Management System Design & Dev for HR Tech Company
- UX/UI Design
- $50,000 to $199,999
- May 2020 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"It has been top-notch across all aspects."
- IT Services
- New York City, New York
- 1-10 Employees
- Phone Interview
- Verified
QubStudio assisted the business with building recruitment automation tools. They've created analytics dashboards, recruiter dashboards, and admin portals, as well as a comprehensive management platform.
QubStudio has successfully met the project requirements thus far. Their project management methods have proven to be effective, and their ability to work independently is noteworthy. They're a proactive and businesslike partner who is invested in the success of the business.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
BACKGROUND
Introduce your business and what you do there.
I am the VP of product and operations at Wade & Wendy. We are an HR tech company and we focus on recruitment automation. We help companies automate the top and middle of funnel for their recruitment efforts.
We do this by taking job descriptions, parsing them, pulling apart the relevant information so that we can create ad campaigns that go out to our database and to the public at large. We also create chatbots that engage with the candidates.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with QubStudio?
Recruitment is a multistage and messy process. There are lots of different touchpoints and when you are automating it, you need to make sure that you have a good throughline and customer journey, and that is for both the candidates as well as the recruiters.
There’s also the component of how we manage the orchestration on the backend. It is a pretty complicated element, and we hired QubStudio so that we could try to take a lot of the different designs we had for various parts of the product and make it more cohesive.
We had originally reached out to them to work on an analytics dashboard to showcase some analytics that we have on how the product works to our recruiters. A lot of what we do, we just do in the background.
SOLUTION
What was the scope of their involvement?
We were working out some of the parsing mechanics and how that would look in the product. We have now really built out more refined versions of three of our different platforms for our talent, our admin, and our recruiters with QubStudio.
We are automating the recruiting process so that recruiters don’t have to send or respond to emails or take phone calls at the start. In order to better communicate that to the recruiter, we worked with QubStudio to create a series of analytics dashboards that to show recruiters so that they could understand the system’s health.
That then led to a revamp of our recruiter space which is a recruiter’s dashboard. It then quickly bled over into our admin portal where we can see and monitor our system to see how candidates are progressing through the different jobs and the overall different client health, and the job health in the system.
They built out a management portal for us that sits somewhere between a CRM and an ATS. It is our central repository where we control the system. We also worked on some functionality on our talent-focused dashboard.
As we have worked more and more with QubStudio, the scope has grown, and we’ve taken on different projects and different initiatives as we have gone forward. We are currently working with them on building that into a more gamified approach which will have quizzes and personal assessments.
What is the team composition?
As we have gone along, we have grown the team. We started out with two teammates: a senior designer and his co-designer. We now have three designers, a project manager, and business analysts. We work with a team of five on their end.
How did you come to work with QubStudio?
I believe I found them through Clutch. I have used Clutch before to locate different firms and had a good experience. I started my search fairly broad, looking at a couple of different geographies.
I wanted something more cost-effective than the US. I scoped out two companies to see how the relationship might work with them. I then reached out to QubStudio through Clutch, went through their references on the site, and contacted them.
They responded quickly and were professional in nature. I presented them with the project scope. We had a call to clarify and discuss it with them, and they were again pretty responsive. The calls went well, and I could tell that they were a professional operation. I contacted a couple of their references and went from there.
How much have you invested in them?
We’ve spent over $100,000.
What is the status of this engagement?
We have been working together since May 2020. The partnership is still ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
For us, the success is based on whether the design meets the criteria needed and whether it is accepted by all the stakeholders who are going to be using the product or have ownership over that part of our organization, as well as if it’s done in a timely fashion.
Overall, we judge success by looking to see if the design is done up to spec to solve our issue, if the stakeholders accepted it, if they are happy with it, and if it is implementable. By those measures, it has been a very good success for us.
How did QubStudio perform from a project management standpoint?
We have a Hangout call every morning at 8 a.m. They are based in Ukraine so for my team, that 8 a.m. call ensures that we get together every day and I can pull in the different stakeholders. It is obviously a lot easier because everyone is working from home right now to do that, but that is what we do.
We also have them in our joint Slack channel that we use for quick communication. One of the days of the week, we only talk about ticketing and versioning, and then we use Google Suite spreadsheets and slides for passing back and forth different information to help frame the designs.
QubStudio primarily uses Figma which has been awesome. It has really helped the designs come to life and our previous designer did not do that. That has been a game-changer. Figma has been great as we can get feedback on the designs and show demos easily.
What did you find most impressive about them?
It has been top-notch across all aspects. There is minimal hand-holding. We have a very complicated product and a very complicated industry, and it took them a while to get up to speed about it, but that’s just the nature of it.
However, once they started to get it, they were very proactive in bringing forward ideas about what was needed, about really understanding the end-to-end product. They started to see how different pieces of it connected one to the next so that we could make sure that our designs for one aspect of it wouldn’t hinder another aspect.
That has just been fantastic, and I don’t have to be so in the weeds because they are also thinking in that way. QubStudio brings a really strong sense of professionalism. Additionally, they care; they aren’t just trying to clock hours. They also take direction well.
We iterate on all the stuff that we do regularly. They don’t get bent out of shape because something doesn’t work. We just talk about it and go onto the next iteration.
Those are just some of the pieces that separate them from others, but all the other pieces that go into a typical relationship are all there. They are professional, have great attention to detail, and have great communication skills. They are also prompt, and it has been a well-oiled machine thus far.
Are there any areas they could improve?
The charting package that we ended up using to implement the analytics stuff was different than what was originally proposed, so maybe that could have been improved, but there is not much at all that could have been improved, to be honest.
I don’t see a lot of ways they could have improved thus far. I think it has been pretty excellent top to bottom. We didn’t get the BA on the outset but that was not their fault; that is just what was scoped for our relationship.
Do you have any advice for potential customers?
Do your homework and make sure that you are coming and giving them the best chance of success by presenting them with a cohesive vision and a cohesive product plan. Also, make sure that you are investing the time to get it right because they can do incredible work, but they need regular feedback and collaboration from you.
I would not hesitate to recommend them to anyone that wants to work with QubStudio. Make sure that you come prepared to have the best project possible. Let them direct you to how to make that happen because they will do a good job with that.
RATINGS
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Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
"They aren’t the cheapest, but the value for the money is very high."
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Willing to Refer
5.0NPS