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SalesWave

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Order confirmation & upsell call center for e-com

SalesWave is an outsourced call center for product businesses and e-commerce in Ukraine. We confirm customer orders and run upsells for online stores.

What we deliver:

  • Order approval rate of 70–95%, depending on the product and traffic channel — achieved through automated fast dialing
  • Average upsell rate of 60–85%

How pricing works:

  • You pay only for confirmed orders plus a percentage of the upsell margin
  • Unconfirmed orders are not charged

Working terms:

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    10 - 49
  • Year founded
    Founded 2018

Service Lines
Call Center Services
70%
Sales Outsourcing
30%

No Focus Areas have been added yet…

Industries
eCommerce
60%
Retail
25%
Consumer products & services
15%
Clients
Small Business (<$10M)
100%

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Our Story

SalesWave grew out of a product business. Our team has 12+ years in e-commerce and once handled 350+ orders a day, so we built our own order confirmation and upsell process. When another store owner asked us to call his customers too, we saw the value of doing one thing well. Today we work only with e-commerce and product businesses: fast automated dialing, careful upsells, and payment only for confirmed orders.

What Sets Us Apart

Fast automated dialing

Automation lets us reach customers quickly — median time to first call is under 2 minutes, with up to 4 call attempts. That is why our clients see an order approval rate of 70–95%, depending on the product and traffic channel.

Upsells without pressure

We offer an upsell once, gently, and only when the customer is confident about the main order. A confirmed order without an upsell is better than a lost one. Average upsell rate: 60–85%.

Pay only for results, start in 1 day

You pay only for confirmed orders plus a percentage of the upsell margin. Launch within 1 day, no minimum contract term, and we take new stores starting from 3–4 orders a day.

Commonly Asked Questions

Our clients see an order approval rate of 70–95% and an average upsell rate of 60–85%, depending on the product and traffic channel. The more expensive the product, the larger the upsells we can make and the more profit we bring.

You pay only for confirmed orders plus a percentage of the upsell margin. Unconfirmed orders are not charged. There is no per-minute billing for order confirmation.

We usually launch within 1 day after agreeing on terms. There is no minimum or maximum contract term — if you decide to stop, we pause the calls right away.

Yes. We can connect to your CRM, or give you free access to ours. You see the status of every order and every call mark in real time.

All calls are recorded, and you can listen to any of them. In the CRM you see each order’s stage and call results. If something doesn’t work for you, tell us and we fix it as quickly as possible.

Contact SalesWave

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

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