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Sentire Kenya Limited

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Managed ICT Services for Kenyan Businesses

Sentire Kenya is a managed ICT services provider headquartered in Nairobi, Kenya. We deliver end-to-end IT support, cybersecurity, cloud infrastructure, networking, backup and disaster recovery, hosted PBX, VoIP, CCTV, and IT consulting for businesses across Kenya.

  • Min project size
    $1,000+
  • Hourly rate
    $25 - $49 / hr
  • Employees
    2 - 9
  • Locations
    Nairobi, Kenya
  • Year founded
    Founded 2024

1 Locations

  • Nairobi , Kenya

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    Our Story

    We’re Sentire Kenya — a Nairobi-founded managed ICT team delivering reliable, secure IT for Kenyan businesses since 2015. Our engineers provide 24/7 local-first support, proactive monitoring, cybersecurity, cloud migrations, resilient networking, backup & VoIP under transparent monthly contracts. Trusted by 50+ clients, we maintain a 99.9% uptime SLA and combine deep local market knowledge with security-first practices.

    Tools and Technology

    Microsoft Teams
    Slack
    Notion
    SharePoint
    LastPass
    Freshdesk
    Azure
    Google Workspace
    Cloudflare
    Microsoft Azure

    Commonly Asked Questions

    Every client has a named engineer as their primary point of contact. We communicate via phone, email, and WhatsApp, with response times defined in each client's service agreement — typically under 4 hours for standard issues and under 1 hour for critical ones. Monthly reports cover uptime, incidents logged and resolved, response times, and proactive work carried out. Quarterly reviews with management summarise infrastructure health, upcoming risks, and technology recommendations. For project work, we use milestone-based updates with a shared tracker so clients have full visibility at every stage.

    Onboarding starts with a full IT audit — we document every device, application, user account, and network component in the environment. This gives us a baseline and surfaces any immediate risks that need addressing. From the audit we produce an onboarding report covering current infrastructure status, recommended quick wins, and a 90-day stabilisation plan. The client reviews and approves this before we begin any changes. Deployment typically runs over two to four weeks depending on environment size. We install monitoring agents, configure remote management tools, set up alerting thresholds, and migrate any existing support tickets or asset records. Users receive a short briefing on how to reach the Sentire team and what to expect from the service. By the end of week four, the environment is fully under management and the client has a named engineer, documented runbooks for their infrastructure, and a scheduled first monthly review.

    Onboarding starts with a full IT audit, we document every device, application, user account, and network component in the environment. This gives us a baseline and surfaces any immediate risks that need addressing. From the audit we produce an onboarding report covering current infrastructure status, recommended quick wins, and a 90-day stabilisation plan. The client reviews and approves this before we begin any changes. Deployment typically runs over two to four weeks depending on environment size and the infrastracture. We install monitoring agents, configure remote management tools, set up alerting thresholds, and migrate any existing support tickets or asset records. Users receive a short briefing on how to reach the Sentire team and what to expect from the service. By the end of week four, the environment is fully under management and the client has a named engineer, documented runbooks for their infrastructure, and a scheduled first monthly review.

    Locations (1)

    Feruzi Towers Nairobi, Kenya 03600

    6 - 9

    Contact Sentire Kenya Limited

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