Rivell

BACKGROUND

Please describe your company and position.

I am the Managing Director of Building Radar

Describe what your company does in a single sentence.

Building Radar is a website that gives thorough information about construction projects and the companies that are involved.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• Increase online security after a breach
• Provide ongoing IT support as needs arise
• Assist with setting up security/camera system at main office

SOLUTION

How did you find Rivell?

• Online Search
• Clutch Site

Why did you select Rivell over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After a breach in our cloud-based system, Rivell first helped bolster our website security and email filtering. Once we were confident that we were safer through two-factor authentication and changed website settings, most of our problems were handled through the helpdesk.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our credit card information has not been used by anyone outside the organization since starting with Rivell. Our emails filter (some) spam now and our inboxes are cleaner. Our website was updated on the back end to have more current security protocols.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered on time and regular progress checks were made to ensure that the work was being done as we had hoped. Any request for assistance was quickly met with support from at least one individual, if not more.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Each request that we had was sent to a specialist for that specific area. Rivell clearly have teams of people focused on one type of work, guaranteeing success for every goal and task.

Are there any areas for improvement or something Rivell could have done differently?

I have no notes for improvement, Rivell is fantastic to work with!

BACKGROUND

Please describe your company and position.

I am the CEO of Abax Health

Describe what your company does in a single sentence.

Abax Health is an industry leading AI powered clinical analytics and patient engagement services firm dedicated to helping healthcare organizations realize their untapped revenue.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?
We reached out to Ascendant for additional technical resources. We have an existing IT department, but we recognize that they have some skill gaps. We brought in Rivell to lighten the support load and step in as a strategic leadership role.

SOLUTION

How did you find Rivell?

• Online Search
• Clutch Site

Why did you select Rivell over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rivell shares a support queue with our IT department. Their support desk troubleshoots support tickets in a timely fashion. We also lean on Rivell for network security recommendations, and they implemented those solutions for us early on in our relationship.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Choosing Rivell has truly been a major win for our company. They manage a lot of our support. We’ve noticed a big change since they stepped in and they took an IT leadership role that we really needed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

he workflow has been successful between our team and Rivell. We’ve integrated our support queue with them so we have shared visibility of inbound tickets. Rivell gives regular updates on where we stand on the technology front. There wasn't a lot of hand-holding with them, which we appreciated.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were nervous about how a commanded solution would work with our existing team. They provided us with a clear thought-out plan on how to proceed. We had some ramp-up time initially, but that was to be expected.

Are there any areas for improvement or something Rivell could have done differently?

At this time, we are very happy with them.

BACKGROUND

Please describe your company and position.

I am the CEO of Blinkist

Describe what your company does in a single sentence.

Blinkist is an app that allows people to read the most important nonfiction book insights in 15 minutes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?
Provide 24x7 managed security services, Penetration tests

SOLUTION

How did you find Rivell?

• Online Search
• Referral

Why did you select Rivell over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the services included 24x7 monitoring of our core information systems including firewalls. IDS, Microsoft Azure, MFA, threat hunting, and MDR/XDR. The online platform also includes in depth reporting and a Risk Management and compliance platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes include proactive notification, detection, and remediation of security events which free our IT staff to focus on their day-to-day duties with confidence the Rivell is minding the monitoring and response. Rivell also frees our staff by managing our firewalls, keeping them updated, and implementing requested changes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There are multiple areas of project management. When onboarding a new or added services, there is a dedicated project manager who guides the engagement through transition into production.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The people delivering the services are all top-notch and consistently on top of the project. They are also focused on the small to midsize market, so we get the individual attention not found from larger providers. Despite focusing on the small to midsize market.

Are there any areas for improvement or something Rivell could have done differently?

Nothing in mind.

BACKGROUND

Please describe your company and position.

I am the Founder of StudentFinance

Describe what your company does in a single sentence.

we are Fintech company aiming to close the skills gap while also revolutionizing the trillion-dollar education market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• We had a very immature technology function, with high staff turnover in recent years that meant we needed to re-baseline and install the agile team structure and cadence necessary to drive a number of pivotal product releases. We are designing and building out our future platform and need a business analyst to help us pull together requirements and prototypes for the first initial releases.

SOLUTION

How did you find Rivell?

• Online Search
• Referral

Why did you select Rivell over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rivell LLC offers us managed IT services and manages our software license when we need to increase or decrease the number of licenses.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Scrum/Agile is now fully embedded and the team work to steady cadence, with a much better interface into the business. We have 2 fully scoped out releases for our future platform, with clear documentation and prototypes to support in development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Good - they were always available, communicated well and and were well liked by the team and wider business.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The ability of the team to quickly absorb and digest a large amount of information and start delivering value. They were highly motivated and always delivered excellent outputs.

Are there any areas for improvement or something Rivell could have done differently?

No complaints - though it was a short scale project.

BACKGROUND

Please describe your company and position.

I am the CEO of Zenyum

Describe what your company does in a single sentence.

As a smile cosmetics company, we designs products and experiences that spread smiles across Asia, giving users access to expert dental care, anytime, anywhere.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• We moved to a larger office and wanted to partner with a company that was local and offered current IT solutions with ongoing management. We needed new equipment and easy to use options for the entire office.

SOLUTION

How did you find Rivell?

• Online Search
• Referral

Why did you select Rivell over others?

• Pricing fits our budget
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The owner and team met with us initially, and we've met most of the team over the years we used their IT Managed solutions. We appreciate the whole team - they are all knowledgeable, friendly, and timely to respond to our needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We needed an entire new IT infrastructure for our new, larger office. We added more equipment throughout the suite and created a great training setup for our team. We also have our phones through their service. Everything is easily integrated. .

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Even with several setbacks, they somehow managed to get our initial new office setup and running on time for our move. They went above and beyond and seemed to really care about the impact to our business. They are always timely and helpful.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are proactive in keeping us up to date when changes are in our best interest. They truly protect our company and data.

Are there any areas for improvement or something Rivell could have done differently?

I can not think of anything.

BACKGROUND

Please describe your company and position.

I am the CEO of Addi

Describe what your company does in a single sentence.

Addi is a technological firm that specializes in credit and financial services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?
Specifically, our financial institution engaged Rivell LLC to enhance the efficiency and dependability of our IT infrastructure. Our primary objectives were to optimize system performance, strengthen network security, and implement dependable data backup and recovery solutions.

SOLUTION

How did you find Rivell?

• Online Search
• Referral

Why did you select Rivell over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rivell LLC thoroughly assessed our present IT systems and infrastructure. Based on their findings, they recommended a comprehensive plan of action to deal with our issues. This included updating hardware and software, implementing advanced cybersecurity protections, streamlining network configurations, and establishing automatic backup procedures. Among the significant results were: improvements to the hardware to increase processing power and reliability. Installing advanced firewall and intrusion detection systems will boost network security.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

establishing virtual private networks (VPNs) to ensure secure internet usage. implementation of automated backup systems and redundant storage to safeguard critical data. the proactive detection and resolution of potential issues through the use of monitoring technology before they negatively impact operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rivell shows outstanding project management throughout the partnership, regularly meeting their deadlines and attending to our needs. Every engagement they had shown their profound experience, proactive approach, and commitment to customer happiness. We saw considerable gains in system functionality, security, and general dependability as a consequence of their work, which raised output and satisfied customers.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our collaboration with Rivell LLC on IT managed services was incredibly beneficial and life-changing. Our financial organization assigned Rivell LLC the responsibility of improving the effectiveness and dependability of our IT infrastructure, and they far surpassed our expectations in every way. They use a comprehensive approach that includes developing reliable data backup and recovery solutions, putting advanced cybersecurity measures into place, and upgrading hardware and software components.

Are there any areas for improvement or something Rivell could have done differently?

Although our overall experience with Rivell LLC was excellent, there were occasionally lost opportunities for communication that may have been handled more deftly. More regular updates on the project's status and more transparent communication channels may have further enhanced our partnership.

BACKGROUND

Please describe your company and position.

I am the director of liquidinstruments

Describe what your company does in a single sentence.

Liquid Instruments deals with the development and manufacturing of high-performing test and measurement equipment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• Hiring Rivell LLC was primarily done to improve our manufacturing company's IT services and cybersecurity infrastructure. In order to maintain service delivery, we tried to minimize any cyberthreats and optimize our IT processes.

SOLUTION

How did you find Rivell?

• Online Search
• Referral

Why did you select Rivell over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rivell LLC thoroughly evaluated our current IT infrastructure and cybersecurity protocols. They developed and put into practice a customized solution based on their findings, which included: implementation of cutting-edge cybersecurity measures including intrusion detection systems and multi-factor authentication. 
We are modernizing our network architecture to improve performance and safeguard data. putting in place proactive monitoring and routine security audits to find and fix such vulnerabilities. programs for employee training that raise understanding of cybersecurity best practices and guidelines.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our IT productivity and cybersecurity posture have significantly improved since working with Rivell LLC. Among the measurable results are: a discernible decline in cybersecurity events and intrusions, protecting our private and sensitive data. increased productivity and uninterrupted operations as a result of better network performance and decreased downtime. 
Employees gave the training programs positive feedback, which raised awareness and encouraged adherence to security procedures.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Over the course of the engagement, Rivell LLC showed excellent project management. Their team was responsive to our needs, quickly responding to any questions or concerns and providing proactive solutions. They also consistently delivered items on time and within budget, demonstrating a high level of professionalism and efficiency.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're dedicated to offering unique solutions that cater to the particular difficulties of our sector. Their strong expertise in cybersecurity and IT services, along with their in-depth knowledge of the manufacturing sector, allows them to create solutions that are specifically tailored to our company goals.

Are there any areas for improvement or something Rivell could have done differently?

Even though our interactions with Rivell LLC have only been positive, there is always room for growth. One suggestion to ensure easy collaboration and information sharing between the two parties would be to enhance communication routes. By include ongoing maintenance and support in their list of services, they might further enhance the value offer for their clients.

BACKGROUND

Please describe your company and position.

I am the CEO of Nium

Describe what your company does in a single sentence.

Nium is a worldwide payments platform that is revolutionizing the way individuals and enterprises can transmit, utilize, and obtain funds globally.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• Our financial organization hired Rivell LLC specifically to improve its cybersecurity procedures. Our main goals were to assure industry compliance, reduce vulnerabilities, and fortify our protection against possible cyber threats.

SOLUTION

How did you find Rivell?

• Online Search
• Referral

Why did you select Rivell over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For our organization, Rivell LLC offered a complete cybersecurity solution that was customized to meet our demands. This involved evaluating our current systems in-depth, spotting any vulnerabilities, and putting strong security measures in place. Important outputs comprised: 

• Penetration testing and vulnerability assessment installation of cutting-edge intrusion detection and firewall systems 
• Creating and carrying out a personalized incident response strategy

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The quantifiable results of Rivell LLC's services were outstanding. The frequency of security incidents and breaches significantly decreased when their solutions were put into practice. Our entire cybersecurity posture significantly improved, and our systems grew more resistant to cyberattacks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the engagement, Rivell LLC shown excellent project management. They were really accommodating to our requests and constantly delivered everything on schedule. Throughout the project, their team kept lines of communication open and immediately addressed any problems or complaints that came up.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our greatest impression of Rivell LLC was their breadth of knowledge and commitment to the security of our business. They took the time to comprehend the particular difficulties we faced and created solutions that were precisely in line with our goals. Their dedication to quality and proactive approach to cybersecurity distinguish them from other service providers.

Are there any areas for improvement or something Rivell could have done differently?

Based on our observations, Rivell LLC has very little room for improvement. One recommendation, though, would be to improve their reporting features even more in order to offer more in-depth analyses of cybersecurity trends and indicators. This would enable us to more effectively monitor our development and decide on our security plan. All things considered, we were quite pleased with Rivell LLC's services and heartily endorse them to any company looking for excellent cybersecurity solutions.

BACKGROUND

Please describe your company and position.

I am the Rehab Director of a healthcare company 

Describe what your company does in a single sentence.

We are a New York and New Jersey-based employment staffing agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• Managed IT Services
• IT Support

SOLUTION

How did you find Rivell?

Online Search

Why did you select Rivell over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from Rivell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rivell provides comprehensive managed IT services and cybersecurity solutions for our staffing agency. They offer proactive monitoring, maintenance, and support for all IT infrastructure components, including network management, data backup, and recovery. Overall, Rivell's services aim to enhance the efficiency, security, and reliability of our agency's IT operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Rivell has significantly improved our agency's IT infrastructure and cybersecurity. With their proactive monitoring and support, we've experienced increased uptime and reliability of our systems. Overall, Rivell's services have greatly benefited our agency's operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rivell's project management was excellent. They consistently met deadlines and were highly responsive to our needs, ensuring swift issue resolution and effective implementation of solutions. Their professionalism and efficiency greatly contributed to project success.

What was your primary form of communication with Rivell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about Rivell was their proactive approach to addressing our needs, consistently delivering high-quality solutions on time, and their exceptional responsiveness in resolving any issues that arose.

Are there any areas for improvement or something Rivell could have done differently?

Overall, I am satisfied with Rivell's services, although there were minor areas where communication and documentation could have been improved.

BACKGROUND

Please describe your company and position.
I am the Admin of a government company 

Describe what your company does in a single sentence.

Washington Township is a municipality in a US state

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rivell to accomplish?

• Managed I.T. Services

SOLUTION

How did you find Rivell?

• Referral

Why did you select Rivell over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Referred to me

How many teammates from Rivell were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rivell has provided managed IT services for years for us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with Rivell, our IT infrastructure has transformed remarkably. Their proactive support and innovative solutions have enhanced our system's reliability and efficiency, increasing productivity and reducing downtime. Their exceptional service and expertise in managing our technological needs have been invaluable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rivell's project management was highly efficient, consistently delivering on time. They were responsive to our needs, adapting swiftly to changes while maintaining excellent communication. Their organized approach and attention to detail ensured smooth project progression and timely completion.

What was your primary form of communication with Rivell?

• In-Person Meeting

What did you find most impressive or unique about this company?

What stood out most about Rivell was their exceptional customer-centric approach. They not only provided tailored IT solutions but also demonstrated a deep understanding of our specific business challenges. Their blend of advanced technology and personalized service was both impressive and unique, setting them apart in the industry.

Are there any areas for improvement or something Rivell could have done differently?

They could enhance their service by offering more diverse training for our staff on new technologies implemented.