Refact

BACKGROUND

Please describe your company and position.

I am the Founder of Stratably

Describe what your company does in a single sentence.

Professional services business helping retailers and consumer brands in the area of eCommerce.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Refact to accomplish?

• Audit website for improvement opportunities
• Automate data collection and analysis

SOLUTION

How did you find Refact?

Referral

Why did you select Refact over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Offering fit my business well

How many teammates from Refact were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Host Transition Review subscription software setup Review email setup and segmentation GA Setup Fix Multiple Checkout Pages for Memberships Fix Misplaced Checkbox Field for Terms and Privacy Fix UI/UX Issues on the Checkout Page Update Utilizing Reminder Feature Set up Clarity Install plugin to assist with user issues Investigate why post updates are slow Automatic Paywall setup Automated Tagging Automate completing the user’s profile data

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our project involved fixing many problems on the website that did not have specific measurable outcomes. More so repairing the foundation of the site and our workflows. We've been very satisfied with the progress so far.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have consistently delivered items on time and have been very responsive. They excel from a clear communication stand-point in terms of the plan, what our team needed to do, and what they were working on.

What was your primary form of communication with Refact?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Clear communication and planning - they methodically work through a list of action items and continually keep our team up to date on the status.

Are there any areas for improvement or something  Refact could have done differently?

None that I can think of!

BACKGROUND

Please describe your company and position.

I am the Head of Content

Describe what your company does in a single sentence.

We're a highly vetted peer network for founders of $1m+ startups

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Refact to accomplish?

• Help us design and add a brand new email capture form to our website

SOLUTION

How did you find Refact?

Referral

Why did you select Refact over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Refact's team to help us with several ongoing web development projects. The first was a series of email capture forms that needed to be designed, built, and added to our blog. We continue to work with them on other projects too.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

On-time delivery of a prototype, and the successful implementation of that design on our site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team has been excellent. They're communication is quick, clear, and they deliver ahead of schedule. Have been thrilled so far, and look forward to continuing our work together.

What was your primary form of communication with Refact?

Email or Messaging App

What did you find most impressive or unique about this company?

Two things stand out. First, they were excellent at understanding our vision for the project. I rarely need to give more than a sentence or two of feedback, and they quickly iterate on a concept with excellent results. Second, they're fast. They communicate well, so I never wonder what to expect.Then, they over-deliver, often getting deliverables in days ahead of even our aggressive schedule. Such a relief to work with a team I can trust like this.

Are there any areas for improvement or something Refact could have done differently?

So far, no. I've been very happy with the experience on my end.

BACKGROUND

Please describe your company and your position there.

I am the Product Manager for Trends.co, a premium newsletter and entrepreneurial community from The Hustle.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mark It Done, and what were your goals?

Mark It Done manages all of the development for our site:

frontend:

• implement design changes
• create landing pages
• UX improvements, etc

backend:

• billing
• membership business logic
• integrations, etc

SOLUTION

How did you select this vendor and what were the deciding factors?

We started working with Mark It Done during a migration from another platform. The agency was so great, that we decided to continue working with them for basically all our engineering needs. They are specialized in Wordpress development and happen to be some of the only people we've found that can work reliably with WooCommerce.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Explaining everything in this box would be near impossible, but

How many people from the vendor's team worked with you, and what were their positions?

Our original point of contact was the founder, Saeed. Now our primary point of contact is a terrific project manager, Naghmeh. We also interact regularly with a senior engineer (Masoud) and 2-3 other engineers on the team via tickets or in testing.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Trends has grown 5x since we started working with Mark It Done and, again, they are responsible for near 100% of all our engineering work.

Describe their project management style, including communication tools and timeliness.

We work in Asana. Our internal team provides the assets and requirements, and an ideal date of completion. The Mark It Done team will scope and then give feedback on that timeline, either accepting it or proposing a new completion date. As that date approaches,

What did you find most impressive or unique about this company?

They are terrific at building the specifications, based on our requirements. They are also great at iterating on all of the changes we request after the fact (necessary side effect of having an outsourced dev team :D )

Are there any areas for improvement or something they could have done differently?

The scoping process is not one that I'm used to, in that we provide the ideal completion date upfront. This makes it hard to understand what can or can't fit into any given period of work. That said, we've found a good cadence in working together.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of Ohlala Macarons, a macaron bakery business based in London.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mark It Done?

I needed a new website. We had an existing Squarespace site, and I wanted a Shopify website.

SOLUTION

What was the scope of their involvement?

Mark It Done designed and developed our new website from scratch. They started by doing a site audit to advise us on how to upgrade our existing site and determined we needed to migrate to a new platform. The team walked us through our options and provided advice on building the new site and the assets that we needed to create.

From there, they designed the web layout. Mark It Done also connected me to another organization that could bring in copywriters and create other marketing assets needed for the site. Mark It Done has completed an entirely new website build. Currently, they’re still helping build out my site.

What is the team composition?

I’ve worked with Saeedreza  (CEO & Founder), Naghmeh (Account Manager), and someone involved with the copy.

How did you come to work with Mark It Done?

I found Mark It Done on an organizational Facebook page where business owners and entrepreneurs discuss business challenges and trends. 

How much have you invested with them?

So far, we’ve spent around $20,000.

What is the status of this engagement?

We started working together in September 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The quality of Mark It Done’s service is excellent. I only have positive things to say about them; they’ve been responsive and patient. The team regularly checks in, and I always trust that they’ll do a really good job. They have a 360-degree approach, which has been valuable for me. They’re not pushy in any way; they listen to my business needs and suggest the best options for us to grow and what we need to achieve that growth. 

Overall, Mark It Done strives to do the absolute best for us. For example, I had quite a high expectation of the design, so I initially pushed back on some of their ideas. They immediately rectified the course without much trouble; they understood my point of view, and the design team changed things. 

How did Mark It Done perform from a project management standpoint?

We use Asana for project management, and we communicate through email, Asana, and Zoom. In terms of deadlines, they’re always on time.

What did you find most impressive about them?

Mark It Done's services are really well-priced. They’re very knowledgeable and want to understand my company and my needs. The team isn’t just trying to sell me something; they’re trying to help me reach my business goals and objectives.

Are there any areas they could improve?

No, we haven’t had any of the usual provider frustrations with Mark It Done. If anything, we’ve had a transatlantic situation because American English’s spelling differs from ours, so we’ve had to adjust. That’s not a negative, though.

Do you have any advice for potential customers?

Work with them! Speak to Mark It Done and clearly understand what you want. The team has helped get our assets together and ensure we had the resources, photos, and material we needed, so I recommend working with them.

BACKGROUND

Please describe your company and your position there.

I am the CEO and Founder of ChargeNet Stations. We are a infrastructure and software developer that partners with QSR's to turn their parking lots into EV fast charging and renewable energy hubs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mark It Done, and what were your goals?

I hired Mark It Done to update and build out our website so that it was more professional and reflected the stage of growth we're in.

SOLUTION

How did you select this vendor and what were the deciding factors?

This vendor was recommended to me by our Lead Designer on our team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The SOW was to build out the website so that it provided more detailed information and interaction. The key deliverables were the wireframes, the design and mock ups, and then the live website. Several web and cloud based tools were used.

How many people from the vendor's team worked with you, and what were their positions?

A few people worked with our team. Saeed, the CEO, and Naghmeh, Account Executive were the primary people we worked with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delivered to our satisfaction and we were even able to make some minor updates prior to publishing and after publishing. They delivered a good work product and, although timing took a bit longer than we anticipated due to world events, we were able to get what we needed and are happy with the results.

Describe their project management style, including communication tools and timeliness.

I was not familiar with this. Minu on our team worked directly and support this response.

What did you find most impressive or unique about this company?

I found that they were really attentive to ensuring that we got the website we wanted. So making changes was relatively easy.

Are there any areas for improvement or something they could have done differently?

I think having a more defined cadence and deliverable schedule would be helpful.

BACKGROUND

Please describe your company and your position there.

I am a product manager for The Hustle which is a daily business newsletter, owned by Hubspot. As the PM, I manage our WordPress website. I work with Mark it Done on all my site development and maintenance needs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mark It Done, and what were your goals?

Our WordPress website hosts quite a lot of content. It was developed by a different group than MID, but we needed someone to come in and help us maintain and further develop it.

SOLUTION

How did you select this vendor and what were the deciding factors?

This decision was made before my time so I cannot comment here.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

MID helps us on an ongoing, monthly basis with a variety of development tasks related to our Wordpress site. They monitor and update plugins and security vulnerabilities as well as execute on new tasks we outline for them.

How many people from the vendor's team worked with you, and what were their positions?

I primarily work with one person who manages our project and communicates our needs and priorities to the development team. I interact occasionally with other members of their team but not often.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I am used to working with developers directly so working through an external agency was a bit of a learning curve for me. That being said, I have been very satisfied with the results. Notably, MID helped us recently with an update to our site's global themes and branding along with a number of design updates. Everyone was very happy with the results.

Describe their project management style, including communication tools and timeliness.

The project manager I interact with does an excellent job of staying on top of our tasks. She is very responsive in both Slack and Asana. We meet on a bi-weekly basis to review their sprint report and communicate on upcoming initiatives.

What did you find most impressive or unique about this company?

Overall, they are very reliable and responsive. They keep things organized and execute them in a timely manner. With the launch of our recent website updates, they were available for me after hours and very quickly reacted to my feedback.

Are there any areas for improvement or something they could have done differently?

Occasionally I catch things that could have been caught in their internal QA, but not often. When I do, they are quick to fix them.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager of a business consulting company that provides business consulting and support services to help companies go global. Our services include staffing, business entities setups, global HR management, global payroll management, and other support services along those lines.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mark It Done?

We wanted to refresh our website and needed support to set up everything in its backend.

SOLUTION

What was the scope of their involvement?

Mark It Done helps us with website design, development, setup, and optimization. First, they built a new website for us on WordPress. We provided them with some initial direction regarding the design we looked for, and they gave us their insight on what would work best. We also provided them with some mock-up designs we created ourselves in Adobe, and they used them to design the WordPress theme. It was a very collaborative process.

From there, they were in charge of setting up everything correctly. Their involvement during that stage included designing the templates, developing the pages, and ensuring that the backend was connected to our servers. Additionally, they helped us migrate all of the resources we had on our former site to our new one.

Regarding our site’s functionality, Mark It Done didn’t really add new features. Instead, they made it more efficient on the backend and improved its UX because our previous site had many issues in that regard.

This was the first site we did with Mark It Done’s help. In total, we’ve done two sites together. Currently, they help us maintain and update our sites, and they’ve helped us optimize some of our other sites as well. Additionally, they’ve given us some recommendations regarding cybersecurity.

What is the team composition?

I have two main points of contact from Mark It Done: someone from their leadership team and a project manager.

How did you come to work with Mark It Done?

My manager recommended Mark It Done, but I don’t know how she found them.

How much have you invested with them?

We’ve spent between $10,000–$25,000.

What is the status of this engagement?

We started working together around September 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since working with Mark It Done, we’ve seen organic growth on our site, and we’ve got a lot of positive feedback from internal members and clients about its design.

How did Mark It Done perform from a project management standpoint?

Mark It Done is very responsive, helpful, and understanding, and they’re always available for our meetings. They also do a great job evaluating what each project entails and providing us with detailed estimates for the timelines. Their team jumps on quick check-in calls if we have a small issue to attend to, and they always work with us around our timelines. Additionally, the project manager updates us regularly and provides us with suggestions. We communicate via email and phone calls.

What did you find most impressive about them?

Mark It Done’s ability to analyze projects and provide good guidance on what they would do to complete them is impressive. Additionally, they’re great at carrying out plans efficiently, and their communication along the way is excellent.

Are there any areas they could improve?

I don’t have any constructive criticism; they’re very good. If anything, it would be great if Mark It Done continued to expand and increase their scope.

Do you have any advice for potential customers?

Communicate regularly with them and involve them as much as you need. They always set up a very collaborative environment, so make sure that you leverage them as much as possible.

BACKGROUND

Please describe your company and your position there.

I'm the IT Director & Event Coordinator at a dine-in cinema located in the South Bay Area. We deliver high quality food & beverage to guests' seats while they enjoy watching a feature presentation on the big screen.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mark It Done, and what were your goals?

We hired this team to moderate and revamp our website, integrate ticketing, & now working on integration of AD's. They've also helped us to establish key metrics that we use to help propel or operation forward.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred to this company through another professional individual whom we used in setting up our website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had several meetings to discuss the initial setup of the project. Then what followed was several follow-ups during the process of the website construction and ticketing integration. Their project manager used for the entire process was thorough and kept communication constant until the project was complete. We still use this to this day for site maintenance and new projects.

How many people from the vendor's team worked with you, and what were their positions?

There was the project manager, the owner, & about a few developers working on our projects.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our company has had nothing but great success through using them. They helped us use our own ticketing based off of our point-of-sale's ticketing API, which looks much cleaner & easier to use. The amount of metrics we receive from them also helps us financially. Not to mention their support is great for issues we have had (very minor and not rarely happen).

Describe their project management style, including communication tools and timeliness.

They use a project management tool called Asana. It's been great for keeping up with due dates and prioritization. The project manager always delivered on-time and kept in contact frequently.

What did you find most impressive or unique about this company?

How we are not treated like another number and how quickly the response time is for new projects/issues.

Are there any areas for improvement or something they could have done differently?

They could have an off-hours support guy so their regular team isn't answering my calls/emails when they are supposed to be off. Everyone needs some sleep, including these hard-working individuals.

BACKGROUND

Introduce your business and what you do there. 

I’m the founder and CEO of Broya. We make organic bone broth, and we’re based in Ontario, Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mark It Done?

I hired Mark It Done to help us with website development to help increase our conversion rate and improve the site's UI/UX.

SOLUTION

What was the scope of their involvement?

I brought on Mark It Done because I was looking for a reliable development agency to help me maintain and improve my Shopify website.

Mark It Done has comprehensively revamped my e-commerce site, including our collections page and product pages. They’ve also helped us improve our checkout process, including the cart drawer. They continue to maintain our site.

What is the team composition?

I interacted with three teammates: Mark It Done’s founder, their CTO, and their main designer.

How did you come to work with Mark It Done?

I researched some options and ended up partnering with Mark It Done.

How much have you invested with them?

We’ve invested about $50,000 CAD (approximately $37,000 USD) with Mark It Done.

What is the status of this engagement?

I started working with Mark It Done in February 2020, and the relationship is ongoing.

RESULTS & FEEDBACK

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our conversion rate has increased from 2.5% to 3.7% over a one-year period. We’ve gotten feedback from our users that our site is easy to navigate and presents all the necessary information. I’d say that Mark It Done has exceeded our expectations.

How did Mark It Done perform from a project management standpoint?

Mark It Done does a great job managing our projects. We use Asana for project management and Slack for daily communication. We also have a monthly Zoom call to discuss any larger projects coming down the pipeline.

What did you find most impressive about them?

Mark It Done’s team communicates really well. I’ve also been impressed with their design team.

Are there any areas they could improve?

They do perform some research, but they could still provide their clients by presenting more examples of potential creative inspiration — that might help them create the best outcome for their clients. 

Do you have any advice for potential customers?

Mark It Done is great, and they’ve worked on a wide range of projects, so they’re a good fit for e-commerce businesses. Utilize Slack and Asana to stay on top of outstanding tasks, and I think your project will succeed.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a software company based in San Francisco with two operational offices in South America and Europe.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mark It As Done?

We had a website, but we needed some help with marketing. That included branding, messaging, and web design that would target a specific audience.

SOLUTION

What was the scope of their involvement?

The project started with a simple web design component. Then, it expanded into other avenues of design, brand identity, and content strategy. So, it ended up being a design and marketing project. They planned out their work using wireframes and Figma. We launched the website in January 2020, but they’re still working on other aspects of branding for us.  

What is the team composition?

We worked with 3–4 of their teammates.

How did you come to work with Mark It As Done?

I knew that their founders successfully worked with another agency. So, I spoke with them and looked at their past work. They seemed like the right fit for the work.  

How much have you invested with them?

We’ve spent between $10,000–$25,000 on their services.

What is the status of this engagement?

We started working together in October 2019, and the project is still ongoing.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their design quality is great. Their team has served as a true site design partner from start to finish. It could’ve just bee a small project, but they helped us understand that we could be reaching more people with a greater investment in our brand. They allowed us to select our own development track, helping to make our project unique to us.  

How did Mark It As Done perform from a project management standpoint?

They use project management tools like Trello to keep us on the same page. That worked well. There was always transparency about cost, timelines, and the number of phases a development would take. They gave us a good roadmap ahead of time. 

What did you find most impressive about them?

Their design skills really stood out to us. 

Are there any areas they could improve?

I can’t think of anything. They did well.