Stenik

BACKGROUND

Please describe your company and position.

I am the eCommerce Manager of PERFUMERIE DOUGLAS BULGARIA Ltd.

Describe what your company does in a single sentence.

We are selling beauty products (fragrances, skin care, make up & more).

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stenik to accomplish?

• Create our online store
• Develop our online store
• Maintain our online store
• Integrate our platform with other software products that we are using

SOLUTION

How did you find Stenik?

• Online Search
• Referral

Why did you select Stenik over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Stenik were assigned to this project?

6-10 Employees

What was your primary form of communication with Stenik?

In-Person Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

I am the eCommerce manager of DOUGLAS.BG, a reputable online beauty shop known for our brick and mortar stores and luxury products. For several years, we have had the privilege of partnering with Stenik, an IT development company of exceptional repute. The foundation of our collaboration rests on their ability to consistently drive successful innovations and upgrades, effectively bolstering our online platform's efficiency and customer-centricity.

A remarkable testament to their ability to provide seamless solutions was their successful implementation of a CRM system. This has not only allowed us to offer loyalty cards to our valuable customers but also has substantially enhanced our customer relationship management, driving improved customer satisfaction and loyalty. 

The synchronization of our platform with our ERP system was another milestone project executed by Stenik. This seamless integration ensures real-time product information updates, thereby improving operational efficiency and reducing inaccuracies, enhancing the overall shopping experience for our customers. One of the most notable achievements in our partnership was their role in optimizing our warehouse operations. 

Through the use of innovative hardware devices, they increased the capacity of processed orders, resulting in improved order fulfillment and expedited delivery times. This achievement stands as a testimony to their aptitude in delivering efficient, transformative solutions tailored to our specific needs. 

Additionally, the installation of outsource modules that Stenik spearheaded has significantly boosted our sales figures, underscoring their competence in leveraging technology to drive business growth. Their proficiency in identifying and implementing such growth-oriented solutions sets them apart in the IT development landscape. 

Speed and responsiveness have been noteworthy aspects of Stenik's service offering. They have consistently demonstrated their agility and customer-first approach by promptly addressing our requests and any system bugs that emerge. While we believe there is some room for improvement in their Q&A process, their willingness to evolve and their commitment to continuous improvement provides us with confidence that this aspect will be enhanced over time. 

In conclusion, our partnership with Stenik has been instrumental in improving our online platform, boosting our sales, and enhancing customer satisfaction. We are eager to continue our successful partnership and highly recommend them to businesses seeking competent and reliable IT solutions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our online store, previously just a facet of our business, has now become our largest outlet, consistently outperforming all of our physical stores. This remarkable shift is a testament to the dynamic and innovative capabilities of Stenik, who have significantly transformed and optimized our online platform. We are proud to report that our growth rate has eclipsed that of other regional Douglas online stores. 

Our accelerated expansion can largely be attributed to the highly effective technological solutions and strategies implemented by Stenik. Thanks to the exceptional flexibility and ingenuity of the developers at Stenik, our website boasts a wider range of functionalities compared to other Douglas web stores. 

Their tireless commitment to pushing boundaries and embracing new technological advances has significantly differentiated us within the online retail industry. A key metric that highlights our success is our substantial growth in customer base. We have experienced a remarkable 50% increase, which we attribute to the combined effect of our enhanced CRM system, the seamless ERP integration, and the innovative solutions that Stenik has brought to the table. In conclusion, the partnership with Stenik has not just been successful; it has been transformative. 

They have proven to be a crucial ally in our journey of growth and innovation, and we highly recommend their services to any business seeking a powerful push in their digital transformation journey.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This is their biggest advantage - they are supper cooperative and answer our calls even during the non business days + they always fit into the pre-negotiated deadline.

What did you find most impressive or unique about this company?

The personal approach and dedication to each and every single micro-project of ours.

Are there any areas for improvement or something {provider_name} could have done differently?

Yes, they can improve their Q&A as from time to time we need to check their work and ask for bug fixes.

BACKGROUND

Please describe your company and position.

I am the IT Manager of Lilly Drogerie

Describe what your company does in a single sentence.

Retail and online sales of cosmetic products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stenik to accomplish?

• Create Online shop and integration with our ERP and Loyalty software
• Create corporate site and integration with our Loyalty software

SOLUTION

How did you find Stenik?

• Online Search
• Referral

Why did you select Stenik over others?

• High ratings
• Close to my geographic location
• Company values aligned

How many teammates from Stenik were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were looking for a company that could make our website what we had hoped and dreamed it would be.Stenik knew precisely what we wanted and was able to provide it. Scope:

• Create a functioning website that customers enjoy shopping from
• full integration/automatization with our ERP system and Loyalty software.

They are continuing to develop our online shop to this day.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They delivered the website before the deadline, and we have to say we were actually very impressed after seeing the final results. Their team did a fantastic job with the online shop and our corporate site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

One of the things which we really liked about Stenik is that customer satisfaction is their top priority. They work relentlessly to provide top level quality. They were keeping us informed for each and every process and were constantly in touch with us.

What was your primary form of communication with Stenik?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the reasons why we went with Stenik was that they are very communication effective. Regular interactions, keeping and updating up with every step truly sets them apart.

Are there any areas for improvement or something Stenik could have done differently?

We think they did a fantastic job, the whole process has been extremely fast and efficient, and to this day they are continuing to develop our online shop.

BACKGROUND

Please describe your company and position.

I am the Manager of S & D Commercial Ltd.

Describe what your company does in a single sentence.

Distributes alcohol to shops,restorants,bars,clubs in Sofia. Also has a B2C channel which sales online.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stenik to accomplish?

• Migration of online store S & D Commercial from WooCommerce to Magento
• Creating a B2B platform
• Linking ERP system with Website

SOLUTION

How did you find Stenik?

Online Search

Why did you select Stenik over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Stenik were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Had to create a new modern website. After that we had to link it to our ERP system. Finaly we did a B2B Platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We managed to increase our revenue more than 5x thanks to the new website. We also made our work a lot more easier compared to before.It also helped our offline business because our business clients started using our website a lot more. We gained a lot more clients as well. We are happy with the results and happy that Stenik is our parthner. Thanks to them we are now opened to the world far more than before.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was amazing. They worked hard and explained everything in details for us to understand.They were also very kind and managed to do their tasks in time. Svetlio was our main project manager and we can say that he did an amazing job and we are impressed with his skills. Communication, knowledge, dedication. That's how i would describe him. Also Stani our support was also very friendly and helped us a lot. Good job!

What was your primary form of communication with Stenik?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The people that work there for sure. Thats what helped us choose which company we wanted (the price as well of course). The people there know what they are doing. They are smart and helpful. Will do the job for sure. I am happy with the choice i made a few years ago. And today I would make the same one if I was asked.

Are there any areas for improvement or something Stenik could have done differently?

Not that i can thing of. They didn't show any weaknesses. As any organisation for sure they know their own mistakes and what they need to improve but we the clients didn't see anything which made us feel unsure about our job together.

BACKGROUND

Please describe your company and position.

I am the Manager of Bultech EOOD

Describe what your company does in a single sentence.

Trading with industrial goods (bearings, belts, seals, tools, fixing elements, etc.)

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stenik to accomplish?

• Online store development
• Online store with second language
• Synchronisation with ERP

SOLUTION

How did you find Stenik?

Referral

Why did you select Stenik over others?

• High ratings
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for the project involves a thorough two-way communication process ensuring that all important topics are discussed. We provided crucial information regarding our priorities and requirements for the project, which Stenik has acknowledged. For us was very important to have search option by dimensions with tolerance, Navigation with photos and stable ERP synchronisation. 

That was discussed, specified together and now is implemented and work as we expected. Now when the project is fast finalized for us is very important to have options for future development of new thing in the store and Stenik can offer it.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have more customers than before and our company is more awareness. It is B2B project and many of our B2B customers use it.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always respond quickly to our requests. There was some delays, but our project has many specification and this delay was not critical for us.

What was your primary form of communication with Stenik?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They can offer technical support and future development of their products. And for us was very important, that they have strong cooperation with our ERP supplier.

Are there any areas for improvement or something Stenik could have done differently?

For us everything was fine.

BACKGROUND

Please describe your company and position.

I am the CEO of Wear You Ltd.

Describe what your company does in a single sentence.

Family business - wholesaler and e-shop, dealing kids licensed products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stenik to accomplish?

• ERP interftation
• CRM intergration
• marketplaces integrations

SOLUTION

How did you find Stenik?

Referral

Why did you select Stenik over others?

• Good value for cost
• Referred to me

How many teammates from Stenik were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Migration from Joomla to Magento II e-commerce platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Stable functionality working on high pressure.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Аlways on time. Exact response to our needs.

What was your primary form of communication with Stenik?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are pioneers in the e-commerce business, implementing new models and new functionalities.

Are there any areas for improvement or something Stenik could have done differently?

No