RW Infotech Private Limited

BACKGROUND

Please describe your company and position.

I am the Global Infrastructure Manager of SSD Nodes (Strasmore, Inc.)

Describe what your company does in a single sentence.

We're firm believers that everyone should have effortless access to high-performance, feature-packed, and budget-friendly virtual private servers.

Back in 2011, our journey began with a clear mission: to transform VPS hosting into a resource accessible to all. Whether you're a student, a solo developer, or part of a large-scale team, we want to empower you to create remarkable web experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RW Infotech Private Limited to accomplish?

• Develop new features in of our Web Hosting Billing & Automation Platform
• Fix all bugs and shortages on our platform
• Develop a full-fledges website with the newest web technologies
• Refurbish about UI/UX to meet potential users expectations
• Take control of our Social Media Advertising
• SEO actions to boost our company in organic search results

SOLUTION

How did you find RW Infotech Private Limited?

UpWork

Why did you select RW Infotech Private Limited over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from RW Infotech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Develop new features in of our Web Hosting Billing & Automation Platform
2. Fix all bugs and shortages on our platform
3. Develop a full-fledges website with the newest web technologies
4. Refurbish about UI/UX to meet potential users expectations
5. Take control of our Social Media Advertising
6. SEO actions to boost our company in organic search results

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Increased number of new customers
2. Increased customers retention and loyalty
3. Decreased churn rate
4. Decreased users complaints
5. Increased web efficiency score and uptime
6. Increased SEO scores
7. Increased Facebook and Google Ads revenue

Describe their project management. Did they deliver items on time? How did they respond to your needs?

First and foremost, their project management skills were outstanding. From the initial planning stages to final execution, every aspect was meticulously organized. They employed robust project management tools and techniques that ensured transparency and kept everyone on the same page. Regular updates and well-structured timelines made the entire process smooth and efficient.

Moreover, they consistently delivered all items on time. Their commitment to meeting deadlines was evident in every phase of the project. They managed to adhere to the agreed schedule without compromising on quality, which is a testament to their professionalism and dedication.

Most importantly, their responsiveness to our needs was truly impressive. Whether it was addressing our concerns, incorporating feedback, or making necessary adjustments, they were always quick to respond and adapt. Their proactive communication and willingness to go the extra mile made working with them a delightful experience.

What was your primary form of communication with RW Infotech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their innovative approach and attention to detail. RW Infotech Private Limited not only meets our expectations but often exceeds them with creative solutions and thoughtful insights.

Their ability to anticipate potential challenges and address them proactively was unique and greatly contributed to the project's success.

Are there any areas for improvement or something RW Infotech Private Limited could have done differently?

Not at all, we truly wish they continue providing the services as they are doing.

BACKGROUND

Please describe your company and your position there.

I'm a fitness enthusiast and wanted to get my fitness ideas to the world. I wanted a mobile application for the same. I'm the owner of the business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RW Infotech Private Limited?

I hired RWIT for the designing and development of the application.

What were your goals for this project?

I wanted to have a cross-browser friendly application that works well on both iOS and Android. I wanted the app to look good, attention-seeking and user-oriented.

SOLUTION

How did you select RW Infotech Private Limited?

I got in contact with RWIT through a mutual contact.

Describe the project in detail.

I had a vision of having a mobile application that can provide users on the go health assistance. I had an abbreviation of the requirement with the well-documented flow from my project manager.

Well, it can be said that I had an idea and these guys crafted it to reality. The app is React native based and works on both iOS and Android.

What was the team composition?

I was mainly talking to their business managers and as the project progressed the conversation was shifted from designers to developers and testers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project has been successfully launched on the stores and is doing good.

How effective was the workflow between your team and theirs?

The project/business manager we were talking to was really easy to work with. We had the required assistance always. They never let the time difference cause any sort of hindrances.

What did you find most impressive about this company?

The approach, the quality and the clarity of the process. The process was transparent since the start. If some tasks were supposed to take more time and more capital, I was informed about it in advance. There was no underlying cost.

Are there any areas for improvement?

As the end party, I wanted the process to be quick but as they say, good things take time. Everything turned out pretty well and it has been five months and the app is running bug-free.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of Down Town Real Estate.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RW Infotech Private Limited?

I needed help creating a website to buy and sell properties.

What were your goals for this project?

I wanted a sleek and eye-pleasing design that’s better than my competitors. I wanted the user to experience an easy-to-access and browsable website.

SOLUTION

How did you select this vendor?

They were referred to me by a friend.

Describe the project and the services they provided in detail.

Initially, I shared with RW Infotech Private Limited my vision, target audience, and a few of the competitors' websites. I provided Jaswinder (Managing Director, RW Infotech Private Limited) the approach that I was looking for, and he made sure they understood my requirements. Then they created a wireframe and provided samples of designs. Once everything was finalized, their developers built the front- and backend of the website.

What was the team composition?

I worked with a group of designers and developers. I was also assigned a business manager to answer all my queries.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The site was completed in late June 2019. Now that I'm working with their marketing team, the audience and query rate are increasing exponentially.

How was project management arranged and how effective was it?

RW Infotech Private Limited’s approach was really professional and warm. My assigned business manager was available around the clock. The main modes of conversation were Skype and Slack. Tasks were assigned using Freedcamp. 

What did you find most impressive about this company?

The whole team was immensely experienced. Their quality of work, professionalism, and availability were most impressive. 

Are there any areas for improvement?

No, there aren’t any areas for improvement that I can think of.