ROBUST SOFTECH PRIVATE LIMITED

Introduce your business and what you do there.

I’m the president of a dance organization. We have a dance studio, a membership site, a YouTube channel, run live events, and dance cruises.

What challenge were you trying to address with ROBUST SOFTECH PRIVATE LIMITED?

The main thing we wanted done is build our membership site, but over the years, they’ve helped us with all of our websites including a membership site — and basically any kind of development work that we need.

What was the scope of their involvement?

ROBUST SOFTECH has been helping us set up, host, design, and develop our websites, including implementing a payment processing system and sales optimization. Over time, I’ve started to rely on them for consultation and advice on some of our other projects, to direct me on the best ways to do it.

Most of our websites are done using WordPress, and they’ve recommended that I use Stripes as it is a popular payment processor right now. They’ve also been making suggestions on plugins, doing some design work for different sites, and are helping us with email marketing integration. They haven’t really provided us content writing, but they’ve done a little bit of on-page SEO work.

What is the team composition?

I’ve mainly been communicating with Naushad (Full Stack Developer), but there have been a couple of times where I’ve hopped on a call with a developer, whenever I had very specific questions.

How did you come to work with ROBUST SOFTECH PRIVATE LIMITED?

Upwork is where I originally met Naushad. Over time, we just developed the relationship and just continued working with them.

How much have you invested with them?

We’ve probably invested around $50,000.

What is the status of this engagement?

We started working together in February 2016, and we’re still working together. Obviously, with the pandemic, some of our projects have slowed down so we haven’t been particularly creative. We haven’t worked much too recently, but there’s still an open line of communication.

What evidence can you share that demonstrates the impact of the engagement? 

The membership website which they began working on has turned into a six-figure business that continues to grow every year.

How did ROBUST SOFTECH PRIVATE LIMITED perform from a project management standpoint?

I love communicating with Naushad. He’s very helpful and responsive — it doesn’t feel like I’m talking to a company. I can send him a question or maybe a project proposal, and he’s going to respond thoroughly. Our relationship has always been professional, yet with a friendly twist the entire time along.

There’s no friction in our communication, and I’ve never felt that I can’t talk to them unless I pay them. We initially communicated through Upwork, but it quickly moved to Skype and email, so those two tools have taken the lion’s share of communication.

What did you find most impressive about them?

I’ve always been impressed with their friendly approach, and how they’ve always been very fair with the prices. As a small business that doesn’t have the space to have a full-time developer, they’ve always been fair to get work done at a very reasonable price — even when I know it’s under market value.

Are there any areas they could improve?

No, not really. Any friction that I may have had in the beginning was from my ignorance of working with a developer.

Do you have any advice for potential customers?

I would suggest making the partnership an interactive experience first. I’ve learned to have a discussion about the outcome I want, and ask them for the best suggestions to get the ultimate results.

Please describe your company and your position there.

I’m the co founder of the company

For what projects/services did your company hire ROBUST SOFTECH PRIVATE LIMITED, and what were your goals?

We hired them to develop an online learning platform

How did you select this vendor and what were the deciding factors?

I have worked with Naushad and his team for years now, he has helped my businesses with many projects

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Website and online platform development

How many people from the vendor's team worked with you, and what were their positions?

2

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Top class work and performance as always

Describe their project management style, including communication tools and timeliness.

We had an agreed plan and timeline that we followed as a team

What did you find most impressive or unique about this company?

Their commitment to getting things right is impressive.

Are there any areas for improvement or something they could have done differently?

No

Please describe your company and your position there.

Owner of a manufacturing company

For what projects/services did your company hire ROBUST SOFTECH PRIVATE LIMITED, and what were your goals?

We needed an online ordering portal to work with our MRP, and also maintain and fix infected websites

How did you select this vendor and what were the deciding factors?

We searched online for qualified companies and found them

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a meeting to discuss requirements and timelines. There were a lot of design pieces as well as SKUs.

How many people from the vendor's team worked with you, and what were their positions?

2 people- Naushad and Ishpreet. Naushad is the face of the company and general liaison, Ishpreet is the woo-commerce expert.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The implementation of our new portal saves us a minimum of 3 -5 man hours per day of data entry, and lowered the error %

Describe their project management style, including communication tools and timeliness.

Daily and weekly meetings to discuss goals and timelines

What did you find most impressive or unique about this company?

They have an ability to adapt on the fly to make things happen

Are there any areas for improvement or something they could have done differently?

No