother checkout and internal delivery preparation.

How did Stenik perform from a project management standpoint?

Stenik has delivered on time. We communicate via email and messaging apps.

What did you find most impressive about them?

Stenik’s ability to discuss matters over the phone and receive preferential attention is impressive.

Are there any areas they could improve?

Some tasks could be done faster.

BACKGROUND

Please describe your company and position.

I am the Sales and Marketing Manager of Pirin Hill Socks

Describe what your company does in a single sentence.

Sales of socks online and offline

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stenik to accomplish?

• Migrate our website from the SaaS that we were using to a Magento website
• Develope different country versions for our markets
• Implement additional modules based on our specific needs

SOLUTION

How did you find Stenik?

• Referral
• Other

Why did you select Stenik over others?

• Company values aligned
• Other

How many teammates from Stenik were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creation of e-commerce website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website works fine, there is quick reaction from Stenik in case of issues

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Team addressed the deadlines and quickly addresses any issue or new inquiries

What was your primary form of communication with Stenik?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The owners are heavily involved, the project managers have great technical and communicational qualities, the company is always looking to improve by implementing new practices

Are there any areas for improvement or something Stenik could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Manager of S & D Commercial Ltd.

Describe what your company does in a single sentence.

Distributes alcohol to shops,restorants,bars,clubs in Sofia. Also has a B2C channel which sales online.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stenik to accomplish?

• Migration of online store S & D Commercial from WooCommerce to Magento
• Creating a B2B platform
• Linking ERP system with Website

SOLUTION

How did you find Stenik?

Online Search

Why did you select Stenik over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Stenik were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Had to create a new modern website. After that we had to link it to our ERP system. Finaly we did a B2B Platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We managed to increase our revenue more than 5x thanks to the new website. We also made our work a lot more easier compared to before.It also helped our offline business because our business clients started using our website a lot more. We gained a lot more clients as well. We are happy with the results and happy that Stenik is our parthner. Thanks to them we are now opened to the world far more than before.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was amazing. They worked hard and explained everything in details for us to understand.They were also very kind and managed to do their tasks in time. Svetlio was our main project manager and we can say that he did an amazing job and we are impressed with his skills. Communication, knowledge, dedication. That's how i would describe him. Also Stani our support was also very friendly and helped us a lot. Good job!

What was your primary form of communication with Stenik?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The people that work there for sure. Thats what helped us choose which company we wanted (the price as well of course). The people there know what they are doing. They are smart and helpful. Will do the job for sure. I am happy with the choice i made a few years ago. And today I would make the same one if I was asked.

Are there any areas for improvement or something Stenik could have done differently?

Not that i can thing of. They didn't show any weaknesses. As any organisation for sure they know their own mistakes and what they need to improve but we the clients didn't see anything which made us feel unsure about our job together.

BACKGROUND

Please describe your company and position.

I am the Manager of Bultech EOOD

Describe what your company does in a single sentence.

Trading with industrial goods (bearings, belts, seals, tools, fixing elements, etc.)

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stenik to accomplish?

• Online store development
• Online store with second language
• Synchronisation with ERP

SOLUTION

How did you find Stenik?

Referral

Why did you select Stenik over others?

• High ratings
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for the project involves a thorough two-way communication process ensuring that all important topics are discussed. We provided crucial information regarding our priorities and requirements for the project, which Stenik has acknowledged. For us was very important to have search option by dimensions with tolerance, Navigation with photos and stable ERP synchronisation. 

That was discussed, specified together and now is implemented and work as we expected. Now when the project is fast finalized for us is very important to have options for future development of new thing in the store and Stenik can offer it.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have more customers than before and our company is more awareness. It is B2B project and many of our B2B customers use it.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always respond quickly to our requests. There was some delays, but our project has many specification and this delay was not critical for us.

What was your primary form of communication with Stenik?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They can offer technical support and future development of their products. And for us was very important, that they have strong cooperation with our ERP supplier.

Are there any areas for improvement or something Stenik could have done differently?

For us everything was fine.

BACKGROUND

Please describe your company and position.

I am the CEO of Wear You Ltd.

Describe what your company does in a single sentence.

Family business - wholesaler and e-shop, dealing kids licensed products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stenik to accomplish?

• ERP interftation
• CRM intergration
• marketplaces integrations

SOLUTION

How did you find Stenik?

Referral

Why did you select Stenik over others?

• Good value for cost
• Referred to me

How many teammates from Stenik were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Migration from Joomla to Magento II e-commerce platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Stable functionality working on high pressure.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Аlways on time. Exact response to our needs.

What was your primary form of communication with Stenik?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are pioneers in the e-commerce business, implementing new models and new functionalities.

Are there any areas for improvement or something Stenik could have done differently?

No