Sand Studio & Co.

BACKGROUND

Please describe your company and position.

I am the CEO of Taishi Tech & Associates

Describe what your company does in a single sentence.

Fintech

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sand Studio & Co. to accomplish?

• Fintech app that is for non financial literate

SOLUTION

How did you find Sand Studio & Co.?

Referral

Why did you select Sand Studio & Co. over others?

• Great culture fit
• Company values aligned

How many teammates from Sand Studio & Co. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Studying user’s pain points, gains and behaviour. Then UX/UI design accordingly to insights gained from the user study. Also they validated the usability to ensure if the design was effective for the target audience.At the end we got in-depth report about users and figma design as deliverables.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We exhibited a pop up booth at the event and showcased the application developed according to their design. We got so many positive feedbacks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

the project delayed about 20-25% of the time estimated. It was probably the surprising complexity of the requirement that we both did not know at the outset. They still handled the project and quality was at the expected level.

What was your primary form of communication with Sand Studio & Co.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were true design thinkers who understood the concept of human-centered design, which is very rare in Thailand. The design style was also universal.

Are there any areas for improvement or something Sand Studio & Co. could have done differently?

The overview flow and tentative schedule at the kickoff might be helpful for stakeholders to understand when and how to get involved and so what to expect. Otherwise, it would feels a bit like being accompanied while being blindfolded at some stages.

BACKGROUND

Please describe your company and position.

I'm an executive at PharmCare Group Company Limited

Describe what your company does in a single sentence.

PharmCare is a Thailand-based Telemedicine and Telepharmacy platform with a network of over 700 pharmacies and clinics across the country.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sand Studio & Co. to accomplish?

• UXUI for the development of Telehealth services
• Responsive web-application UI
• End to end system according to service design

SOLUTION

How did you find Sand Studio & Co.?

• Online Search
• Referral

Why did you select Sand Studio & Co. over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Great design fit

How many teammates from Sand Studio & Co. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Full UXUI design delivered with Adobe XD 
• Development team kick off meeting to transfer designs to implementation
• UXUI enhancement solutions post service launch

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Low user drop off rate post-launch

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered items in a timely manner with flexible adjustments as required. Responded well to our special needs as our service is healthcare based which may require special attention to patient experience in some aspects.

What was your primary form of communication with Sand Studio & Co.?

Virtual Meeting

What did you find most impressive or unique about this company?

Great design solution to customer experience problems.

Are there any areas for improvement or something Sand Studio & Co. could have done differently?

I was very satisfied with their way of collaboration and output.