ShapeIT Solutions

At ShapeIT Solutions, we help Australian mid-market businesses modernise their IT service delivery through smart, scalable solutions. As a certified Freshworks partner and delivery expert in Cisco/Splunk Full-Stack Observability, we provide tailored implementation and integration services that give growing IT teams the tools they need to operate like an enterprise—without the enterprise bloat.

Our focus is helping organisations adopt modern, AI-powered ITSM platforms that are easy to deploy, user-friendly, and capable of evolving into full Enterprise Service Management (ESM). Whether you're transitioning from spreadsheets, upgrading from legacy helpdesk systems, or scaling your service delivery across departments, we guide you every step of the way—from initial advisory and setup, to integrations, automation, and long-term optimisation.

But we don’t stop at service management. With expertise in Cisco Full-Stack Observability and Splunk Observability Cloud, we help our clients take the next step in IT maturity by introducing proactive monitoring and AIOps. Our solutions provide real-time visibility across applications, infrastructure, networks, and user experience—integrated seamlessly with your service desk. That means faster resolution, fewer outages, and better business alignment.

We’re a nimble, independent Australian consultancy based in Queensland and Victoria, with a national reach and a commitment to exceptional service. Our delivery team brings deep technical knowledge with a personal touch—perfect for businesses that need expert advice without an army of consultants.

Whether you're comparing Freshservice to ServiceNow or just getting started with ITSM, talk to us about how we can modernise your IT operations with the right tools and a partner that’s with you all the way.