Soap Media

BACKGROUND

Please describe your company and position.

I am the Director of a health testing company 

Describe what your company does in a single sentence.

Health testing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soap Media to accomplish?

• Website development
• PPC
• PR

SOLUTION

How did you find Soap Media?

Online Search

Why did you select Soap Media over others?

• High ratings
• Great culture fit

How many teammates from Soap Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PPC, Social media, SEO, CRO, PR

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased sales

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our account manager Robin has been excellent in coordinating the SEO, CRO, social, developer and PR functions. 

What was your primary form of communication with Soap Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great understanding of our aims

Are there any areas for improvement or something Soap Media could have done differently?

Soap Media has been an excellent partner, and we shall be continuing to work with them going forward. 

BACKGROUND

Please describe your company and position.

I am the Senior Marketing Executive of a design company 

Describe what your company does in a single sentence.

We are a leading provider of Workplace Consultancy, Interior Design, Fit-Out, Furniture and Workplace Technology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soap Media to accomplish?

• SEO
• Web Development

SOLUTION

How did you find Soap Media?

Online Search

Why did you select Soap Media over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Soap have been working with us over the last three months in managing our Website Development and SEO strategy. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website has seen drastic improvements in the short space of time we've been working together. Mobile, forms and key word ranking are just handful of things we've already seen improvement in.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Things are delivered on time and nothing seems to much of an ask. The team are ultra responsive and come back with updates and new information within a matter of hours.

What was your primary form of communication with Soap Media?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team are genuine people and care about what they do. We don't feel like another client they check in with on the odd occasion. Everything seems personailised. 

Are there any areas for improvement or something Soap Media could have done differently?

Not that comes to mind

BACKGROUND

Please describe your company and position.

I am the Fractional CTO of ELFS Shared Services

Describe what your company does in a single sentence.

Provides Financial services and Payroll services to NHS trusts

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soap Media to accomplish?

• Refresh the Website look and feel

SOLUTION

How did you find Soap Media?

Referral

Why did you select Soap Media over others?

• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from Soap Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Refresh the Website design to make it more of a marketing / lead management channel.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Unknown

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. Through email comms they managed expectations on completion of actions and deliverables

What was your primary form of communication with Soap Media?

Virtual Meeting

What did you find most impressive or unique about this company?

They were very flexible and accommodating of the stretched project timeline due to our internal resource challenges.

Are there any areas for improvement or something Soap Media could have done differently?

They could maybe have offered to do an onsite post implementation snagging session to iron out the one or two issues we had with email links

BACKGROUND

Please describe your company and position.

I am the Marketing Team Leader & Demand Generation Manager of LRQA Nettitude

Describe what your company does in a single sentence.

Cyber security services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soap Media to accomplish?

• Grow inbound lead volume
• Increase CRM / automation capabilities
• Increase brand awareness

SOLUTION

How did you find Soap Media?

Online Search

Why did you select Soap Media over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Soap Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SOAP were tasked with increasing our inbound lead volume from digital activities for the UK, US and Spain, as well as improving our SEO programmes/ content programmes and CRM capabilities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are really pleased with the outcomes SOAP have delivered. 2023 saw us generate more leads from digital in our key territories than ever before at a lower CPL.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I have never experienced any issues with the team at SOAP regarding project delivery and they regularly go above and beyond their SLA in regards to meeting our needs.

What was your primary form of communication with Soap Media?

Virtual Meeting

What did you find most impressive or unique about this company?

Soap Media is genuinely the best digital agency I have ever worked with. Their work ethic, attention to detail, knowledge / skill set, and service levels are superb, and it all comes without the London price tag.

Are there any areas for improvement or something Soap Media could have done differently?

None.