Scaylar Technologies

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer of Pinnacle Global Network

Describe what your company does in a single sentence.

PGN (Pinnacle Global Network) is a business consulting firm that helps established entrepreneurs scale their companies through mentorship from a network of accomplished CEO mentors, guiding them past revenue plateaus toward more profitable, team-run businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scaylar Technologies to accomplish?

• Give leadership one place to ask questions about the business and get proactive alerts, replacing a fragile single-user prototype with a secure assistant that reads live from HubSpot, Asana, Google Workspace, and invoicing.
• Build out HubSpot Service Hub across full member lifecycle so customer success works from one system.

SOLUTION

How did you find Scaylar Technologies?

Upwork

Why did you select Scaylar Technologies over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Scaylar Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Implemented HubSpot Service Hub, including ticketing pipelines / SLAs / knowledge base / customer portal / reporting dashboards / properties / custom objects. Configured automation and workflows to reduce manual handling of customer lifecycle tracking, including onboarding and ongoing support. Developed an executive intelligence layer (EIL) — a orchestration system giving PGN leadership a consolidated view of business performance and surfacing opportunities to reduce operational costs and provide proactive guidance on areas of risk. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The assistant now serves five executives across four connected systems, replacing a single-user tool. The Service Hub buildout covers 106 mapped process steps across seven functional areas. Leaders get answers in seconds rather than manual lookups across tools.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 The team clearly communicated questions and recommendations regarding both projects and was available at all times. Response time was exceptional, beyond anything I've ever experienced from a development team. 

What was your primary form of communication with Scaylar Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

 The knowledge and insight they were able to grasp quickly regarding the business of PGN and pairing that with solutions through both projects to address core problems the company was facing. 

Are there any areas for improvement or something Scaylar Technologies could have done differently?

Scaylar Technologies has gone above and beyond my expectations regarding response times, knowledge, recommendations, and insights. 

BACKGROUND

Please describe your company and position.

I am the CIO of Dimerc

Describe what your company does in a single sentence.

Sell Office Supplies, Break Room Supplies, Cleaning Supplies for Businesses, Individuals and Government

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scaylar Technologies to accomplish?

• Migrate Funcionalities to the Cloud (AWS)
• Adopt Serverless Technologies
• Search for a AWS Partner for long term relationship

SOLUTION

How did you find Scaylar Technologies?

Other

Why did you select Scaylar Technologies over others?

High ratings, Good value for cost

What was your primary form of communication with Scaylar Technologies?

Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

• Migration of Legacy Code
• Legacy Functions and generating new Functions to AWS services using Serverless Technologies
• Seamless Replacement of actual Functions using AWS API Gateway
• Lambda Function
• RDS
• Cloudwatch
• Zero Time Down for Shopify Shop functionality.
• API Integration with Chilean Largest Logistical Partner
• Enhance Shopify by creating a custom online Pricing service

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Operational APIs
• Shopify Downtime

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent. In the begining I was pushy over the duration of each activity, but since the first delivery, they showed me that the exceeded my needs by far, turning in each milestone before the actual deadline (and much more faster than what the project plan it to be received). On the modification aspects, they were fully flexible to incorporate every on-the-fly request and kept delivering what Dimerc needed on the timeframe expected

What did you find most impressive or unique about this company?

The availability they have to interact with us and the little time it took to them to understand the business case of the project.When you have a critical issue to be solved, they are always present to assist

Are there any areas for improvement or something Scaylar Technologies could have done differently?

None for me. They consistently exceed our expectations.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Robles Consulting LLC, an IT company that provides custom web and mobile development, cloud solutions, DevOps, and AI services to help businesses innovate, grow, and achieve scalable, future-ready technology outcomes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Scaylar Technologies?

We needed a great source of engineering talent for our external clients whenever we needed subcontracting.

SOLUTION

What was the scope of their involvement?

Scaylar Technologies has helped us with AI voice and video projects. The team has provided end-to-end project delivery, including standing up SaaS from scratch.

What is the team composition?

We’ve worked with 2–5 teammates from Scaylar Technologies.

How did you come to work with Scaylar Technologies?

We found them on Upwork. We chose them over other options because they had high ratings, their pricing fit our budget, they offered good value for the cost, and they offered free bug fixes.

What is the status of this engagement?

We started working together in December 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Scaylar Technologies has launched the product.

How did Scaylar Technologies perform from a project management standpoint?

Scaylar Technologies’s project management has been good. The team has delivered on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Scaylar Technologies’s flexibility is impressive. The team is very receptive to feedback.

Are there any areas they could improve?

I don’t think there’s anything they can improve on. I appreciate them.

BACKGROUND

Please describe your company and position.

I am the Principal of a software company

Describe what your company does in a single sentence.

Software consultation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scaylar Technologies to accomplish?

• Augment staffing

SOLUTION

How did you find Scaylar Technologies?

Upwork

Why did you select Scaylar Technologies over others?

High ratings

What was the size of Scaylar Technologies’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Developing software for a business application

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Number of developers that they provided who worked on the project

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did a good job of completing everything on schedule.

What was your primary form of communication with Scaylar Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The technical skills and connections of its managers Aalishan and Zubair

Are there any areas for improvement or something Scaylar Technologies could have done differently?

Perhaps a bit more transparency and offering a bit more control, but this is not something that would be desirable to many firms besides ourselves.