Sakuzo AI

BACKGROUND

Introduce your business and what you do there.

I'm the owner of a barbershop with two locations near Lisbon, offering haircuts and beard care.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sakuzo AI?

We needed help with automations, more haircuts, and having everything under control during the renovation.

SOLUTION

What was the scope of their involvement?

Sakuzo AI has built a WhatsApp assistant for our two barbershops. It answers customers at any hour and books, reschedules, and cancels appointments directly in each barber's real calendar in Teamup. It knows which barber works at which shop on each day, and it steps back when someone from the shop replies. The team keeps adjusting it based on real conversations. The project is ongoing.

What is the team composition?

We work with 2–5 teammates from Sakuzo AI.

How did you come to work with Sakuzo AI?

They were referred to me. I chose them over other options because they had high ratings, a great culture fit, and good value for the cost.

How much have you invested with them?

So far, we've spent less than $10,000.

What is the status of this engagement?

We started working with them in January 2026, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The WhatsApp assistant saves time, and I no longer have to answer the phone. Customers book at any hour, including outside opening hours, and through social media too. We have better control of haircuts and adjustments to bookings, fewer no-shows, and less wasted time. Overall, we've seen a 75% increase in bookings and a 95% time saved. Additionally, less than 5% of people miss their appointments.

How did Sakuzo AI perform from a project management standpoint?

Sakuzo AI delivers on time. We communicate via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

I'm impressed by their detailed action.

Are there any areas they could improve?

There's nothing they need to improve.