Relipa Global

BACKGROUND

Please describe your company and position.

I am the Business Development Manager of SME Logistic

Describe what your company does in a single sentence.

Established in 2006, SME Logistics Holding is one of the leading international freight forwarding, project logistics, and shipping agency companies delivering cost-effective solutions throughout Vietnam and Indochina.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Relipa Global to accomplish?

• Warehouse system development
• Logistic system optimization

SOLUTION

How did you find Relipa Global?

• Online Search
• Referral

Why did you select Relipa Global over others?

• Close to my geographic location
• Pricing fit our budget
• Referred to me

How many teammates from Relipa Global were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our company wants to set up a warehouse management system to optimize performance. The warehouse cannot control the amount of goods entering and leaving well, the situation of loss always occurs. Our staff is very confused with too much paperwork. We hired Relipa to develop a specialized warehouse management system for our company. When the system goes into operation, Relipa also helps us optimize and fix bugs if any.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are satisfied that the well-functioning warehouse management system helps us save nearly 10% of personnel costs and reduce many burdens on cumbersome and unnecessary procedures and processes. This helps the company to improve a lot in terms of business performance and efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Notion and Asana served as the core communication tools for our project group, complemented by Trello for collaborative tasks. The project followed a weekly sprint format, demanding daily interaction and delivering project updates on a weekly basis.

What was your primary form of communication with Relipa Global?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Relipa Global strongly impressed us with their quick, time-saving workflow. They focuses on effective communication and problem solving between the two teams with daily meetings and weekly progress reports. We are especially satisfied with the enthusiasm and support of the CEO and CTO of Relipa in advising our side of the best solution.

Are there any areas for improvement or something Relipa Global could have done differently?

Initially, the Relipa team did not fully understand the requirements and scope of work because our factory and warehouse are located in another province, so communication between the two parties was difficult. After that, Relipa's CTO and PM accompanied me to directly visit the factory and warehouse to better understand the situation and come up with a suitable solution to develop the system. 

Since then, the cooperation between the two sides has become much smoother and we have nothing to complain about.