Steadfast Solutions

BACKGROUND

Please describe your company and position.

I am an employee of SEO

Describe what your company does in a single sentence.

Steadfast Solutions improved the client's system uptime, issue resolution.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Steadfast Solutions to accomplish?

• We hired steadfast solution reliability of our IT infrastracture and support long term business community.

SOLUTION

How did you find Steadfast Solutions?

Clutch Site

Why did you select Steadfast Solutions over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Steadfast Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Steadfast IT Services and cybersecurity support for a banking company. The team monitored the client's infrastructure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This really freed us up to focus on scaling our users. We were able to increase our users by 40%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with Steadfast Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We thought it was great that Steadfast only charged us for what we used.

Are there any areas for improvement or something Steadfast Solutions could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Chief Information Officer of Genesis Bank

Describe what your company does in a single sentence.

Community Banking Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Steadfast Solutions to accomplish?

We hired Steadfast Solutions to improve the reliability of our IT infrastructure, strengthen cybersecurity protections, and provide ongoing managed IT support to help minimize operational disruptions and support long-term business continuity.

SOLUTION

How did you find Steadfast Solutions?

• Online Search
• Clutch Site

Why did you select Steadfast Solutions over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Steadfast Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Steadfast Solutions provided managed IT services and cybersecurity support for our business operations. Their work included infrastructure monitoring, system maintenance, cloud support, cybersecurity improvements, and proactive technical support across our internal systems and network environment. 
The team also assisted with troubleshooting, software updates, backup management, security monitoring, and improving overall operational reliability. In addition, they provided strategic IT guidance to help optimize infrastructure performance and support future scalability requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the engagement, we experienced improved system uptime, faster issue resolution, and reduced disruptions across day-to-day operations. We also noticed improvements in system performance and stronger visibility into infrastructure health and security management. The proactive support approach helped minimize recurring technical issues and improved overall operational efficiency for our internal teams

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Steadfast Solutions demonstrated organized and dependable project management throughout the engagement. Support requests and deliverables were handled promptly, communication remained clear, and the team was responsive whenever urgent issues or operational concerns arose. They maintained a proactive workflow, regularly followed up on outstanding items, and ensured ongoing visibility into support activities and system performance.

What was your primary form of communication with Steadfast Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their proactive mindset and commitment to long-term operational stability. They took a preventative approach to managing our IT environment rather than simply reacting when issues occurred, which made a noticeable difference in reliability and day-to-day efficiency.

Are there any areas for improvement or something Steadfast Solutions could have done differently?

Overall, the collaboration was very positive. More detailed reporting around infrastructure metrics and long-term performance trends could provide additional operational insight, but the overall quality of service and support was excellent throughout the project.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of a wealth management firm.

Describe what your company does in a single sentence.

Our goal is to partner with clients and develop lifelong relationships by providing expert guidance and clarity to help achieve financial goals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Steadfast Solutions to accomplish?

• To secure our fintech platform and handle all our IT operations. This way our small team could focus on getting users.

SOLUTION

How did you find Steadfast Solutions?

Online Search

Why did you select Steadfast Solutions over others?

Pricing fit our budget

How many teammates from Steadfast Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Steadfast did a lot of things for us. They monitored our cybersecurity. Responded to threats. They managed our network and servers. They also updated our software and hardware. They even helped us work with companies and fixed problems 24 hours a day 7 days a week. The main things they delivered were setting up our cloud securely scanning for vulnerabilities and making sure our apps connected smoothly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Zero security breaches, 99.9% uptime and our issues get fixed in under 12 hours, on average. This really freed us up to focus on scaling our users. We were able to increase our users by 40%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Steadfast Solutions managed the project perfectly. They always delivered on time. They responded quickly to our messages on Slack and email. They prioritized our need related to our fintech business.

What was your primary form of communication with Steadfast Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We thought it was great that Steadfast only charged us for what we used. We did not have to pay fro things we did not need. They've provided top-level security at prices affordable for a startup like ours.

Are there any areas for improvement or something Steadfast Solutions could have done differently?

It would have been great if Steadfast had a hotline, for emergency cybersecurity issues. This would have allowed them to respond faster.