Shaligram Infotech

BACKGROUND

Please describe your company and your position there.

We provide Cloud services applications for companies in a segment related to Management Print Services, Document Capture and Content Services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Shaligram Infotech?

We are a startup company with focus in Latin American Market and we choose Shaligram Infotech because of the level of expertise in the integration with Power BI and their aggressive development costs.

What were your goals for this project?

Build a Multi-Tenant Platform where all the Tenants can have their own Power BI reports.

SOLUTION

How did you select this vendor?

we received numerous of offers and even lower offers but we had the opportunity to see one of the previous projects developed by Shaligram Infotech where we could see the integration with PowerBI running and also we spoke directly to the Developer Team Leader who quickly understood our requirements. That was key to select Shaligram Infotech as our Developer provider.

Describe the project and the services they provided in detail.

They designed and developed the Multitenant Platform, which we use as our ADMIN platform for all the applications services we will be providing to our channels and customers. Shaligram Infotech also developed the Customer application Printer BI, which is the integration between customer information and power BI.

What was the team composition?

On their End, Shaligram Infotech provided us the Developer TEAM Leader, The developer what was actually working most of the time in our project, the Project Manager who took care of our requirements and the Sales Manager who always was there to help us with any additional requirement. On Our side, there was the Business developer Manager and the Developer Lead.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Yes, we started with an initial idea/scope which was completed by Shaligram. the impact was so good that we are already doing "big" modifications to cover not only Latin America Market but a global market.

How was project management arranged and how effective was it?

from the beginning, the SOW was clearly defined with all the task/milestones and dates for delivery. Project runs always smoothly. There were delays because some issues on our side. Also, there were some changes to the initial scope but everything was handled without any issue.

What did you find most impressive about this company?

Development is their passion. Customer satisfaction is very high.

Are there any areas for improvement?

Communication is always an improvement because of the time zone difference which makes communication difficult.

BACKGROUND

Introduce your business and what you do there.

I’m one of the founding partners of US Boston Technologies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shaligram Infotech?

Each state in the US has varying legal processes for splitting couples. A law firm provided us with the legal framework and requirements. We used that to develop a prenuptial platform for a customer. 

SOLUTION

What was the scope of their involvement?

Shaligram Infotech implemented the legal framework and requirements into the platform. They built the whole platform from scratch, including wireframes and most of the design process. The platform is based on AngularJS with a SQL database. It’s a highly advanced website.

What is the team composition? 

Shaligram Infotech assigned five people to our project, who worked independently. We had a team lead, and Akash (Senior Business Development Exec, Shaligram Infotech) was in charge of customer communication. They distributed the work.

How did you come to work with Shaligram Infotech?

They reached out to us after we posted our requirements on Guru.com. We reviewed 10 providers and decided that Shaligram Infotech was the best fit for our company, given their professionalism, reliability, knowledge, and previous work. We liked working with Shaligram Infotech because they are an established company in India. 

How much have you invested with them?

It cost around $20,000.

What is the status of this engagement?

We started working with Shaligram Infotech in April 2018 and finished in April 2019. The platform is under customer testing. Now, it’s up to them to bring it to production.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We needed accountability for our customers when it comes to the source code that they delivered because it could lead to financial troubles as well as legal battles for us. Shaligram Infotech did a great job. We’re happy with them, and so is the client. We’d work with them again.

How did Shaligram Infotech perform from a project management standpoint?

They were excellent. Their project manager served as the single point of communication with the end customer. We mainly used a single stream of email communication for all of our work. We used Jira initially, but the customer wasn’t familiar with Kanban dashboards and updates, so I asked Shaligram Infotech to scrap it and stick to an Excel sheet for tracking. 

What did you find most impressive about them?

Reliability is the number-one factor, along with good communication. Then, it’s all about the quality and timeliness of the delivery. Shaligram Infotech represents our company, and people are happy with us because of our pricing model and the people we have working with the customers. They provided good communication, delivery, and project management.

Are there any areas they could improve?

No. I strongly appreciate the effort made by Akash and their head developer.

Do you have any advice for future clients of theirs?

They’re an excellent company.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of Kevlar Soul Records, an independent record company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shaligram Infotech?

I created an app for musicians, and I contracted with Shaligram Infotech to code it and develop it for me.

SOLUTION

What was the scope of their involvement?

We released a skeletal version of what my app would eventually do. I wanted to get something to the market and receive feedback. The app, which is available on Android and iOS, is a tool for musicians to track their merchandise inventory and sales, organize tour information, set personal goals, and watch videos of multi-platinum record producers with advice for what to do and not do to succeed in the music industry. The app provides certain analytics about money earned from show venues and merchandise.

What is the team composition?

I worked with one project manager and one developer each for Android and iOS.

How did you come to work with Shaligram Infotech?

I posted the job on a freelance website and received 40 different quotes from around the world. I reviewed all the profiles and found Shaligram was reasonably priced. I saw their previous work and felt comfortable with them. We went over the details of my project, and they signed a non-disclosure agreement and copyright release form.

How much have you invested with them?

I’ve spent about $8,000.

What is the status of this engagement?

We started working together in December 2017, and the skeletal version of the app was released in April 2018. We’re planning several updates based on the feedback I have received. I anticipate working with Shaligram for a few more years until the app is perfected.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve received positive feedback and plenty of opinions on how to make improvements, which is exactly what I wanted at this stage.

How did Shaligram Infotech perform from a project management standpoint?

We communicated through Skype twice a week between 5–8 a.m. my time to go over questions and progress. They’re about 12 hours ahead, but they were flexible and stayed late for those meetings if necessary. We worked with Trello a bit as well. I thought there would be a language barrier, but they communicated very well and understood everything I wanted.

What did you find most impressive about them?

This was my first time making an app. I was nervous and skeptical about working with a team across the world, but they made me feel comfortable right away. They reassured me throughout the process and helped get my app into the Google Play store and the App Store.

Are there any areas they could improve?

No, all around it was a positive experience.

Any advice for potential customers?

It’s natural for there to be small changes late in the process, but it’s best to still plan as much as possible before the project begins.

BACKGROUND

Please describe your company and position.

I am the Head of Strategy of Datore

Describe what your company does in a single sentence.

We provide software and services to mid sized uk businesses operating in the Facitlities Management space

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• Build CRM on MS platform

SOLUTION

How did you find Shaligram Infotech?

Online Search

Why did you select Shaligram Infotech over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Shaligram Infotech were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Build sales focussed CRM based on Microsoft dynamics including bespoke sales stages and workflow to include mandatory fields 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completed and functioning CRM system 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

great project management, clear communication, the team provided all deliverables on time.

Also responsive post sale, which make a nice change. 

What was your primary form of communication with Shaligram Infotech?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Good communication, delivered in a timely manor 

Are there any areas for improvement or something Shaligram Infotech could have done differently?

.

BACKGROUND

Please describe your company and position.

I am the Director of Optise Pty Ltd

Describe what your company does in a single sentence.

Software development and integration

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• Microsoft Dynamic Nav
• Microsoft Dynamics 365 For Finance & Operations

SOLUTION

How did you find Shaligram Infotech?

Online Search

Why did you select Shaligram Infotech over others?

• High ratings
• Pricing fit our budget

How many teammates from Shaligram Infotech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Customisation 
2. Integration
3. Implementation  / Development 
4. Analyst 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Happy with all the outcomes 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were on time based on business schedule 

What was your primary form of communication with Shaligram Infotech?

Virtual Meeting

What did you find most impressive or unique about this company?

Their communication was impressive.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

Different time zone is a bit tricky to organize a meeting 

BACKGROUND

Please describe your company and position.

 I am the Owner of a mobile app development company 

Describe what your company does in a single sentence.

We provide mobile app development services and are an MSP and Microsoft consultancy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• Software development

SOLUTION

How did you find Shaligram Infotech?

Referral

Why did you select Shaligram Infotech over others?

Good value for cost

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Maintenance and new devleopment of a Xamarin app

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery of software

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They adapted well to a changing landscape and moving goals.

What was your primary form of communication with Shaligram Infotech?

Virtual Meeting

What did you find most impressive or unique about this company?

Level of expertise

Are there any areas for improvement or something Shaligram Infotech could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the Vice President, Operations, IVD of a chemicals & biotechnology company 

Describe what your company does in a single sentence.

We develop and manufacture innovative immunodiagnostic tools and point of care diagnostic test kits for the IVD community worldwide, our IVD products allow medical professionals to quickly and accurately diagnose disease and meet patient needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• As a company committed to implementing innovative immunodiagnostic tools and point-of-care testing kits, we needed technical online strategists to lead us in enhancing our visibility to target investors and customers around the globe. The key strategy was to target keywords with high intent, relating to immunodiagnostics, point-of-care diagnostics, and IVD tools: "innovative immunodiagnostic tools," "IVD point-of-care test kits," and "accurate disease diagnosis solutions." In addition, we wanted to introduce geo-target keywords with the hope of attracting distributor partners and buyers from certain regions, while gaining our competitors' advantage by identifying keyword gaps and opportunities in the IVD space.

SOLUTION

How did you find Shaligram Infotech?

• Online Search
• Referral

Why did you select Shaligram Infotech over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Shaligram Infotech holds the right balance, to answer to the SEO challenge. First, the team embarked on in-depth keyword analysis-type research, which led to findings of broad and niche keywords. One of the critical techniques that were used was geo-targeting techniques aimed at certain locations of high demand for our products which were essential for our growth in those markets next. They also certainly analyzed our competitors and highlighted a few areas where we could differentiate ourselves to gain a strategy in search engine rankings. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were really impressive because of Shaligram Infotech's work. Since the launch of their keyword strategy, we have noticed a steady increase in website traffic, particularly from those areas where we previously had little visibility. This has brought a good example of responses from distributors and healthcare professionals who want to know more about our diagnostic tools. The directed campaign enabled us to reach the customers who would really know the worth of our products and would require efficient diagnostic solutions. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were always informed about every event that transpired in our lives because they adhered to the timeline. Their team is readily available to answer any questions we have regarding the project and gives very accommodating replies so the entire process runs smoothly.

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They communicated complex SEO strategies in an easy-to-understand manner, which made the collaboration even more effective.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

We are incredibly satisfied with their work.

BACKGROUND

Please describe your company and position.

I am the Founder of Pink Lily

Describe what your company does in a single sentence.

Pink Lily is one of the fastest growing online boutiques in the country and we are committed to providing affordable fashion that makes all women feel beautiful and confident. We want to celebrate women of all shapes, sizes and color and really set the stage to help empower ALL women everywhere.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?
We partnered Shaligram Infotech for enhance our customer support and customer interaction process. They are also one of the fastest growing online boutiques in the country and with their passion for affordable fashion and making every woman feel beautiful, we will continue to see amazing things from them. 
As we grew, however, we found it increasingly difficult to process a higher volume of customer support requests efficiently. We wanted our customer service to remain responsive, personal, and accessible 24.7—like it used to be. 
The intention was to implement a system that would improve customer support while centralizing it, reducing response time, and ultimately creating a better customer experience.

SOLUTION

How did you find Shaligram Infotech?

• Online Search
• Referral

Why did you select Shaligram Infotech over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Shaligram Infotech team quickly understood our requirements and created an all in one solution that could bring customer queries on a centralised platform while integrating live chat, AI-based chatbots and automated support for 24×7 services. 
Their team put in a better known CRM System to organize the flow of customer interactions over different channels, leading to a more systematic response by us. They also installed a live chat solution on our website to assist customers in real time and integrate AI-based bots to resolve basic issues and give our support representatives data for future interactions. 
They also created a routing system that made sure important issues were routed immediately to our live agents. Key deliverables were smoothly integrating these systems into our existing suite and bespoke training to enable our team to best leverage the tools.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the deployment of these systems, our customer service has changed dramatically. Managing customer support tickets has never been easier; we are able to track issues and resolutions in real time, and every inquiry is addressed to completion. 
Live chat and AI-powered systems allowed us to work with more inquiries at a time, even when shopping peaks, resulting in faster response times and overall satisfaction.

There may not be an explicit metric we can pull from our charts, but you feel the difference in day-to-day operations. A lot of the customers respond better, the peak hours are at a low-frustration level, and even the customer retention has improved in our case. CRM insights have also improved our ability to anticipate customer requirements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They met all deadlines and were extremely responsive to our needs at every process stage. They invested time in fully understanding our business problems and customized solutions accordingly. 
In case we experienced any problems or needed some modifications, they were very responsive and made adjustments smoothly without interfering with our daily operations.

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

From the very first opening of the Shaligram Infotech website, I was attracted by their approach to effectively blending technology with human aptitude. Their systems may be next-level, but they also ensure customers never lose the sense of being valued and having their opinions heard, even if that interaction happens with an AI or a human representative. 
The customer experience, along with ours, was seamless and their attention to detail in putting this whole program together was perfect.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

Nothing at all.

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of a biomanufacturing company.

Describe what your company does in a single sentence.

We make real animal protein without the use of a single animal, starting with chicken-less egg proteins.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• To help us modernize and improve the effectiveness of our digital systems, we called in Shaligram Infotech. Our goal was to enhance the process of making genuine animal protein without involving any animals. To manage higher production, expedite research, and improve the smoothness and engagement of our client interactions, we required better software.

SOLUTION

How did you find Shaligram Infotech?

• Online Search
• Referral

Why did you select Shaligram Infotech over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We upgraded our biomanufacturing platform, rebuilding crucial software components and implementing real-time data analytics for our R&D team. Our customer-facing interfaces were enhanced by redesigning the consumer website and B2B portal. Continuous maintenance and support were provided to ensure system stability and regular updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There were multiple benefits from our partnership with Shaligram Infotech. Our ability to effectively satisfy increased demand was made possible by a notable boost in manufacturing efficiency. Our development cycles were sped up by the new data analytics platform, which made it easier for our R&D team to analyze and interpret data. Better customer engagement and happiness were also brought about by the enhanced user interfaces, which also increased B2B sales and consumer contentment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Shaligram Infotech did a fantastic job managing the project. They were incredibly accommodating to our requests and always delivered on schedule. They kept lines of communication open and provided regular updates, which allowed the process to go smoothly and cooperatively.

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Through the project manager, they were able to communicate their togetherness and cohesiveness. Never once was it difficult for me to contact themat any time. Ask them, and they will listen; their prices were accurate.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

Our experience with Shaligram Infotech was very positive, their adaptability and commitment to improvement give us confidence that they can address any minor tweaks needed.