IT Managed Services
$50,000 to $199,999
Sep. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They're very well organized."

Oct 1, 2026

CMO, Panem Agency

Julia Klotsko

Advertising & marketing
Ukraine
51-200 Employees
Online Review
Verified

Sereno IT Support provides IT support services for a digital marketing agency. The team handles help desk support, troubleshooting, account and device setup, and maintenance work.

Sereno IT Support has helped the client reduce recurring IT issues and save time on tech-related matters. The team is well organized, handles requests promptly, and keeps the client updated. Moreover, they are flexible and respond quickly to the client's changing needs.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CMO of Panem Agency

Describe what your company does in a single sentence.

Digital marketing agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sereno IT Support to accomplish?

We needed reliable IT support services so our team could focus on client work, not tech issues. Our goals were fast fixes, a proactive approach to prevent repeat problems, and clear communication.

SOLUTION

How did you find Sereno IT Support?

Online Search

Why did you select Sereno IT Support over others?

High ratings
Good value for cost
Referred to me

How many teammates from Sereno IT Support were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sereno provides our day-to-day IT support services: helpdesk for the team, troubleshooting, account and device setup, and ongoing maintenance to keep systems running smoothly and securely.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fewer recurring IT issues, faster resolution times (requests are usually picked up within minutes), and noticeably less time our team spends dealing with tech problems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They're very well organized. Requests are handled on time, they keep us updated without chasing, and they respond quickly and flexibly whenever our needs change.

What was your primary form of communication with Sereno IT Support?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their sense of ownership. They treat our IT like their own, fix the root cause instead of just the symptom, and communicate like part of our team.

Are there any areas for improvement or something Sereno IT Support could have done differently?

Nothing major. If anything, we'd welcome more regular proactive check-ins on new tools that could help an agency like ours.

RATINGS

5.0

Sereno IT Support

A united tech partnership for your London business

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