SPCTEK

BACKGROUND

Please describe your company and position.

I am the Manager of SmartKeel

Describe what your company does in a single sentence.

eCommerce Store Development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SPCTEK to accomplish?

• Boost Sales

SOLUTION

How did you find SPCTEK?

Online Search

Why did you select SPCTEK over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost

What was the size of SPCTEK’s team?

6-10 Employees

What was your primary form of communication with SPCTEK?

Virtual Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

1.Listing creation and optimization

• Up-to-date copy (titles, bullet points, and product description) written for both human readers AND Amazon’s algorithm
• Creation and editing of graphics into high res. infographic and lifestyle images to convey features & benefits
• Multiple images to be A/B tested to optimize for sales and conversion rates
• Creation of A+ Brand Content
• Listing new or existing products via regularly tested keyword research
• Ongoing optimization of keywords based on the changes in Amazon’s algorithm and PPC campaigns
• Monitoring conversion rates and making changes to the copy to increase the conversion rate

2. PPC Ads Campaign Unique undiscovered keyword identifiers using Seller Interactive’s proprietary software In-depth competitor analysis to determine missing keywords and allow for quick predatory targeting to immediately steal sales from competitors Custom strategies for brand protection & increased brand presence

3. Account health Seller central, opening cases, delisted products, maximizing amazon support and response, suspended accounts/products Resolving listing suppressions due to pesticide or hazmat restrictions Unlocking product categories

Assisting in reconciling statements and missing payments Investigating FBA inventory-related issues like lost goods, labeling, storage limits, FBA fees Minimize order defect rate, maintain high customer service response time, and overall Amazon policy compliance Automated inventory management system with prescribed restock thresholds, lead time, and inventory storage cost considerations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Traffic
• Increased conversion

Describe their project management. Did they deliver items on time? How did they respond to your needs?

One of the most important aspects of their project management is the ability to deliver the project on time. This involves creating a realistic project schedule, tracking progress regularly, identifying potential roadblocks or delays, and making necessary adjustments to ensure that the project stays on track.

What did you find most impressive or unique about this company?

Another critical aspect of their project management is responsiveness to customer needs. This involves actively listening to customer feedback, addressing concerns promptly, and communicating effectively to ensure that the project meets the customer's expectations.

Are there any areas for improvement or something SPCTEK could have done differently?

Their Operations office and work force is from Asia

BACKGROUND

Please describe your company and your position there.

I am manager here and manage all ecommerce platforms.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SPCTEK?

Amazon Account Reinstatement.

SOLUTION

How did you select this firm and what were the deciding factors?

We found SPCTEK on Amazon Service Provider Network which gives us confidence

Describe the project in detail and walk through their service package.

We just asked SPCTEK to reinstate our Amazon account where they created a complete Plan of Action (POA) and worked on it

How many resources from the vendor's team worked with you, and what were their positions?

Two team members worked with us. One was Account Manager and another was Amazon account speacilist

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Due to listings policy violations, Amazon suspended my account, and I tried a lot by myself to reinstate it but couldn't manage to satisfy amazon. When I was googling, I found SPCTEK reviews regarding successful account reinstatements and tried out their services. They by themselves created POA and successfully got my account reinstated. Highly recommend them for such services.

How effective was the workflow between your team and theirs?

It was amazing. SPCTEK team members are very responsive and helpful throughout process.

What did you find most impressive or unique about this company?

SPCTEK had a great team of professionals who could solve problems in a great manner.

Are there any areas for improvement or something they could have done differently?

I did not find any. I had a great experience