The Quantified Web

BACKGROUND

Please describe your company and position.

I am the Owner of an ecommerce company 

Describe what your company does in a single sentence.

We are a company offer safe, comfortable, and sustainable baby sleep sack.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Quantified Web to accomplish?

• Get sales through Google Ads

SOLUTION

How did you find The Quantified Web?

Clutch Site

Why did you select The Quantified Web over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from The Quantified Web were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Project management and implementation of our Google Advertising campaigns.
2. Support relating to feeds, data, website setup, Google Tag Manager etc required to successfully import conversions and product data into Google Ads and Google Merchant Centre
3. Copywriting for all ads
4. Advice and consultation regarding how Our Google Ads strategy fits with our landing pages, website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our monthly revenue increased by 491% within three months of partnering with them. Additionally, our Google Ads ROAS reached 4.9 in January. They also enhanced our website's front page and several product pages, boosting the conversion rate to 3.52%. Furthermore, they expanded our marketing efforts from the US to Canada, and now to Australia.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They provide a weekly report and an online work management platform for tracking progress and tasks. We usually communicate via a Slack channel. When I encounter a problem or need to discuss something about the ads, I post in the channel, and they typically respond within a day. Due to the time zone difference, responses sometimes come the next day. For important matters, I also discuss with them in Zoom meetings, where they can answer most questions during the call.

What was your primary form of communication with The Quantified Web?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

In our Zoom meetings, we often bring up new and unexpected topics, and they take a few minutes to provide thoughtful and appropriate advices. Once, when we mentioned having too many abandoned orders, they offered suggestions to improve our website which trully helped us.

Are there any areas for improvement or something The Quantified Web could have done differently?

They may need more experienced experts like Petra (the manager of The Quantified Web).

BACKGROUND

Please describe your company and position.

I am the Managing Director of James Anthony Group Pty Ltd

Describe what your company does in a single sentence.

Software engineering firm, specialising in the healthcare, retail, insurance and research sectors. Web apps, mobile apps, websites and data integration projects and system maintenance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Quantified Web to accomplish?

• Set up Google Ads
• Manage Google Ads
• Review website UX

SOLUTION

How did you find The Quantified Web?

Referral

Why did you select The Quantified Web over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from The Quantified Web were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop a Google Ads marketing plan, select keywords, author ads, setup Google Ads, monitor ROAS, ad placement, ad quality, make fine-tuning adjustments, perform regular reporting, provide feedback on website UX to improve conversion rate.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ads were created and placed, we've received multiple enquiries as a result of the work performed. We receive regular, guided report walkthroughs. Very happy with the outcomes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were communicative, on-time, and followed us up if we needed to supply something. Excellent organisation and responsiveness.

What was your primary form of communication with The Quantified Web?

Email or Messaging App

What did you find most impressive or unique about this company?

Highly process-driven and detail-oriented. Very attentive to activities day-to-day. We've used three other PPC agencies in the past, and we find The Quantified Web the most effective and professional.

Are there any areas for improvement or something The Quantified Web could have done differently?

No areas for improvement.

BACKGROUND

Introduce your business and what you do there.

I'm the managing director and owner of Theatre Bugs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Quantified Web?

Previous to the COVID-19 pandemic, 80% of our new business acquisitions resulted from word of mouth. As a result of the COVID-19 pandemic, we lost 35% of our customer base, and therefore, the impact of our word-of-mouth wasn't enough to help us rebuild our business at the pace we needed.

We knew that we needed to put more effort into our marketing compared to what we had done before to attract new customers. At the time, we weren't using Google Ads, and we didn't have the skills to do it ourselves. Therefore, we hired The Quantified Web to help us.

SOLUTION

What was the scope of their involvement?

The Quantified Web manages our Google Ads to direct traffic to our website. Initially, we had a meeting with them, during which Petra (Agency Director) worked with us to understand our business and challenges and match them with the services they provided. From there, they produced a business plan to address our needs. After that, their team set up our Google Analytics and produced a keyword review for performance tracking.

Since then, The Quantified Web has been helping us with our Google Ads, managing and monitoring our campaigns' performance on a monthly basis to improve our keywords gradually, place our ads in front of potential customers, and ensure we're reaching our targets as effectively as we can.

What is the team composition?

Initially, I mainly worked with Petra. Now, I work with another teammate from The Quantified Web who helps me with reporting and monitoring. Still, I know that there are several other teammates in the background working on our campaigns.

How did you come to work with The Quantified Web?

I'm a member of a business networking group, of which Petra is also a member. When she shared what she was doing with the group, I found it very interesting. Moreover, other members of that group who had already worked with The Quantified Web strongly recommended them, so I contacted them.

How much have you invested with them?

We pay them around $1,000 AUD (approximately $700 USD) per month for Google Ads management, not counting the actual Google Ads budget itself.

What is the status of this engagement?

We began working with them around June 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything The Quantified Web does is right on the first try, showing that their attention to detail is really strong. Moreover, their proactiveness is impressive. When they see a shift in our Google Analytics, they respond to those very sharply.

They're also quick to provide recommendations based on the results they see regarding reductions or increases in my Google Ads spending. For example, our business has seasonal patterns. Thus, if I go to The Quantified Web with any change requests, they're very quick to implement those changes.

How did The Quantified Web perform from a project management standpoint?

The Quantified Web's project management is always spot-on. If they say they're going to do something, they always do it by the time they promise; they've never let me down once. Moreover, they've been great to deal with. They've always been very proactive and ahead of the game in letting me know what's going on in the project, which is very good.

As for communication, we primarily communicate via email with The Quantified Web. We also communicate once a month via Zoom with Petra. For project management, they use monday.com and, obviously, Google Analytics.

What did you find most impressive about them?

The most impressive quality of The Quantified Web is their absolute commitment to understanding my business. They've been able to proactively respond to things they see in the data and easily recognize what that means for my business.

Are there any areas they could improve?

I can’t think of anything they need to improve on; they know what they're doing very well.

BACKGROUND

Please describe your company and position.

I am the Business Development Manager of an electronics retailer

Describe what your company does in a single sentence.

An established Electronics retailer/wholesaler who has been in business for 87+ years.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Quantified Web to accomplish?

• Increase our online presence
• Increase B2C and B2B sales through the website

SOLUTION

How did you find The Quantified Web?

Referral

Why did you select The Quantified Web over others?

• Great culture fit
• Referred to me

How many teammates from The Quantified Web were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To effectively manage our PPC campaign. We were previously with another provider who couldn't, pun intended, quantify our Google Adwords and Shopping campaigns. We needed a clear and detailed ROI analysis and a more scientific approach to our ad campaigns. The Quantified Web delivers on that.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Our CPC numbers came down significantly. 
• Better targeted campaigns. 
• Better measurement on both B2C and B2B performance

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Clear and constant reporting. Weekly Tasks reporting sent through Monday.com. Monthly Google Ads report with so many metrics that give a clear indication of what's working and what needs improvement, what keywords to focus on, which categories to push etc.

What was your primary form of communication with The Quantified Web?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their scientific approach while making it easy to understand for the end user. Their personability and approachability were impressive. Very responsive and lots of communication.

Are there any areas for improvement or something The Quantified Web could have done differently?

It's been a big step up for us from our previous service provider, so I'm not sure how I could fault them at this stage!

BACKGROUND

Please describe your company and position.

I am the Owner of NueBar

Describe what your company does in a single sentence.

We manufacture and sell solid shampoo, conditioner, body and face bars. Our products are sold online in Australia, New Zealand the US and Canada and in stores Australia-Wide

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Quantified Web to accomplish?

• To Set up our Google Analytics
• To set up our Google Ads
• To Manage our Google Ads

SOLUTION

How did you find The Quantified Web?

Referral

Why did you select The Quantified Web over others?

Referred to me

What was the size of The Quantified Web’s team?

2-5 Employees

What was your primary form of communication with The Quantified Web?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

To assist in set up of Google Ads, identifying key words, develop Google Ads marketing strategy and monthly monitoring of ads

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Return on Ad Spend
• Google Analytics data

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Quantified Web have an amazing project management tool that sends an email each week with updates on tasks completed and in progress. They are also readily available to book online meetings to answer any questions and provide regular reports and email updates.

What did you find most impressive or unique about this company?

The response times and professionalism of The Quantified Web was outstanding. I cannot recommend them highly enough. They are very good at providing timelines of when work will be completed and sticking to those time.

Are there any areas for improvement or something {provider_name} could have done differently?

None that I can think of!

BACKGROUND

Please describe your company and your position there.

I'm the co-founder of Biocasa, on online space dedicated to eco-friendly and sustainable products from all around the World.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Quantified Web?

Being a small family business, we tried to do everything ourselves for a while but got to a point where the competitive space got very crowded and needed help to maximise our investment on Google marketing.

SOLUTION

How did you select this vendor?

Quantified Web was recommended to us during a business networking activity organised by our Council.

Describe the scope of their work in detail.

Optimizing our Google campaigns and set up new ones to maximise our ROI, taking into consideration the different margins for each product's category we sell and making sure we are not running advertising campaigns at loss.

What was the team composition?

We work closely with Petra and her assistants and we always felt as if we were their only customer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The quality of our website traffic and visitors; conversion rate has definitely improved since we started working with Petra. Our expenditure on Google has also decrease, reflecting the more curated and specific objectives and parameters set.

How effective was the workflow between your team and theirs?

It's very easy to interact with Quantified Web and to schedule an online meeting if needed. Petra understood immediately our situation and made sure to cater our needs with a tailored approach.

What did you find most impressive about this company?

The tailored approach to every unique business situation, in terms of marketing budget, products sold and business life stage.

Is there any area for improvement or anything that could have been done differently?

I can't think of anything they need to improve on.

BACKGROUND

Introduce your business and what you do there.

I work in client services, marketing, and operations for ABN Australia. Our company is fractured into two operating entities; one around accounting services for international clients, and the other is the professional business side for people who need to set up companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Quantified Web?

We started to grow rapidly in the last year and a half. We wanted to ensure we were reaching the right target audience, especially as we expand to an international audience.

SOLUTION

What was the scope of their involvement?

The Quantified Web is helping us with SEO and Google Ads; they give us some strategies to improve the performance reach of the ads we acquire. One of the bigger projects was to break up our campaigns into regions; we looked at how we'd apply budgets and targets in the US market versus the UK and India, and they all have different strategies and budgets used to that so that we get conversions.

In addition, one of the things he went through with The Quantified Web was cleaning our previous keyword research up and removing the redundant ones that weren't performing well. A bit of account hygiene took place in the first project with The Quantified Web, and the next stage is categorizing our campaigns into different regions and seeing how we can track that better.

What is the team composition?

We've worked mainly with the account manager of their team, but there are 2–3 more people involved.

How did you come to work with The Quantified Web?

We found them while doing an online search looking for a local Australian-based company.

What is the status of this engagement?

We started working with them in October 2020, and the engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've set up conversion tracking so we can measure the follow-through better, so we now have a lot more analytics and better leads, which is one of the more tangible results we've seen. The kind of inquiries we receive from around the world are better and are leading to actual sales, so we have been very pleased with that.

Through the sales team having video conferences with these clients, it is often clear that they have found us through our online presence. We have probably had twice as many productive conversions.

How did The Quantified Web perform from a project management standpoint?

They are very thorough and go above and beyond with project management. From my understanding, they got to work straight away, and when I came onboard, their team had already set up the account and analytics so that we could track it as needed — they had that ready quickly, so I was quite impressed by that.

Regarding tools, we use email and Zoom, and they've also provided a link to the customized reports in the Google Ads account. It gives us a nice summary and breakdown of all the analytics we like to see.

What did you find most impressive about them?

We immediately saw leads as soon as they adjusted our ad strategy. The other thing is their personal touch in our Zoom conference; they clearly articulate that everything is transparent, and the results are there.

Are there any areas they could improve?

I don't think there's anything they can improve on — I've been happy with their work and our accountants that we're getting better leads.

Do you have any advice for potential customers?

Ensure to follow up with emails and have video conferences. The problem from our end is having the availability because we have been growing quite rapidly, and we've been a little time poor in terms of being able to give all the attention that we should to The Quantified Web. Nonetheless, they've been patient with us and have helped us when we have asked them.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Cammino Shoes, an online shoe store.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Quantified Web?

We were trying to get more conversions and traffic to our site.

SOLUTION

What was the scope of their involvement?

The Quantified Web set up our Google Analytics and Google search counsel. They did keyword research, developed creative copy, and worked setting, retargeting, and testing ads.

What is the team composition?

We had two people on our team.

How did you come to work with The Quantified Web?

They were referred to me by our web developer.

How much have you invested with them?

We paid $950 per month.

What is the status of this engagement?

We worked together from March–July 2022. We didn’t have the budget for a couple more months. It wasn’t their fault; we had to end the contract until we could get our files up.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They took a lot of time to explain what we didn’t understand and gave us advice on SEO, which was beyond what they were contracted to do. In the first month, we found that the ads weren’t converting as they should because the pricing and website were out of their control. However, they were nice enough to let us pause the campaign so we could handle all those things. We were grateful for that.

Also, they were very accommodating and didn’t just keep taking money. When we started again, we did retargeting, and it worked well. Their service was incredible.

How did The Quantified Web perform from a project management standpoint?

They took the time to explain and ensure we were comfortable. They were diligent with that. Also, they were always available when we needed them at no extra cost. They delivered on time and had weekly automated reports that were sent through.

They used Monday for reporting and communicated via email, Zoom, or phone.

What did you find most impressive about them?

They explained everything to us and were always available. Their servicing was probably above any other agency we’ve ever worked with. 

Are there any areas they could improve?

No, there’s nothing I’d have them improve.

Do you have any advice for potential customers?

Ensure you have your pricing right and the website converts well before starting an engagement. Basically, do your housekeeping before you start with any agency.

BACKGROUND

Introduce your business and what you do there.

I’m the general manager of Destination Riverland, a regional tourism organization for an area in South Australia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Quantified Web?

We needed someone to help us improve our web traffic and provide us with site auditing.

SOLUTION

What was the scope of their involvement?

We engaged with The Quantified Web to manage our Google Ads account and provide us with search engine marketing and optimization. Some of our key performance metrics are around web traffic and flow, as well as maintaining a strong cost-per-click.

In addition to that, they’re also reviewing and monitoring the performance of the website through Google Data Studio.

What is the team composition?

Our main point of contact is Petra (Agency Director), but we’re also working with a service manager.

How did you come to work with The Quantified Web?

I’ve already established a professional relationship with The Quantified Web in the past, and we chose to hire them again for this project because they were able to manage our budget effectively, and provide us with the outcomes that we needed.

How much have you invested with them?

We’ve invested somewhere between $20,000–$30,000 AUD (approximately $14,000–$21,000).

What is the status of this engagement?

Our ongoing partnership started in March 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The Quantified Web does a great job of exceeding our KPIs and managing our Google Ads account, so I’m fairly comfortable with their performance at this point in the relationship.

How did The Quantified Web perform from a project management standpoint?

They’re outstanding in all facets of project management. They utilize Monday.com so we get regular updates and easily see if tasks have been completed. We also have formalized reporting and in-person meetings.

What did you find most impressive about them?

We like working with Petra and her team because they’re extremely trustworthy and organized.

Additionally, we’re impressed with their unique approach to Google marketing, overall professionalism, and service consistency.

Are there any areas they could improve?

I’m very satisfied with our engagement so I can’t think of anything they need to improve on.

Do you have any advice for potential customers?

My advice is to be as prepared and planned as you can possibly be in what you will require, and communicate that clearly with Petra.

BACKGROUND

Introduce your business and what you do there.

I’m an e-commerce manager for an online tool shop.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Quantified Web?

We enlisted The Quantified Web to help us with our Google Ads.

SOLUTION

What was the scope of their involvement?

We initially brought them on board to help us with our Google setup and configuration. Since we migrated from a previous website and had no tracking, they supported us in establishing our Google Analytics and other Google services. We continue to work with them on a monthly basis as they help us with our Google Ads strategies.

What is the team composition?

We’re working with 2–3 people from The Quantified Web.

How did you come to work with The Quantified Web?

The Quantified Web team was recommended by a close third party. Their honest and down-to-earth approach impressed us. When we brought them on board for small services, they were very helpful. Their knowledge was impressive, too.

How much have you invested with them?

We’ve spent $7,000 AUD (approximately $4,900 USD).

What is the status of this engagement?

We began working with them in August 2021, and we continue to work together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

With their help, we’ve been able to scale our Google Ads strategies. In fact, we’ve increased our traffic by 68% and our e-commerce revenue by 25%. Our store visits have also increased by 18%.

How did The Quantified Web perform from a project management standpoint?

They have a very good project management process. We can schedule meetings with them any time and go through the results they submit to us if anything’s unclear. We use monday.com to outline all of our tasks, and we use Google Data Studio for reports.

What did you find most impressive about them?

Their personal approach, knowledge, and communication skills are impressive.

Are there any areas they could improve?

Sometimes, their data is too technical. Although they’re always available to explain the data to us, it would be good if they could submit data that a non-technical person could understand.

Do you have any advice for potential customers?

The Quantified Web is pretty good, and they could easily handle anything that’s required.