Shape Technical Consulting Ltd

BACKGROUND

Please describe your company and position.

I am the Executive Creative Director of Wordbird

Describe what your company does in a single sentence.

Health care communications agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shape Technical Consulting Ltd to accomplish?

• To design and build a gated online quality control tool that could be used across our entire agency to support medical and regulatory compliance at every stage of a project. In health communications, accuracy and adherence to national and international codes are absolutely essential.

SOLUTION

How did you find Shape Technical Consulting Ltd?

Referral

Why did you select Shape Technical Consulting Ltd over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Shape Technical Consulting Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We comissioned Shape to design and build a gated online quality control tool that could be used across our entire agency to support medical and regulatory compliance at every stage of a project. In health communications, accuracy and adherence to national and international codes are absolutely essential. Shape understood that from day one.

They didn’t just create a checklist, they built a smart workflow. The tool guides our teams step-by-step, highlighting the right things to check at each point in the job journey, from briefing through to final sign-off. Crucially, Shape integrated the system with our time management platform, so job numbers and project details pull through automatically. This has streamlined our internal processes, reduced duplication, and given us clear oversight across the business.

What really stood out was Shape’s collaborative approach. They listened, asked the right questions, and helped us shape the logic of the tool so it works in the real world, not just on paper. The result is something that supports our teams, protects our clients, and reinforces the high standards we set for ourselves.

We’re delighted with the outcome and would happily recommend Shape to any organisation that wants to improve consistency, efficiency, and compliance in their workflows.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Have the digital tool replace the current paper and manual process. Integrate it with existing digital platforms - improve content and guide team through every stage of a project

Provide audit trail of tasks completed as part of the workflow with approval process

The workflow logic is clear, the integration with our time-management system is seamless, and the platform is reliable and easy for our people to adopt. The quality of thinking behind the build really shows.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management throughout was strong. Shape established clear timelines from the outset and kept us updated as the build progressed. They brought a well-structured, full-stack approach to the project, drawing on their cloud infrastructure experience to ensure the platform would be stable and scalable from day one. Milestones were communicated clearly, and when adjustments were needed as inevitably happens in a live environment, they were proactive rather than reactive. Most importantly, they delivered key components when they said they would, which meant we were able to test, refine and roll out on schedule.

Their responsiveness was excellent. When we had new requirements or realised we needed the tool to behave slightly differently in practice, they didn’t treat it as an inconvenience. Instead, they listened, challenged where helpful, and worked collaboratively to find solutions that work for our team day-to-day. Their Cyber Essentials certification also reassured us that data security and good governance were built-in rather than an afterthought. They balanced technical depth with a very human way of working, which made the whole project feel like a partnership rather than a handover.

We always knew where we were in the project, what was coming next, and what was expected from each side. Key milestones were delivered when agreed, which meant we could test and roll out on schedule. By automating checks and clarifying what to review at each stage, the tool has reduced duplication and helped protect compliance standards across the business. For a bespoke system with this depth of functionality, it represents strong value.

What was your primary form of communication with Shape Technical Consulting Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was Shape’s ability to combine deep technical capability with real-world practicality. They have the engineering strength to build secure, scalable systems, but they also really understand how people work day-to-day. The result wasn’t just a functional tool, it was something our team could adopt easily and actually want to use. They listened, adapted, and collaborated throughout, which made the whole experience feel like a true partnership rather than a supplier relationship.

They listen well, they’re easy to work with, and they do what they say they’ll do. That level of confidence in a partner is genuinely valuable. They combined technical depth with a very human way of working, which made the whole process feel like a partnership rather than a supplier relationship. We’re genuinely pleased with the result and would work with them again.

Are there any areas for improvement or something Shape Technical Consulting Ltd could have done differently?

If we were to refine anything, it would be to spend a little more time together upfront aligning on user journeys and interface examples. In hindsight, we could have been clearer earlier on about how some of our teams work day-to-day. Shape were always responsive and collaborative, so a bit more shared definition at the start would simply have made later refinements even quicker. It’s a small point, and any easy fix for next time.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and manager of a hospitality and leisure company. We provide holiday cottages and a swimming pool.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shape Technical Consulting Ltd?

We needed a better, more user-friendly website and an online booking system.

SOLUTION

What was the scope of their involvement?

Shape Technical Consulting Ltd has created a comprehensive and easily navigated interactive website incorporating a real-time online booking system. The team has also provided system architecture, project management, reviews, and outcomes.

What is the team composition?

We’ve worked with three teammates from Shape Technical Consulting Ltd.

How did you come to work with Shape Technical Consulting Ltd?

We found them through a referral. We chose them over other options because of their flexibility and price.

How much have you invested with them?

So far, we’ve spent $12,000 with them.

What is the status of this engagement?

We started working with them in March 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Shape Technical Consulting Ltd's work has resulted in increased bookings, more interaction with social media, and less personal admin time. We've seen a 40% increase in bookings within the first year, which we've consistently maintained. We've also seen a 60% reduction in personal admin time. Additionally, we've received five-star ratings on Google reviews.

How did Shape Technical Consulting Ltd perform from a project management standpoint?

Shape Technical Consulting Ltd has delivered on time. We communicate via email and Zoom.

What did you find most impressive about them?

Shape Technical Consulting Ltd has understood our brief and identified areas of potential improvement.

Are there any areas they could improve?

No, they've done a first-rate job and massively increased our website traffic, converting it into increased bookings, income, and profit.

BACKGROUND

Introduce your business and what you do there.

 I’m the CEO of a domiciliary care delivery company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shape Technical Consulting Ltd?

 We needed help with website design and development. Our existing website was cluttered, so we wanted a straightforward design that conveyed our message of delivering gold standard care in end of life and reflected our compassion and care delivery.

SOLUTION

What was the scope of their involvement?

 Shape Technical Consulting Ltd provided website design and development services. The team started the process by creating mock-ups of ideas and having discussions with key players. They also held a conference with our staff to understand our client base and the people who would look at the website. Overall, Shape Technical Consulting Ltd provided end-to-end services for this project.

What is the team composition?

 We worked with two teammates from Shape Technical Consulting Ltd.

How did you come to work with Shape Technical Consulting Ltd?

 We found them through another way. We chose them over other options because of their time scale and price.

How much have you invested with them?

 The project cost $10,000.

What is the status of this engagement?

 We worked together from January–August 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

 We saw a 13%–16% increase in website traffic and received positive feedback from healthcare professionals. They loved the website because it was clean, clear, and had no jargon.

How did Shape Technical Consulting Ltd perform from a project management standpoint?

 Shape Technical Consulting Ltd delivered on time and had a good process from beginning to end. We communicated through face-to-face meetings, video meetings, and email.

What did you find most impressive about them?

 Shape Technical Consulting Ltd's communication at all levels was marvelous.

Are there any areas they could improve?

 No, there was nothing they could improve on. We were kept fully informed and met the challenge of handling computer-illiterate people well.

BACKGROUND

Please describe your company and position.

I am the Director of U Salon At The Park

Describe what your company does in a single sentence.

Hairdressing 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shape Technical Consulting Ltd to accomplish?

• Redesign their website to be in line with new branding
• Implement new content management solution for pricing
• Get mobile app up and running for customers to use
• Implement new loyalty programme in the app to replace stamp cards

SOLUTION

How did you find Shape Technical Consulting Ltd?

Online Search

Why did you select Shape Technical Consulting Ltd over others?

Great culture fit

How many teammates from Shape Technical Consulting Ltd were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I needed to update the Salon system and create a mobile app. Which was created fantastic and the whole system runs very smoothly now. Very much recommend.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New website live  and more customers accessing more easily 

App on the app store

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive and friendly service, Phil knew exactly what I wanted.

What was your primary form of communication with Shape Technical Consulting Ltd?

Email or Messaging App

What did you find most impressive or unique about this company?

Personal service that understand the business needs, and talking to me in a way I understood

Are there any areas for improvement or something Shape Technical Consulting Ltd could have done differently?

Wish I could have the team as a personal secretary, they are just fantastic.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Women In Pharma

Describe what your company does in a single sentence.

Training, networking and consultancy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shape Technical Consulting Ltd to accomplish?

• Develop the women in pharma website
• Create events in CMS structure for the website
• Provide database of resources for the website
• Generate awards CMS that can be linked to events
• Integrate E-Commerce into the website

SOLUTION

How did you find Shape Technical Consulting Ltd?

Referral

Why did you select Shape Technical Consulting Ltd over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Shape Technical Consulting Ltd were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Website with a database, where we can promote campaigns and events

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website for Women In Pharma live on the web

The website works on mobile

The website lists the events that are running

Easy format for updating the content of the website easily

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Superb and proactive project management and always responsive to changing needs or thinking.

What was your primary form of communication with Shape Technical Consulting Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

This company is run by two young entrepreneurs who go the extra mile for their clients. They are born problem solvers who are completely committed to doing a great job for their clients. They care about your business (almost) as much as you do.

Are there any areas for improvement or something Shape Technical Consulting Ltd could have done differently?

Nothing at all