Shaligram Infotech

BACKGROUND

Please describe your company and position.

I am the Head of Community, Influencers, PR & Partnerships of Beauty Pie

Describe what your company does in a single sentence.

We are a beauty buyers' club that gives members access to high-quality beauty products at transparent factory-cost prices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• We hired Shaligram Infotech to help us refine and enhance our customer relationship management (CRM) strategy. As a beauty buyers' club offering members access to high-quality beauty products at transparent factory-cost prices, we recognized the need for a more personalized and targeted approach to engage our growing member base. Our previous marketing efforts lacked the ability to effectively segment members based on their purchasing behavior, preferences, and demographics. This made it challenging to offer the level of personalization that our members deserved, and we wanted a solution that would improve member retention and drive stronger engagement.

SOLUTION

How did you find Shaligram Infotech?

• Online Search
• Referral

Why did you select Shaligram Infotech over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Shaligram Infotech took a deep dive into understanding our business model and the unique needs of our members. They worked closely with us to develop a CRM strategy that would allow for sophisticated segmentation, categorizing members based on various factors like buying habits, product preferences, and demographic details. Their team implemented a CRM system that integrated seamlessly with our existing infrastructure, providing us with the tools to create and execute personalized marketing campaigns. These campaigns, which included automated email, SMS, and push notifications, were designed to promote relevant offers, product launches, and exclusive discounts tailored to each member’s individual history and preferences.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the CRM strategy was implemented, we have seen a noticeable improvement in member engagement. Our members are more responsive to offers and exclusive deals they receive, and we’ve noticed an increase in repeat purchases. While it’s difficult to quantify everything precisely, the overall sentiment from our members has been positive, and we’ve been able to build stronger relationships with them. The automated campaigns are now running smoothly, and we are able to send timely, relevant communications without the need for constant manual oversight.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire process was handled with professionalism and a clear focus on delivering results that aligned with our goals. Shaligram Infotech’s team didn’t just deliver the technical aspects of the CRM system; they ensured that we fully understood how to use the platform to its maximum potential. They provided thorough training and ongoing support, which was invaluable as we began to integrate the system into our daily operations.

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness to our requests throughout the project was exceptional. Whenever we had questions or needed adjustments, their team was quick to respond, always ensuring that we felt supported.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

I don't think I have any for now.

BACKGROUND

Please describe your company and position.

I am the Co-Founder and CEO of SUMMERSALT

Describe what your company does in a single sentence.

We are a a generation-defining apparel brand, providing wardrobe essentials for women who are going places.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

When we approached Shaligram Infotech, we were looking for a partner to help us navigate some of the growing pains that came with scaling our operations. Our company has always been about delivering high-quality apparel with an impeccable fit and an unparalleled customer experience. 
However, as our business grew, so did the complexity of our backend operations. We needed a way to better manage our order tracking, streamline our supply chain communications, and improve the efficiency of our returns and exchanges process. These were not just operational hurdles but integral aspects of maintaining the trust and loyalty we had built with our customers.

SOLUTION

How did you find Shaligram Infotech?

• Online Search
• Referral

Why did you select Shaligram Infotech over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From the outset, Shaligram Infotech took the time to understand our challenges and workflows, going beyond coding to grasp our brand ethos. They created an order tracking system using Airtable and Glide, providing real-time visibility and enabling our team to respond swiftly to customer inquiries, transforming our approach to service.  

They also addressed a key pain point in supply chain communication by automating manual processes with monday.com and Airtable. This solution saved time, improved transparency, and enhanced reliability, particularly with partners across time zones.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes of these solutions were evident almost immediately. The order tracking dashboards became an indispensable tool for our customer service team, cutting down the time spent addressing inquiries and boosting overall efficiency. Our supply chain processes experienced fewer delays, allowing us to maintain stock levels and fulfill orders more predictably. The returns platform not only enhanced the customer experience but also had a tangible impact on our retention rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team was incredibly responsive and proactive, often anticipating challenges and presenting solutions before we even had to ask.

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The process became so straightforward that we saw an immediate improvement in customer satisfaction, and more importantly, fewer customers opted for refunds, choosing instead to exchange items.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

They understood that we weren’t just looking for efficiency but a way to enhance the experience we provided to our customers, and every tool they delivered reflected that understanding.

BACKGROUND

Please describe your company and position.

I am the President & Founder of Riot Glass LLC

Describe what your company does in a single sentence.

We are the manufacturer of security glass and framing components, we make a wide variety of security glass systems designed to prevent forced entry and mitigate ballistic threats. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• We wanted a process for an efficient and custom CRM to keep track of leads, handle customer accounts, build out requirements specific to the customers we are working with and tie in service requests with order histories. Therefore, we approached Shaligram Infotech to develop a no-code platform that would help us increase the level of customer support and ensure our sales team had access to data-driven insights hands-free.

SOLUTION

How did you find Shaligram Infotech?

• Online Search
• Referral

Why did you select Shaligram Infotech over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They worked with us to understand some of the high level requirements, and soon got started on building an easy-to-use, no-code based custom CRM. With this CRM in place, our sales personnel were able to record the leads with ease, manage accounts for each customer and maintain a comprehensive history of exact requirements allowing us to have all relevant information in one robust platform.

The main outputs involved a lightweight lead management tool, an address book for customer accounts, and an order history and service request capability. They made sure that the CRM is aligned with our existing infrastructure, and also conducted extensive training sessions for our staff to familiarize them. It also included personal dashboards for the real-time insight and visualization of the data which made our decision-making more meaningful.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Shaligram Infotech CRM solution we received has completely changed how our sales and customer service teams function. Our capacity to manage customer relationships immediately improved; everything is now consolidated in one place, and the time spent by our team searching for details on their customers has decreased significantly. And with the connected order histories and service requests, our response time has been improved too as our team can access everything they need to respond in seconds. Streamlined lead tracking has also improved our follow up rate, allowing us to convert more prospects into clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management from Shaligram Infotech has been second to none. The team stuck to the timeline and delivered each part of the project on time. They kept us updated every step of the way by organizing regular meetings regarding progress, challenges experienced, and adaptations needed. After we tested the first version of the CRM and needed some small customizations, they were very responsive and modified the system without question. They move quickly, and everything was done in a hassle-free manner.

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They went far beyond developing just a run of the mill CRM, they took the time to understand the nuances of our industry and you could tell that this was reflected in their valuable suggestions which would only improve the end result. As we were inexperienced with CRM development and no-code, their extensive knowledge of the space proved invaluable for us too.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

Overall, our experience with Shaligram Infotech was extremely positive, and they exceeded our expectations on nearly every front.

BACKGROUND

Please describe your company and position.

I am the CEO of 2unboss.today bv

Describe what your company does in a single sentence.

Building Saas circular HR labor model, with talent assessments, matching, team performance for organizations and employable people.  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• external development team
• Capacity
• Knowledge

SOLUTION

How did you find Shaligram Infotech?

LinkedIn

Why did you select Shaligram Infotech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope: Build an employee-focused work ecosystem, a marketplace for talent and work happiness, where people internally and externally manage their employability, develop competencies and the organization has a performance work happiness talent development platform as a replacement for the traditional HR system with the best expert tool integrated into one platform. 

Where companies has continuous visibility into internal talent and externally available talent and performance  and where the employees has continous insight about matching en his employabilty. Builing this by refactoring a backend application, developing api connectors with Front end community software framework. 

Setting up and developing frontend Wordpress community application, connecting pluginns, tailor made development of interaction tools such as e learning, conversation log, matching tools, role house, reward house, skill wallet, market place ect....

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working application.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We use Jira ticket system and Skype.

What was your primary form of communication with Shaligram Infotech?

Virtual Meeting

What did you find most impressive or unique about this company?

They are willing to think along, indicate what one is not doing, and willing to solve problems from responsibility as well.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

Thinking even more like a business partner and not a supplier of smart It capacity. Not just continuing to build on their existing business model, moving with the changing customer demand even if it means stepping out of your comfort zone. 

BACKGROUND

Please describe your company and position.

I am the General Manager of RIKAZ Real Estate Development

Describe what your company does in a single sentence.

RIKAZ Real Estate Development is a unique window for an ideal residential experience, through which we look forward to a broader horizon to create new investment opportunities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• As a real estate development company committed to providing innovative and sustainable solutions, we were facing several challenges in streamlining our property management processes, automating listing procedures, facilitating client communication, and managing real estate transactions efficiently. Our goal was to enhance operational efficiency, improve customer satisfaction, and maintain a competitive edge in the dynamic real estate industry.

SOLUTION

How did you find Shaligram Infotech?

Referral

Why did you select Shaligram Infotech over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Shaligram Infotech to develop a custom software solution tailored to our specific needs. Their team worked closely with us to understand our requirements and pain points. The scope of work included developing a comprehensive property management system, integrating automated listing processes, implementing a robust client communication platform, and facilitating seamless real estate transaction management. Key deliverables: 

• Property Management Module: A user-friendly interface for managing properties, tracking maintenance requests, and generating reports. 
• Automated Listing Module: Integration with popular real estate portals for automated listing updates and synchronization. 
• Client Communication Platform: A secure and efficient platform for client communication, document sharing, and collaboration. 
• Transaction Management System: A streamlined process for managing real estate transactions, including contract generation, e-signatures, and compliance tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The custom software solution developed by Shaligram Infotech has significantly improved our operational efficiency and customer satisfaction. We have experienced a noticeable increase in productivity, faster response times to client inquiries, and a more seamless transaction process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional. They consistently delivered items on time, demonstrating their commitment to meeting deadlines and ensuring project milestones were achieved efficiently. They maintained open communication channels, adhered to timelines, and promptly addressed our concerns and requirements. Their responsive approach and dedication to our success were commendable.

What was your primary form of communication with Shaligram Infotech?

Email or Messaging App

What did you find most impressive or unique about this company?

What truly stood out was Shaligram Infotech's commitment to understanding our unique business needs and their ability to translate those requirements into a tailored solution. Their team's expertise, attention to detail, and problem-solving skills were impressive.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and position.

I am the CTO of SMS Business Cloud

Describe what your company does in a single sentence.

SMS is one of the leading managed service providers in the UK specialising in excellent customer service across the entire Microsoft 365/azure stacks

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• integrate whmcs billing system to microsoft dynamics crm
• synchronisation of all data points between 2 systems
• detection and avoidance of duplicate records

SOLUTION

How did you find Shaligram Infotech?

Online Search

Why did you select Shaligram Infotech over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Analysis Analysis for figuring out the existing system and the impact that the future customization will bring to the system 
• Syncronisation triggering create of each actions for base entities 
• Whenever there will be any creation of new records in CRM or in WHMCS's common data items then syncing processs from WHMCS to CRM and vice versa. triggering update of each actions for base entities 
• Whenever there will be any update in any excisting records in CRM or in WHMCS's common data items then syncing processs from WHMCS to CRM and vice versa. 
• Base Entities to be included "Account Contact Quote Order Invoice Product Activities etc,.." 
• Need to have one extra field in each entity in order to store Unique Id for both the environments. i.e, 
• AccountId using which CRUD operations(Create-Read-Update-Delete) will be carried out. 
• Do not synchronize if relate Customer Account is not available 
• In case where in there is an event of create or update on any record for example ceation of lead in CRM which hasn't placed any order yet so no related customer account in WHMCS. 
• So in such case it will not synchronize. For such records put flags with which we it will be easier to display accounts in CRM which does not have any matching rerd in WHMCS. 
• Creation of an api through which new record will get created based on the information held by each other.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Everything synchronised up both ways just as we expected. Shaligram was very responsive to our requirements and indeed several times they changed/fixed things when asked. We are looking to use them for several larger projects

Describe their project management. Did they deliver items on time? How did they respond to your needs?

on time or early, all needs were taken care of

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I liked that Shaligram Infotech was efficient and had great communication and take the time to demo whenever needed. We must have asked them the same questions 20 times and yet they were patient enough to keep showing us.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

no, very happy

BACKGROUND

Please describe your company and position.

I am the Director of a software company

Describe what your company does in a single sentence.

Custom software development and business analytics

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• Assistance in workload completion

SOLUTION

How did you find Shaligram Infotech?

Online Search

Why did you select Shaligram Infotech over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Custom Feature Development: Implementing tailored features to enhance our software's functionality and user experience.
• Bug Fixes and Optimization: Resolving software issues and optimizing performance for smoother operation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The modifications introduced by 'Shaligram Infotech' had a positive impact on our software. User satisfaction improved as reported errors reduced, leading to a smoother user experience. Additionally, the software's performance showed enhancements, contributing to its overall efficiency. These changes reflected a successful project with tangible improvements, demonstrating progress and success without detailing the scale of the changes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

'Shaligram Infotech' exhibited effective project management by consistently delivering items on time and promptly responding to our needs. Their punctuality and responsiveness contributed to the project's success.

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about 'Shaligram Infotech' was their seamless blend of technical expertise and a strong customer-centric approach. They consistently met deadlines and addressed our needs promptly, showcasing a commitment to both quality and client satisfaction.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

Our experience with 'Shaligram Infotech' was highly positive. The only challenge we encountered was related to time zones, which occasionally made it difficult to schedule meetings and maintain real-time communication. Their performance and dedication to the project were excellent, and we would consider working with them again on future clients not so dependant on time zone.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a private clinic. We do heart monitoring and diagnosis.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shaligram Infotech?

We developed a website 3–4 years ago, so it was a bit outdated. We were looking for an easy and convenient way to upgrade our site.

SOLUTION

What was the scope of their involvement?

Shaligram Infotech updated our WordPress website. We initially connected via Skype and sent them a file with all the changes we wanted. Then, they went on to execute those changes. Additionally, they did some design work for some fliers.

The website was simple; its primary purpose was to showcase our telephone and information so physicians and patients could find us. The only thing Shaligram Infotech added was a short instruction video on how to use our devices.

What is the team composition?

We worked with four teammates. Our main point of contact was Ruturaj (Business Development Manager).

How did you come to work with Shaligram Infotech?

We came into contact with Shaligram Infotech through a friend and colleague.

How much have you invested with them?

We spent about €1,000 (approximately $1,100 USD).

What is the status of this engagement?

We started working with them in March 2020, and they did the last update in March 2022. We contact them every time we have a question or update, which is 2–4 times a year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We received positive feedback from our physicians and patients; they found the site easier to navigate.

How did Shaligram Infotech perform from a project management standpoint?

They performed well; the team was very responsive. Every time we asked a question or uploaded a document, they responded within the same day. We used emails, but our main communication medium was Skype. All in all, everything worked out perfectly.

What did you find most impressive about them?

Shaligram Infotech was on top of everything. They took the project seriously and were accurate and quick to deliver. Moreover, they had excellent pricing.

Are there any areas they could improve?

They had to update our website in Dutch, but they didn’t speak the language. When a question wasn’t clear to them, they didn’t ask us for clarification, they just did it. Therefore, sometimes they didn’t do the tasks as we wanted. However, it just happened 1–2 times. Overall, we were quite impressed with what they did.

Do you have any advice for potential customers?

My advice is to prepare in writing how you want your website to look. If you prepare that document well, Shaligram Infotech will develop it swiftly.

BACKGROUND

Introduce your business and what you do there.

I'm a technical contact at a web agency. We work on IT solutions and workshops in Magento 1 and Magento 2 for our clients. Our business model enhances and establishes a partnership with our end client. They pay for a subscription-based service, and we maintain and expand their Magento workshops.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shaligram Infotech?

We hired Shaligram Infotech to provide offsite IT services for our clients.

SOLUTION

What was the scope of their involvement?

Shaligram Infotech helps us install and maintain our clients’ modules. They maintain and expand workshop functionalities, especially in the Magento code base, making changes when necessary. Most of the time, we choose the result, method, and sections of the site that Shaligram Infotech will develop and extend. 

Initially, we did some trial versions, and Shaligram Infotech worked a few hours a month. Then, we engaged them more month by month. While they offer maintenance, we provide hosting. 

What is the team composition?

Our main point of contact is a project manager, and we work with about five technical developers from Shaligram Infotech.  

How did you come to work with Shaligram Infotech?

I posted a job on a platform in 2018, but we closed it when we no longer needed the service. Shaligram Infotech saw the request and gave me a call. At the time, I didn’t need their services but left the door open for them to call me later. Then, as the demand for developers arose, I asked if they had some developers; that’s how our cooperation started. 

How much have you invested with them?

We’ve spent between $8,000–$12,000. 

What is the status of the engagement?

We started working together in September 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Shaligram Infotech has performed great with our KPIs, such as reachability, communication, and managing deadlines. Moreover, they address technical issues when needed; when mid-level developers encounter a problem they can't resolve, they call senior developers. We have over 500 clients and don't use performance metrics for small individual tasks. 

How did Shaligram Infotech perform from a project management standpoint?

They're good at sticking with our deadlines for every task. Their communication skills through Skype are also great. Our partnership with them is at a level where we don't need day-to-day communication.

We use monday.com for project management, where we share a board to assign them tasks they strive to achieve on time. 

What did you find most impressive about them?

Our project manager from Shaligram Infotech is impressive — he's committed, friendly, and patient. 

Are there any areas they could improve?

There's nothing they need to improve; they do a good job. 

BACKGROUND

Please describe your company and your position there.

I'm the eCommerce Specialist at WorkwearHub where I lead the online store experience and act as the gatekeeper for all data going on and off the website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Shaligram Infotech, and what were your goals?

We had an outdated Shopify theme that was in serious need of an upgrade. Shaligram were able to build a new theme for us on the Warehouse 2.0 template where we were able to provide a better UX. We are now in the position to keep building and moving forward as we grow.

SOLUTION

How did you select this vendor and what were the deciding factors?

We contacted many development agencies while scoping a suitable candidate, but Shaligram were clear standouts. From our first discovery call with Ruturaj and Jay, we knew immediately that they were going to be able to fulfil our requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial discovery meeting where we were able to explain our company objectives and goals to Shaligram. We continued to catch up on a weekly basis for the 5 months it took to develop the new theme on Shopify. Throughout the project, communication was amazing and each task was approached in a professional manner. The entire theme was upgraded, each page was redesigned and new functionality was developed in the way of increasing the conversion rate and AOV metrics.

How many people from the vendor's team worked with you, and what were their positions?

Ruturaj was our project manager, and Jay was our developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our website, we saw lifts in AOV and conversion rate. We believe that customers really enjoy the UX on our website and will continue to come back.

Describe their project management style, including communication tools and timeliness.

We drove the project in Asana where we kept all of the tasks. Jay would then estimate the development time on each task and Ruturaj would track the hours and report to us once a week on progress. Each task was completed within the given timeframe.

What did you find most impressive or unique about this company?

The team were very knowledgeable with the Shopify platform and made various suggestions on how we could improve our infrastructure. Shaligram were more than just a development agency to us, they also acted as consultants at times, they gave us good advice on how we could do things better.

Are there any areas for improvement or something they could have done differently?

The time zone difference posed some issues at times, where we would miss each other's messages and lose some communication. But the service quality more than made up for this minor issue.