RedHelm

BACKGROUND

Please describe your company and your position there.

I'm the VP of Sales and Marketing at RA Fischer, a medical device provider.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Onepath?

We'd had a bad experience with our previous IT provider not being responsive and sending incorrect bills. We were looking for a reliable helpdesk and IT guidance with regular billing we could count on.

What were your goals for this project?

Keep costs stable, improve responsiveness, improve overall IT environment

SOLUTION

How did you select this vendor?

We'd done a pretty thorough search for MSPs online through Google. We'd narrowed it down to a top ten and then contacted each. We set meetings with our top 5. After all that, Onepath had the best vision for our company and offered the best overall package of services. We were impressed with their knowledge and experience.

Describe the project in detail.

Outsource our IT to a 24x7 help desk, provide overall IT guidance, figure out where we may run into compliance issues, provide a risk assessment

What was the team composition?

Project Manager, Account Manager, and Technical Expert

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My team is happy and we're online and productive. When nothing's breaking, we're happy. We've been impressed with Onepath's proactive approach so far and look forward to working with them for years to come.

How effective was the workflow between your team and theirs?

Excellent they were very communicative the whole way.

What did you find most impressive about this company?

Their vision. Honestly, a lot of MSPs just talk tech and price but Onepath was concerned with our goals and where we wanted our company to be in 5 years. Based on that, they helped us come up with a long-term plan for our IT.

Are there any areas for improvement?

None that I can think of so far.