Rely On IT, Inc.

BACKGROUND

Introduce your business and what you do there.

I’m the accounting manager at a real estate and property management firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rely On IT, Inc.?

We needed ongoing IT help. We didn’t have very good help with the people we found before.

SOLUTION

What was the scope of their involvement?

They provide server maintenance, daily network configuration, answering IT questions, and general computer support. The team ordered all new computers for us and set them up for us, so they totally managed all of that.

What is the team composition?

Richard (Principal & Founder) is our main point of contact.

How did you come to work with Rely On IT, Inc.?

We searched for IT companies and they were in our area. We interviewed them and were impressed.

How much have you invested with them?

We spend $40,000–$60,000 per year.

What is the status of this engagement?

We started working together in September 2014, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’re amazing. The team is responsive and knowledgeable. They fix what needs to be fixed and make sure everyone’s individual problems are fixed, too. The team is good at problem-solving, too.

How did Rely On IT, Inc. perform from a project management standpoint?

We can contact them online in a chat or on the phone. Either way, we get good results. They don’t give up until they have an answer for us. Their communication is great, and they do as they say they will.

What did you find most impressive about them?

Their reliability stands out.

Are there any areas they could improve?

No, we’ve been very happy.

Do you have any advice for potential customers?

My advice is to take advantage of their online chat. We didn’t do that at first, and always thought we had to call. Their online representatives are helpful and resolve our answers very well.