Shaligram Infotech

BACKGROUND

Please describe your company and position.

I am the Pre-Sales & Support Engineer of an it services company 

Describe what your company does in a single sentence.

LTECH LUXURY TECHNOLOGY is a Saudi-based IT company specializing in cybersecurity, cloud solutions (e.g., Microsoft Office 365), and infrastructure development, while also providing customer-centric technology services and products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• Building a fully customized and compatible Dynamics 365 Sales system.

SOLUTION

How did you find Shaligram Infotech?

• Online Search
• Referral

Why did you select Shaligram Infotech over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fully functional, customizable and personlized Microsft Dynamics 365 Sales system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes demonstrating project progress or success include meeting deadlines, staying within budget, achieving predefined deliverables, and aligning with stakeholder expectation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Managed projects with a focus on fixed-time delivery and clear deliverables ,aligning with client needs through adaptable project management approaches tailored to project specifics.

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their structured processes emphasize meeting deadlines and stakeholder expectations, supported by transparent communication and commitment to agreed timelines and budgets.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

Providing a well-designed user manual would have been advantageous, as such documentation plays a critical role in enhancing user experience by improving comprehension, reducing errors, and streamlining troubleshooting.

BACKGROUND

Please describe your company and position.

 I am the Project Manager of an other industries company 

Describe what your company does in a single sentence.

Consultation, Design, Installation and supply of Warehousing Storage Services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• Rework our Dynamics 365 system to better suit our day to day operations
• Implement our existing Office 365 apps to integrate with the Dynamics Sales Professional
• Provide on-going support

SOLUTION

How did you find Shaligram Infotech?

• Online Search
• Referral

Why did you select Shaligram Infotech over others?

• High ratings
• Pricing fit our budget

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our Dynamics 365 system was a blank template that required changesto better suit our day to day requirements. We employed Shaligram to assist us in streamlining the process from POS to project sign-off. This included creating templates based on provided information, reviewing our ordering process and calculating the expected financial figures and comparign the actual final figures at the end of a project. We required a system that could provide CRM, SRM and a personalised workspace for each individual user for their specific department and job role. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our dynamics 365 system is now a key componenet in our companies progress. We have clear visibility of all aspects of our work, so that all users are workign from the same space and have the same inforamtion available. From a project management perspective, we now have all information in the 1 application, rather than relying on multiple software systems. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Akash, Sonal, Baldev and Pritti were all attentive to our needs. Sonal took a more primary role in our support and would respond to our queries in a very good timeframe. We found their knowledge to be very valuable and we were advised on how best to maximise the productivity of the Dynamics system.  

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I enjoyed their commitment to the process and would always make the time to take our calls and arrange weekly meetign to review the system. Typically, all areas of rework required were completed the following week. Shaligram were interested in our operations and provided constant support during the testign phases. I was most impressed with their efficency to respond and resolve matters within a couple of hours of raising the query. 

Are there any areas for improvement or something Shaligram Infotech could have done differently?

Where we provided written information and a summary of tasks with screenshot examples, the work was always completed in good time and to a high standard. The only area for improvement I would suggest is that written documents are provided after meetings with a summary of points discussed and reviewed in the meeting. We had a lot of different points to review when reworking the Dynamics365 and sometimes an item to be addressed would be missed or would have to be repeated. A written summary of all discussed would help both the client and team review the areas of work following the call. 

BACKGROUND

Please describe your company and position.

I am the Head of Community, Influencers, PR & Partnerships of Beauty Pie

Describe what your company does in a single sentence.

We are a beauty buyers' club that gives members access to high-quality beauty products at transparent factory-cost prices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• We hired Shaligram Infotech to help us refine and enhance our customer relationship management (CRM) strategy. As a beauty buyers' club offering members access to high-quality beauty products at transparent factory-cost prices, we recognized the need for a more personalized and targeted approach to engage our growing member base. Our previous marketing efforts lacked the ability to effectively segment members based on their purchasing behavior, preferences, and demographics. This made it challenging to offer the level of personalization that our members deserved, and we wanted a solution that would improve member retention and drive stronger engagement.

SOLUTION

How did you find Shaligram Infotech?

• Online Search
• Referral

Why did you select Shaligram Infotech over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Shaligram Infotech took a deep dive into understanding our business model and the unique needs of our members. They worked closely with us to develop a CRM strategy that would allow for sophisticated segmentation, categorizing members based on various factors like buying habits, product preferences, and demographic details. Their team implemented a CRM system that integrated seamlessly with our existing infrastructure, providing us with the tools to create and execute personalized marketing campaigns. These campaigns, which included automated email, SMS, and push notifications, were designed to promote relevant offers, product launches, and exclusive discounts tailored to each member’s individual history and preferences.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the CRM strategy was implemented, we have seen a noticeable improvement in member engagement. Our members are more responsive to offers and exclusive deals they receive, and we’ve noticed an increase in repeat purchases. While it’s difficult to quantify everything precisely, the overall sentiment from our members has been positive, and we’ve been able to build stronger relationships with them. The automated campaigns are now running smoothly, and we are able to send timely, relevant communications without the need for constant manual oversight.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire process was handled with professionalism and a clear focus on delivering results that aligned with our goals. Shaligram Infotech’s team didn’t just deliver the technical aspects of the CRM system; they ensured that we fully understood how to use the platform to its maximum potential. They provided thorough training and ongoing support, which was invaluable as we began to integrate the system into our daily operations.

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness to our requests throughout the project was exceptional. Whenever we had questions or needed adjustments, their team was quick to respond, always ensuring that we felt supported.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

I don't think I have any for now.

BACKGROUND

Please describe your company and position.

I am the Co-Founder and CEO of SUMMERSALT

Describe what your company does in a single sentence.

We are a a generation-defining apparel brand, providing wardrobe essentials for women who are going places.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

When we approached Shaligram Infotech, we were looking for a partner to help us navigate some of the growing pains that came with scaling our operations. Our company has always been about delivering high-quality apparel with an impeccable fit and an unparalleled customer experience. 
However, as our business grew, so did the complexity of our backend operations. We needed a way to better manage our order tracking, streamline our supply chain communications, and improve the efficiency of our returns and exchanges process. These were not just operational hurdles but integral aspects of maintaining the trust and loyalty we had built with our customers.

SOLUTION

How did you find Shaligram Infotech?

• Online Search
• Referral

Why did you select Shaligram Infotech over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From the outset, Shaligram Infotech took the time to understand our challenges and workflows, going beyond coding to grasp our brand ethos. They created an order tracking system using Airtable and Glide, providing real-time visibility and enabling our team to respond swiftly to customer inquiries, transforming our approach to service.  

They also addressed a key pain point in supply chain communication by automating manual processes with monday.com and Airtable. This solution saved time, improved transparency, and enhanced reliability, particularly with partners across time zones.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes of these solutions were evident almost immediately. The order tracking dashboards became an indispensable tool for our customer service team, cutting down the time spent addressing inquiries and boosting overall efficiency. Our supply chain processes experienced fewer delays, allowing us to maintain stock levels and fulfill orders more predictably. The returns platform not only enhanced the customer experience but also had a tangible impact on our retention rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team was incredibly responsive and proactive, often anticipating challenges and presenting solutions before we even had to ask.

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The process became so straightforward that we saw an immediate improvement in customer satisfaction, and more importantly, fewer customers opted for refunds, choosing instead to exchange items.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

They understood that we weren’t just looking for efficiency but a way to enhance the experience we provided to our customers, and every tool they delivered reflected that understanding.

BACKGROUND

Please describe your company and position.

I am the President & Founder of Riot Glass LLC

Describe what your company does in a single sentence.

We are the manufacturer of security glass and framing components, we make a wide variety of security glass systems designed to prevent forced entry and mitigate ballistic threats. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• We wanted a process for an efficient and custom CRM to keep track of leads, handle customer accounts, build out requirements specific to the customers we are working with and tie in service requests with order histories. Therefore, we approached Shaligram Infotech to develop a no-code platform that would help us increase the level of customer support and ensure our sales team had access to data-driven insights hands-free.

SOLUTION

How did you find Shaligram Infotech?

• Online Search
• Referral

Why did you select Shaligram Infotech over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They worked with us to understand some of the high level requirements, and soon got started on building an easy-to-use, no-code based custom CRM. With this CRM in place, our sales personnel were able to record the leads with ease, manage accounts for each customer and maintain a comprehensive history of exact requirements allowing us to have all relevant information in one robust platform.

The main outputs involved a lightweight lead management tool, an address book for customer accounts, and an order history and service request capability. They made sure that the CRM is aligned with our existing infrastructure, and also conducted extensive training sessions for our staff to familiarize them. It also included personal dashboards for the real-time insight and visualization of the data which made our decision-making more meaningful.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Shaligram Infotech CRM solution we received has completely changed how our sales and customer service teams function. Our capacity to manage customer relationships immediately improved; everything is now consolidated in one place, and the time spent by our team searching for details on their customers has decreased significantly. And with the connected order histories and service requests, our response time has been improved too as our team can access everything they need to respond in seconds. Streamlined lead tracking has also improved our follow up rate, allowing us to convert more prospects into clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management from Shaligram Infotech has been second to none. The team stuck to the timeline and delivered each part of the project on time. They kept us updated every step of the way by organizing regular meetings regarding progress, challenges experienced, and adaptations needed. After we tested the first version of the CRM and needed some small customizations, they were very responsive and modified the system without question. They move quickly, and everything was done in a hassle-free manner.

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They went far beyond developing just a run of the mill CRM, they took the time to understand the nuances of our industry and you could tell that this was reflected in their valuable suggestions which would only improve the end result. As we were inexperienced with CRM development and no-code, their extensive knowledge of the space proved invaluable for us too.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

Overall, our experience with Shaligram Infotech was extremely positive, and they exceeded our expectations on nearly every front.

BACKGROUND

Please describe your company and position.

I am the CEO of 2unboss.today bv

Describe what your company does in a single sentence.

Building Saas circular HR labor model, with talent assessments, matching, team performance for organizations and employable people.  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• external development team
• Capacity
• Knowledge

SOLUTION

How did you find Shaligram Infotech?

LinkedIn

Why did you select Shaligram Infotech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope: Build an employee-focused work ecosystem, a marketplace for talent and work happiness, where people internally and externally manage their employability, develop competencies and the organization has a performance work happiness talent development platform as a replacement for the traditional HR system with the best expert tool integrated into one platform. 

Where companies has continuous visibility into internal talent and externally available talent and performance  and where the employees has continous insight about matching en his employabilty. Builing this by refactoring a backend application, developing api connectors with Front end community software framework. 

Setting up and developing frontend Wordpress community application, connecting pluginns, tailor made development of interaction tools such as e learning, conversation log, matching tools, role house, reward house, skill wallet, market place ect....

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working application.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We use Jira ticket system and Skype.

What was your primary form of communication with Shaligram Infotech?

Virtual Meeting

What did you find most impressive or unique about this company?

They are willing to think along, indicate what one is not doing, and willing to solve problems from responsibility as well.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

Thinking even more like a business partner and not a supplier of smart It capacity. Not just continuing to build on their existing business model, moving with the changing customer demand even if it means stepping out of your comfort zone. 

BACKGROUND

Please describe your company and position.

I am the General Manager of RIKAZ Real Estate Development

Describe what your company does in a single sentence.

RIKAZ Real Estate Development is a unique window for an ideal residential experience, through which we look forward to a broader horizon to create new investment opportunities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• As a real estate development company committed to providing innovative and sustainable solutions, we were facing several challenges in streamlining our property management processes, automating listing procedures, facilitating client communication, and managing real estate transactions efficiently. Our goal was to enhance operational efficiency, improve customer satisfaction, and maintain a competitive edge in the dynamic real estate industry.

SOLUTION

How did you find Shaligram Infotech?

Referral

Why did you select Shaligram Infotech over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Shaligram Infotech to develop a custom software solution tailored to our specific needs. Their team worked closely with us to understand our requirements and pain points. The scope of work included developing a comprehensive property management system, integrating automated listing processes, implementing a robust client communication platform, and facilitating seamless real estate transaction management. Key deliverables: 

• Property Management Module: A user-friendly interface for managing properties, tracking maintenance requests, and generating reports. 
• Automated Listing Module: Integration with popular real estate portals for automated listing updates and synchronization. 
• Client Communication Platform: A secure and efficient platform for client communication, document sharing, and collaboration. 
• Transaction Management System: A streamlined process for managing real estate transactions, including contract generation, e-signatures, and compliance tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The custom software solution developed by Shaligram Infotech has significantly improved our operational efficiency and customer satisfaction. We have experienced a noticeable increase in productivity, faster response times to client inquiries, and a more seamless transaction process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional. They consistently delivered items on time, demonstrating their commitment to meeting deadlines and ensuring project milestones were achieved efficiently. They maintained open communication channels, adhered to timelines, and promptly addressed our concerns and requirements. Their responsive approach and dedication to our success were commendable.

What was your primary form of communication with Shaligram Infotech?

Email or Messaging App

What did you find most impressive or unique about this company?

What truly stood out was Shaligram Infotech's commitment to understanding our unique business needs and their ability to translate those requirements into a tailored solution. Their team's expertise, attention to detail, and problem-solving skills were impressive.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and position.

I am the CTO of SMS Business Cloud

Describe what your company does in a single sentence.

SMS is one of the leading managed service providers in the UK specialising in excellent customer service across the entire Microsoft 365/azure stacks

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• integrate whmcs billing system to microsoft dynamics crm
• synchronisation of all data points between 2 systems
• detection and avoidance of duplicate records

SOLUTION

How did you find Shaligram Infotech?

Online Search

Why did you select Shaligram Infotech over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Analysis Analysis for figuring out the existing system and the impact that the future customization will bring to the system 
• Syncronisation triggering create of each actions for base entities 
• Whenever there will be any creation of new records in CRM or in WHMCS's common data items then syncing processs from WHMCS to CRM and vice versa. triggering update of each actions for base entities 
• Whenever there will be any update in any excisting records in CRM or in WHMCS's common data items then syncing processs from WHMCS to CRM and vice versa. 
• Base Entities to be included "Account Contact Quote Order Invoice Product Activities etc,.." 
• Need to have one extra field in each entity in order to store Unique Id for both the environments. i.e, 
• AccountId using which CRUD operations(Create-Read-Update-Delete) will be carried out. 
• Do not synchronize if relate Customer Account is not available 
• In case where in there is an event of create or update on any record for example ceation of lead in CRM which hasn't placed any order yet so no related customer account in WHMCS. 
• So in such case it will not synchronize. For such records put flags with which we it will be easier to display accounts in CRM which does not have any matching rerd in WHMCS. 
• Creation of an api through which new record will get created based on the information held by each other.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Everything synchronised up both ways just as we expected. Shaligram was very responsive to our requirements and indeed several times they changed/fixed things when asked. We are looking to use them for several larger projects

Describe their project management. Did they deliver items on time? How did they respond to your needs?

on time or early, all needs were taken care of

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I liked that Shaligram Infotech was efficient and had great communication and take the time to demo whenever needed. We must have asked them the same questions 20 times and yet they were patient enough to keep showing us.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

no, very happy

BACKGROUND

Please describe your company and position.

I am the Director of a software company

Describe what your company does in a single sentence.

Custom software development and business analytics

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shaligram Infotech to accomplish?

• Assistance in workload completion

SOLUTION

How did you find Shaligram Infotech?

Online Search

Why did you select Shaligram Infotech over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Shaligram Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Custom Feature Development: Implementing tailored features to enhance our software's functionality and user experience.
• Bug Fixes and Optimization: Resolving software issues and optimizing performance for smoother operation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The modifications introduced by 'Shaligram Infotech' had a positive impact on our software. User satisfaction improved as reported errors reduced, leading to a smoother user experience. Additionally, the software's performance showed enhancements, contributing to its overall efficiency. These changes reflected a successful project with tangible improvements, demonstrating progress and success without detailing the scale of the changes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

'Shaligram Infotech' exhibited effective project management by consistently delivering items on time and promptly responding to our needs. Their punctuality and responsiveness contributed to the project's success.

What was your primary form of communication with Shaligram Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about 'Shaligram Infotech' was their seamless blend of technical expertise and a strong customer-centric approach. They consistently met deadlines and addressed our needs promptly, showcasing a commitment to both quality and client satisfaction.

Are there any areas for improvement or something Shaligram Infotech could have done differently?

Our experience with 'Shaligram Infotech' was highly positive. The only challenge we encountered was related to time zones, which occasionally made it difficult to schedule meetings and maintain real-time communication. Their performance and dedication to the project were excellent, and we would consider working with them again on future clients not so dependant on time zone.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a private clinic. We do heart monitoring and diagnosis.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shaligram Infotech?

We developed a website 3–4 years ago, so it was a bit outdated. We were looking for an easy and convenient way to upgrade our site.

SOLUTION

What was the scope of their involvement?

Shaligram Infotech updated our WordPress website. We initially connected via Skype and sent them a file with all the changes we wanted. Then, they went on to execute those changes. Additionally, they did some design work for some fliers.

The website was simple; its primary purpose was to showcase our telephone and information so physicians and patients could find us. The only thing Shaligram Infotech added was a short instruction video on how to use our devices.

What is the team composition?

We worked with four teammates. Our main point of contact was Ruturaj (Business Development Manager).

How did you come to work with Shaligram Infotech?

We came into contact with Shaligram Infotech through a friend and colleague.

How much have you invested with them?

We spent about €1,000 (approximately $1,100 USD).

What is the status of this engagement?

We started working with them in March 2020, and they did the last update in March 2022. We contact them every time we have a question or update, which is 2–4 times a year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We received positive feedback from our physicians and patients; they found the site easier to navigate.

How did Shaligram Infotech perform from a project management standpoint?

They performed well; the team was very responsive. Every time we asked a question or uploaded a document, they responded within the same day. We used emails, but our main communication medium was Skype. All in all, everything worked out perfectly.

What did you find most impressive about them?

Shaligram Infotech was on top of everything. They took the project seriously and were accurate and quick to deliver. Moreover, they had excellent pricing.

Are there any areas they could improve?

They had to update our website in Dutch, but they didn’t speak the language. When a question wasn’t clear to them, they didn’t ask us for clarification, they just did it. Therefore, sometimes they didn’t do the tasks as we wanted. However, it just happened 1–2 times. Overall, we were quite impressed with what they did.

Do you have any advice for potential customers?

My advice is to prepare in writing how you want your website to look. If you prepare that document well, Shaligram Infotech will develop it swiftly.