Soflex

BACKGROUND

Please describe your company and position.

I am the executive of Furniture Direction

Describe what your company does in a single sentence.

We're a small online retailer of furniture and appliances

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soflex to accomplish?

• Create a web-site to fulfil online orders

SOLUTION

How did you find Soflex?

• Online Search
• Referral

Why did you select Soflex over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Soflex were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We required a brand-new e-commerce website from scratch. Soflex demonstrated remarkable professionalism and expertise throughout the entire process. They began by thoroughly understanding our business needs and objectives. The development team did a remarkable job in bringing the existing design to life. They ensured seamless functionality for product listing, search, and filtering, as well as a secure and user-friendly checkout process. 

The website is built on a robust and scalable platform, providing a seamless shopping experience for our customers. The website went through rigorous testing phases to ensure it was bug-free and performed flawlessly. Their QA team deserves special mention for their meticulous approach to quality assurance. 

Key Deliverables: 

1. Create a fully functional e-commerce website with a strong user experience 
2. Add payment gateways and data security
3. Integrate convenient content management system for streamlined product updates
4. Conduct a QA research and make sure that the website is free from defects, ensuring seamless cross-device functionality

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. They created our website fast, following all our business requirements 
2. Our e-commerce store hits all the benchmarks: starting from perfomance and ending with SEO-optimisation 
3. We got a positive feedback from our customers about website usability 
4. Content updating works flawless, and it took just a few minutes to create or update our listings 
5. We don't meet any technical issues, as a website was made perfectly from the beginning

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Soflex demonstrated a commendable approach to project management throughout the development of our e-commerce website. Their professionalism, responsiveness, and commitment to timelines were crucial factors in the project's success. Soflex team has shown a strong commitment to project timelines. 

They delivered milestones and project phases as agreed upon during the initial project planning. Their management team maintained open and clear lines of communication throughout the project. They regularly provided updates on the project's status, ensuring that we were well-informed about the progress. 

Additionally, they promptly addressed any questions or concerns that arose during the development process. In the face of unexpected challenges or changes in project requirements, Soflex demonstrated flexibility and adaptability. They were able to adjust project priorities as needed and suggest viable solutions to address unforeseen issues. 

We used Jira and Slack during the project, so we could monitor the progress of the project at all stages and got transparency into project status, tasks completed, and upcoming milestones.

What was your primary form of communication with Soflex?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their technical excellence, attention to detail, and customer-centric approach, and ongoing support. Their team was very friendly, and it was a pleasure to have them as our partners.

Are there any areas for improvement or something Soflex could have done differently?

They were helpful through all the project stages, and I don't think they need to change anything in their processes.

BACKGROUND

Please describe your company and position.

I am the CEO of an online furniture store.

Describe what your company does in a single sentence.

We are a home and garden online store, providing our customers with high-quality furniture

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soflex to accomplish?

• Create a headless online store from scratch
• Website should work fast and without any glitches
• Website should have been released in a strict deadline

SOLUTION

How did you find Soflex?

• Online Search
• Referral

Why did you select Soflex over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Soflex were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We provided Soflex with the next scope: 

• Develop an e-commerce website for our store from scratch (backend+frontend)
• Website should work on headless technology
• To implement sales CRM
• To implement google analytics for metric tracking

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was released on time and with high quality. The store matches all the requirements we asked from the team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They never overpromised. They communicated transparently, so we knew when everything would be released. They always gave us best/worse scenario estimation, and it was quite easy to track the progress. Soflex team was very friendly and available for chat or call if any questions occured.

What was your primary form of communication with Soflex?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

As I said, the guys were very friendly. Tudor, the developer, and Boris, the product manager, were always available for us if we had any questions and were eager to help. Also, they are really open-minded and flexible: when we had a slight change of plans, they were ready to adjust and made everything top-notch. I felt that Soflex really cares about its clients.

Are there any areas for improvement or something Soflex could have done differently?

No, Soflex did a great job, and we would eagerly recommend them to our friends and partners.