ReadyNine

BACKGROUND

Please describe your company and position.

I am the CEO of a design company.

Describe what your company does in a single sentence.

We create digital brand experiences that transform customer interactions with key products and services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ReadyNine to accomplish?

• Ensure Rapid and Reliable Technical Support

SOLUTION

How did you find ReadyNine?

Referral

Why did you select ReadyNine over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from ReadyNine were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were looking for a partner to handle all of our IT needs so we could stay focused on running our creative projects. As a digital design firm, we needed reliable day-to-day tech support, help managing devices, better network performance, and stronger cybersecurity for our enterprise clients. We also wanted someone who could streamline things like onboarding new team members and handling software or account issues quickly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduced IT-related downtime by resolving 90% of support requests within the same business day
• Streamlined employee onboarding, cutting device and account setup time by over 50%

TTR under 4 hours

FCR above 80%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and responsive—ReadyNine kept communication clear, tracked support requests efficiently, and proactively followed up to ensure nothing fell through the cracks.

What was your primary form of communication with ReadyNine?

Virtual Meeting

What did you find most impressive or unique about this company?

I'm impressed by their responsiveness and ability to solve issues quickly without overcomplicating things.

Are there any areas for improvement or something ReadyNine could have done differently?

It could be helpful to have a little monthly recap, just so we can see all the work happening behind the scenes.