RND Experts

BACKGROUND

Please describe your company and position.

I am the Director of Arcadia Health Consultancy Pte Ltd

Describe what your company does in a single sentence.

Folke® Natural Skin Clinic combines naturopathy, botany, and a root-cause approach with non-invasive plant-tech innovation to deliver personalised, sustainable treatments for complex skin concerns, enhancing skin health and confidence naturally.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RND Experts to accomplish?

• Create a website
• Customisation of the website
• Combine aesthetics with the website's UX

SOLUTION

How did you find RND Experts?

Referral

Why did you select RND Experts over others?

• Referred to me
• Company values aligned

How many teammates from RND Experts were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work

 1. Website Creation

 • Objective: Develop a functional and visually appealing website that reflects Folke’s brand values and identity.

 • Tasks:

 • Set up a scalable website structure with a secure backend.

 • Implement a responsive design to ensure optimal viewing on all devices (desktop, tablet, mobile).

 • Develop initial content placeholders and page layouts, such as the homepage, service pages, product categories, and contact information.

 2. Website Customisation

 • Objective: Tailor the website features to meet Folke’s unique business needs, allowing flexibility for future adjustments.

 • Tasks:

 • Customise website layout, integrating specific functionalities such as an appointment booking system, e-commerce features, and client account management.

 • Integrate user-friendly tools for easy updates, like a content management system (CMS) that allows for updating text, images, and product information.

 • Ensure all customization aligns with Folke’s brand, ethos, and unique messaging style.

 3. Aesthetics and User Experience (UX) Integration

 • Objective: Blend visual aesthetics with intuitive user experience to create a site that is both engaging and easy to navigate.

 • Tasks:

 • Design the website interface to reflect the natural and plant-based values of Folke, with a visually cohesive color palette, typography, and layout.

 • Optimize the site’s UX by enhancing accessibility and ensuring a smooth user journey from landing pages to product selection and checkout.

 • Implement interactive elements, such as animations or transitions, that contribute to an engaging experience without sacrificing performance.

Key Deliverables

 • Complete Website Prototype: Initial site model showcasing the structure, layout, and basic functionality.

 • Customised Features: Functionalities tailored to Folke’s specific needs, such as booking and e-commerce integration.

 • Aesthetic & UX Finalisation: Refined website visuals combined with optimised user flow, ready for live deployment.

 • Final Live Website: Fully functioning, responsive, and SEO-optimized website, tested and quality-assured for public launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Development & Customisation Progress

 • Timeline Adherence: Tracking milestones met, such as prototype delivery, customisation completion, and UX/UI refinement, against project deadlines.

 • Feature Implementation: Number of custom features successfully integrated (e.g., booking system, e-commerce platform, CMS functionalities).

 • Bug Resolution Rate: Time taken to address issues from testing phases, demonstrating efficient development and quality control.

2. UX & UI Performance

 • User Journey Testing Results: Insights from usability testing, including ease of navigation and task completion time, measured during prototyping and final testing phases.

 • Aesthetic Approval Metrics: Stakeholder or user satisfaction ratings based on aesthetic and functional design, gauged through feedback surveys or focus group responses.

 • Responsive Design Scores: Testing results across devices (desktop, tablet, mobile) to ensure seamless experience and performance.

3. Functional & User Engagement Metrics (Post-Launch)

 • Conversion Rate: Percentage of visitors who complete a desired action, such as booking a consultation or making a purchase, indicating successful user journey design.

 • Bounce Rate: Lowered bounce rate showing improved initial user engagement through effective content placement and visual appeal.

 • Time on Page: Increase in average time spent on key pages (e.g., service or product pages), indicating compelling content and user engagement.

 • Customer Retention & Revisit Rates: Percentage of returning visitors, demonstrating effective design, navigation, and interest in offerings.

4. SEO & Performance Outcomes

 • Search Engine Rankings: Improvements in search rankings for relevant keywords, indicating successful SEO integration.

 • Page Load Speed: Achieved target loading speed across all devices (e.g., less than 2 seconds for mobile), as per UX/UI best practices.

 • Accessibility Compliance: Measured compliance with accessibility standards, such as WCAG, demonstrating inclusivity and usability for diverse audiences.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

RnD Experts managed the project efficiently, meeting deadlines for key deliverables like prototype development, customization, and UX finalization. They consistently delivered timely items, responded promptly to feedback, and adapted features to match our specific needs, ensuring a smooth and responsive collaboration.

What was your primary form of communication with RND Experts?

Email or Messaging App

What did you find most impressive or unique about this company?

RnD Experts impressed with their blend of technical expertise and a highly responsive, client-centered approach, seamlessly aligning aesthetics with functionality to capture Folke’s brand essence.

Are there any areas for improvement or something RND Experts could have done differently?

RnD Experts could improve by enhancing proactive communication on project updates and potential challenges. A more structured feedback loop might have streamlined revisions and kept all stakeholders better informed throughout the process.

BACKGROUND

Please describe your company and position.

I am the Director of HTLogics

Describe what your company does in a single sentence.

Shopify Developers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RND Experts to accomplish?

• To create the Product that will help to School Administration for tracking of Student Records

SOLUTION

How did you find RND Experts?

Referral

Why did you select RND Experts over others?

Pricing fit our budget

How many teammates from RND Experts were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope involves developing an E-commerce website with seamless integration with Microsoft Navision, an ERP system, to optimize business operations and enhance customer experience. The primary objectives include creating a user-friendly platform for online transactions, automating order processing, inventory management, and financial transactions through integration with Navision. 
Key features of the E-commerce site encompass user registration, product catalog, shopping cart, secure payment gateway, order management, and responsive design for compatibility across devices. Integration with Navision will facilitate real-time data synchronization for orders, inventory, and customer information, ensuring accuracy and consistency between systems. 
Technologies such as suitable E-commerce platforms, Navision APIs, robust database management systems, and web development technologies will be utilized. Risks such as technical challenges and security vulnerabilities will be addressed through proactive measures, while ongoing maintenance and support services will ensure the system's sustainability post-deployment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Bug Free System: RND Experts developed the eCommerce with ERP integration system which is Bug free and work smoothly on all the devices. 
• Improved Customer Satisfaction: They have provided better UI/UX experience which our client liked very much and also incrase the user traffic on the system.
• Easy to Login and Register: User will able to register with Social media platforms, easy to make the payment with Different payment mehtods like PAypal and Stripe.
•  Communication: Their Communication is favouls, They always available 24x7 through email and whatsapp.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

For Project management:

• They have used Asana and Trello For File management - 
• They have used Git They always deliverd the work on time even earlier than estimated time. Best way I like to work with this team is communication. 
• They are always available through email and whatsapp and Skype. Response time is 20-30 mins

What was your primary form of communication with RND Experts?

In-Person Meeting

What did you find most impressive or unique about this company?

We appreciated their effective communication, extensive technical skills, and timely delivery of the project.

Are there any areas for improvement or something RND Experts could have done differently?

As per my opinion everything is fine

BACKGROUND

Please describe your company and your position there.

I am the Co-Owner of Softwiz Infotech. We provide Software Consultancy Services to our Clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RND Experts, and what were your goals?

We hired RND Experts for one of our Complex ECommerce application. We have shared the requirements with RND Experts and after checking the requirements, they suggested to develop this project using Shopify. During development, we have faced many challenges but to our surprise, they came up with solution to each of our problem.

They have delivered the project within defined timelines and our client was very happy with the services.

SOLUTION

How did you select RND Experts and what were the deciding factors?

We searched via Google and shortlisted some of the ECommerce Service Providers. After having detailed discussions with all of them, we decided to go with RND Experts.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After initial meeting with them, we have shared the detailed requirement document with RND Experts. They have prepared the initial mockups which we shared with client. After client approved the same, they have designed and developed the Custom solution using Shopify.

How many people from the RND Experts team worked with you, and what were their positions?

There was a Project Lead assigned to this project. Under his guidance, 1 designer and 1 developer was working.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

There was overall increase in Sales due to online presence. Client is very happy with the outcome.

Describe their project management style, including communication tools and timeliness.

We were having regular meetings and incase of any delay, they informed us in advance

What did you find most impressive or unique about this company?

Their experience and command over Shopify were notable in the partnership.

Are there any areas for improvement or something they could have done differently?

We haven't faced any issues at all.

BACKGROUND

Please describe your company and your position there.

I'm the owner of an IT development company that creates surveys and mobile apps for medical research

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RND Experts, and what were your goals?

RND developed a complex yii2 platform with a customized LimeSurvey system. Its a diverse system with reminder emails, randomization scripts, SMS text messages and API's to communicate with iOS and Android apps

SOLUTION

How did you select this vendor and what were the deciding factors?

RND works hard. They are creative and they find solutions for most problems. We did some small projects after which we now have a continuous contract of maintenance and development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We made the platform in yii2 and limesurvey. We made a basic survey platform after which we started added new features based on requests of users. Then we started making communicating apps in Flutter.

How many people from the vendor's team worked with you, and what were their positions?

I mainly have contact with 2 full time employees.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

we have a platform with now over 4000 filled out surveys, 8 studies and 6 iOS/Android apps

Describe their project management style, including communication tools and timeliness.

communication is just fine. They are available and willing. English is fine as well. Timelines are usually met. Sometimes they are not met, but usually that's due to IT problems in their region.

What did you find most impressive or unique about this company?

Willingness to solve bugs and persistence in finishing new features.

Are there any areas for improvement or something they could have done differently?

none specific

BACKGROUND

Please describe your company and position.

I am the None of None

Describe what your company does in a single sentence.

Not a company. I'm retired and have a travel blog.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RND Experts to accomplish?

• Wordpress configuration

SOLUTION

How did you find RND Experts?

Online Search

Why did you select RND Experts over others?

Pricing fit our budget

How many teammates from RND Experts were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I needed some minor updates to my Wordpress configuration. The scope was small, but was dealt with quickly, thoroughly, and professionally.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Configuration fixes were completed as requested.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were on time and very efficient.

What was your primary form of communication with RND Experts?

Email or Messaging App

What did you find most impressive or unique about this company?

Responsiveness, despite the minor nature of the scope.

Are there any areas for improvement or something RND Experts could have done differently?

Nope.

BACKGROUND

Please describe your company and position.

I am the Publisher of Front Page Magazine, LLc

Describe what your company does in a single sentence.

Publishers of a local weekly advertising & feature magazine

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RND Experts to accomplish?

• To have a professional web site
• Ability to have our magazine online

SOLUTION

How did you find RND Experts?

Referral

Why did you select RND Experts over others?

• High ratings
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Design an aesthetically pleasing and easy to use site for readers to view an online version of our weekly print magazine, and for advertisers to get information on placing ads in our magazine.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We were sent periodic updates and images to show us the progress.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive, everything on time.

What was your primary form of communication with RND Experts?

Email or Messaging App

What did you find most impressive or unique about this company?

They were value-driven and professional.

Are there any areas for improvement or something RND Experts could have done differently?

No improvement necessary. We are extremely pleased with the service we received.

BACKGROUND

Please describe your company and your position there.

I am the owner of a marketing and web dev business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RND Experts, and what were your goals?

I needed a plug-in created that showed a coupon code that was uploaded by a CSV every 5/10 mins.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were very easy to communicate with and got work done at a fast pace! They understood what I was asking for and got started straight away.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a call to discuss the core features and it’s use case, the platform used, Pricing and milestones and establish clear lines of communications.

How many people from the vendor's team worked with you, and what were their positions?

I had a main point of contact Rajeev who is the director. He was very fast with responses and made sure I was well looked after.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We plan on using the plug-in to boost our e-commerce stores bounce rate!

Describe their project management style, including communication tools and timeliness.

The project was fairly small and straight forward so most communication took place over instant messaging. I was kept up-to date with milestones on a day to day basis.

What did you find most impressive or unique about this company?

They understood what I wanted from them. They were open to discussing too which was handy as the project needed to be tweaked every now n then. Their pricing was also very fair.

Are there any areas for improvement or something they could have done differently?

All bugs discovered were dealt with swiftly!

BACKGROUND

Please describe your company and your position there.

iloveethnic is online eCommerce store where you can buy only women clothes. This is mainly related to Indian Traditional Sarees where women can buy or any one can buy and gift to some one.

This idea came in my mind during covid where everyone is sitting at home and no one go to market to buy. So I have started this business. My Position in this company as a Owner and handling 10 member teams.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RND Experts, and what were your goals?

As like I said this idea came in my mind durign the Covid. So to make my presence online I need the website and then I have hired RND Experts for my website development. Initially I have only hired them for website development but later on stage also hired them for the Mobile applications for both Android and iOS

SOLUTION

How did you select RND Experts and what were the deciding factors?

I have did some research on the google and also did the corss checking from my friends about this company and found this is best company for my products

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Initially we have did all the meetings online because of Covid but as soon as lockdown over then we have did the several meeting in the office and main thing is that they are also available during the weekends for the meeting and also one time I have faced one issue during mid-night so there team have solved that issues too on the same time.

I must say that they are techy and there communication and project delivery on time is best approach

How many people from the RND Experts team worked with you, and what were their positions?

I have mainly worked the company owner RND Experts but have assigned this project to 2 person one is Developer and One is Designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Once the project is done they have suggested me to go with mobile applications initially I don't want to spent too much but they have shown us the results of other website and yes after making the mobiles apps our sales direct boom up and we are getting more users daily and main thing is our 70% customers are repeat customers.

Describe their project management style, including communication tools and timeliness.

All the tasks are done using the Project management tool called Basecamp and they have suggested this tool to trace the task and I have discovered that with this tool we have good outcome and deleivered all the work on the time and easily traceable.

What did you find most impressive or unique about this company?

I have found from this company - Best Communication - Best Developer and Desiging Team and yes Best Planing from there end and I thing if you have good planing of any work that will always suceess

Are there any areas for improvement or something they could have done differently?

According to me, They are good at completing tasks within budget and time.

BACKGROUND

Please describe your company and your position there.

They have done very good work in helping us update the website and is very professional and understanding. They had what it takes to take your website to the next level, and I am very happy they were there to help.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RND Experts, and what were your goals?

We needed extra features and design improvements to the website to give us a professional world-class feel.

SOLUTION

How did you select this vendor and what were the deciding factors?

They had the credentials and upon speaking to them they were very knowledgeable in the topic

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

- Edited the drawer cart to become more aesthetic

- Homepage carousel upgrade

- Homepage hero banner image frame edit

- Zoom on hover features

- Flickity feature add on

- Packing slip design upgrade

- Colour buttons upgrade

- Coming soon feature with countdown capability

How many people from the vendor's team worked with you, and what were their positions?

2 people who helped me with coding.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We say an increase number of customer feedback about the usability of the website

Describe their project management style, including communication tools and timeliness.

Clear timelines and if anything happens where the end time needs to be pushed back, clear communication with me.

What did you find most impressive or unique about this company?

Their flexibility and honesty on all the projects

Are there any areas for improvement or something they could have done differently?

Not really, great team to work with

BACKGROUND

Please describe your company and your position there.

I'm the Director of Futurex Trade Fair and event Pvt Ltd deals in organising B2B International Exhibitions , events and conference.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RND Experts, and what were your goals?

We are organising virtual Expo on 2d Platform , we hire RND Experts for the same. to organise B2b Virtual Expo.

SOLUTION

How did you select RND Experts and what were the deciding factors?

we Select as they worked for one my associate and project they handled was fabulous.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Scope is prepare website on wordpress and with plugins. for organise B2B Expo , Chat , Video , Audio, Anlaytical report and so on...

How many people from the RND Experts' team worked with you, and what were their positions?

One - Mr. Rajeev - Founder himself.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Outcome of the project was good and still we are doing regular modification to make more user friendly.

Describe their project management style, including communication tools and timeliness.

Project Management Style we cannot tell but communication tool was amazing , RND Team was working 24 x 7 and make ensure it should be flawless.

What did you find most impressive or unique about this company?

Their consistent efforts to rectify instantly was impressive.

Are there any areas for improvement or something they could have done differently?

In IT WORLD area of improvement is always require .