Spinney

BACKGROUND

Please describe your company and position.

I am the PO of Restaurant Advisors

Describe what your company does in a single sentence.

Aid HORECA

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spinney to accomplish?

• Design
• Development
• Support

SOLUTION

How did you find Spinney?

f2f meeting

Why did you select Spinney over others?

Close to my geographic location

How many teammates from Spinney were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Spinney turned our app idea into reality, streamlining restaurant management and acing the design. They've been hands-on, smoothing out any issues post-launch. Their work significantly eased what could've been a tech hassle, benefiting us and our users greatly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to a noticeable increase in operational efficiency, reducing time spent on inventory and menu management by 40%. Customer satisfaction scores rose by 25%, attributed to the app’s streamlined user experience and improved service quality. Lastly, the app’s analytics features enabled a 30% reduction in food waste, significantly boosting profit margins.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Spinney's project management was top-notch, delivering milestones right on schedule and adapting swiftly to our feedback. Their communication was clear and proactive, ensuring we were always in the loop and our needs were promptly met. This responsiveness and attention to detail greatly contributed to the project's smooth execution and success.

What was your primary form of communication with Spinney?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Spinney was their ability to blend innovative solutions with a deep understanding of our business's unique needs. Their approach isn't just about tech; it's about crafting a tailor-made tool and enhancing our operations in ways we hadn't imagined. This level of customization and insight, combined with their genuine commitment to our project's success, was both impressive and unique.

Are there any areas for improvement or something Spinney could have done differently?

Everything with Spinney was excellent, but a small area for improvement would be increasing the scope of their initial testing to ensure an even smoother rollout.