Software Consulting Services, LLC Packages
Flowood, MS
View Full ProfileManaged IT Services from SCS: Your Partner in Tech
SCS Managed IT Services provide reliable, proactive tech support tailored to your business. From antivirus protection and system monitoring to network management and expert helpdesk support, our tiered plans scale with your needs—keeping your devices secure, your team productive, and your business running smoothly.
| Features |
Small $25 /moGreat for small teams who just need the essentials |
Medium $50 /moPerfect for growing businesses needing extra care |
Large $65 /moOur most complete plan for teams who want it all |
|---|---|---|---|
|
Real-Time Antivirus & Malware Defense |
|||
|
Endpoint Detection & Response (EDR) |
|||
|
Remote Management (RMM) |
|||
|
Operating System Patching |
Quarterly |
Monthly |
Monthly |
|
Critical/0-Day OS Patching |
|||
|
Onboarding New Systems and New Users in Active Directory |
|||
|
Monthly Virtual Meetings |
|||
|
Tablet Support |
– |
||
|
Quarterly Event Log Review |
– |
||
|
Quarterly Driver & Firmware Updates |
– |
||
|
Error Checks & Prevention |
– |
||
|
Voicemail & Desk Phone Help |
– |
– |
|
|
Tier 1 Remote HelpDesk Support |
|||
|
Tier 2 Escalation (Premium only) |
– |
– |
|
|
VIP Hourly Rate (Premium only) |
– |
– |
|
|
Monthly Device Health Check (Network, Firewalls, Switches, Routers, Ap's) |
|||
|
Critical/0-Day Patching - 3rd Party Required (Network, Firewalls, Switches, Routers, Ap's) |
|||
|
Firmware Patching & Updates (as needed) (Network, Firewalls, Switches, Routers, Ap's) |
Biannually |
Quarterly |
Monthly |
|
Remote ISP Outage Troubleshooting & Resolution - Act as Liaison (Network, Firewalls, Switches, Routers, Ap's) |
– |
||
|
Remote Network Equipment Troubleshooting (Network, Firewalls, Switches, Routers, Ap's) |
– |
||
|
Maintain Network Documentation & Diagrams (Network, Firewalls, Switches, Routers, Ap's) |
– |
– |
|
|
Act as Liaison for Phone and Internet Carrier (NON OUTAGE) (Network, Firewalls, Switches, Routers, Ap's) |
– |
– |
|
|
Helpdesk Tier 1 Support (Network, Firewalls, Switches, Routers, Ap's) |
– |
||
|
Helpdesk Tier 2 Support Escalation (Network, Firewalls, Switches, Routers, Ap's) |
– |
– |
|
|
VIP Hourly Rate |
– |
– |
|
|
M365 Office tools assistance |
|||
|
Computer Hardware Troubleshooting |
|||
|
Operating System Troubleshooting |
|||
|
Basic Printer Troubleshooting |
|||
|
Multi Factor Authentication Support |
|||
|
Advanced M365 Troubleshooting |
– |
– |
|
|
Advanced VPN Setup/Troubleshooting |
– |
– |
|
|
Managed backups Support |
– |
– |
|
|
Managed Security Applications Support |
– |
– |
|
Small $25 /moGreat for small teams who just need the essentials |
|
|---|---|
|
Real-Time Antivirus & Malware Defense |
|
|
Endpoint Detection & Response (EDR) |
|
|
Remote Management (RMM) |
|
|
Operating System Patching |
Quarterly |
|
Critical/0-Day OS Patching |
|
|
Onboarding New Systems and New Users in Active Directory |
|
|
Monthly Virtual Meetings |
|
|
Tablet Support |
– |
|
Quarterly Event Log Review |
– |
|
Quarterly Driver & Firmware Updates |
– |
|
Error Checks & Prevention |
– |
|
Voicemail & Desk Phone Help |
– |
|
Tier 1 Remote HelpDesk Support |
|
|
Tier 2 Escalation (Premium only) |
– |
|
VIP Hourly Rate (Premium only) |
– |
|
Monthly Device Health Check (Network, Firewalls, Switches, Routers, Ap's) |
|
|
Critical/0-Day Patching - 3rd Party Required (Network, Firewalls, Switches, Routers, Ap's) |
|
|
Firmware Patching & Updates (as needed) (Network, Firewalls, Switches, Routers, Ap's) |
Biannually |
|
Remote ISP Outage Troubleshooting & Resolution - Act as Liaison (Network, Firewalls, Switches, Routers, Ap's) |
– |
|
Remote Network Equipment Troubleshooting (Network, Firewalls, Switches, Routers, Ap's) |
– |
|
Maintain Network Documentation & Diagrams (Network, Firewalls, Switches, Routers, Ap's) |
– |
|
Act as Liaison for Phone and Internet Carrier (NON OUTAGE) (Network, Firewalls, Switches, Routers, Ap's) |
– |
|
Helpdesk Tier 1 Support (Network, Firewalls, Switches, Routers, Ap's) |
– |
|
Helpdesk Tier 2 Support Escalation (Network, Firewalls, Switches, Routers, Ap's) |
– |
|
VIP Hourly Rate |
– |
|
M365 Office tools assistance |
|
|
Computer Hardware Troubleshooting |
|
|
Operating System Troubleshooting |
|
|
Basic Printer Troubleshooting |
|
|
Multi Factor Authentication Support |
|
|
Advanced M365 Troubleshooting |
– |
|
Advanced VPN Setup/Troubleshooting |
– |
|
Managed backups Support |
– |
|
Managed Security Applications Support |
– |
|
Medium $50 /moPerfect for growing businesses needing extra care |
|
|---|---|
|
Real-Time Antivirus & Malware Defense |
|
|
Endpoint Detection & Response (EDR) |
|
|
Remote Management (RMM) |
|
|
Operating System Patching |
Monthly |
|
Critical/0-Day OS Patching |
|
|
Onboarding New Systems and New Users in Active Directory |
|
|
Monthly Virtual Meetings |
|
|
Tablet Support |
|
|
Quarterly Event Log Review |
|
|
Quarterly Driver & Firmware Updates |
|
|
Error Checks & Prevention |
|
|
Voicemail & Desk Phone Help |
– |
|
Tier 1 Remote HelpDesk Support |
|
|
Tier 2 Escalation (Premium only) |
– |
|
VIP Hourly Rate (Premium only) |
– |
|
Monthly Device Health Check (Network, Firewalls, Switches, Routers, Ap's) |
|
|
Critical/0-Day Patching - 3rd Party Required (Network, Firewalls, Switches, Routers, Ap's) |
|
|
Firmware Patching & Updates (as needed) (Network, Firewalls, Switches, Routers, Ap's) |
Quarterly |
|
Remote ISP Outage Troubleshooting & Resolution - Act as Liaison (Network, Firewalls, Switches, Routers, Ap's) |
|
|
Remote Network Equipment Troubleshooting (Network, Firewalls, Switches, Routers, Ap's) |
|
|
Maintain Network Documentation & Diagrams (Network, Firewalls, Switches, Routers, Ap's) |
– |
|
Act as Liaison for Phone and Internet Carrier (NON OUTAGE) (Network, Firewalls, Switches, Routers, Ap's) |
– |
|
Helpdesk Tier 1 Support (Network, Firewalls, Switches, Routers, Ap's) |
|
|
Helpdesk Tier 2 Support Escalation (Network, Firewalls, Switches, Routers, Ap's) |
– |
|
VIP Hourly Rate |
– |
|
M365 Office tools assistance |
|
|
Computer Hardware Troubleshooting |
|
|
Operating System Troubleshooting |
|
|
Basic Printer Troubleshooting |
|
|
Multi Factor Authentication Support |
|
|
Advanced M365 Troubleshooting |
– |
|
Advanced VPN Setup/Troubleshooting |
– |
|
Managed backups Support |
– |
|
Managed Security Applications Support |
– |
|
Large $65 /moOur most complete plan for teams who want it all |
|
|---|---|
|
Real-Time Antivirus & Malware Defense |
|
|
Endpoint Detection & Response (EDR) |
|
|
Remote Management (RMM) |
|
|
Operating System Patching |
Monthly |
|
Critical/0-Day OS Patching |
|
|
Onboarding New Systems and New Users in Active Directory |
|
|
Monthly Virtual Meetings |
|
|
Tablet Support |
|
|
Quarterly Event Log Review |
|
|
Quarterly Driver & Firmware Updates |
|
|
Error Checks & Prevention |
|
|
Voicemail & Desk Phone Help |
|
|
Tier 1 Remote HelpDesk Support |
|
|
Tier 2 Escalation (Premium only) |
|
|
VIP Hourly Rate (Premium only) |
|
|
Monthly Device Health Check (Network, Firewalls, Switches, Routers, Ap's) |
|
|
Critical/0-Day Patching - 3rd Party Required (Network, Firewalls, Switches, Routers, Ap's) |
|
|
Firmware Patching & Updates (as needed) (Network, Firewalls, Switches, Routers, Ap's) |
Monthly |
|
Remote ISP Outage Troubleshooting & Resolution - Act as Liaison (Network, Firewalls, Switches, Routers, Ap's) |
|
|
Remote Network Equipment Troubleshooting (Network, Firewalls, Switches, Routers, Ap's) |
|
|
Maintain Network Documentation & Diagrams (Network, Firewalls, Switches, Routers, Ap's) |
|
|
Act as Liaison for Phone and Internet Carrier (NON OUTAGE) (Network, Firewalls, Switches, Routers, Ap's) |
|
|
Helpdesk Tier 1 Support (Network, Firewalls, Switches, Routers, Ap's) |
|
|
Helpdesk Tier 2 Support Escalation (Network, Firewalls, Switches, Routers, Ap's) |
|
|
VIP Hourly Rate |
|
|
M365 Office tools assistance |
|
|
Computer Hardware Troubleshooting |
|
|
Operating System Troubleshooting |
|
|
Basic Printer Troubleshooting |
|
|
Multi Factor Authentication Support |
|
|
Advanced M365 Troubleshooting |
|
|
Advanced VPN Setup/Troubleshooting |
|
|
Managed backups Support |
|
|
Managed Security Applications Support |
Examples
