Qrysalis

BACKGROUND

Please describe your company and position.

I am the owner of Tech Toys

Describe what your company does in a single sentence.

Tech Toys is a Bangladesh-based online gadget store that delivers authentic tech products with reliable warranties and highly professional customer service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Qrysalis to accomplish?

• Design and develop a comprehensive conversational commerce (c-commerce) website that seamlessly browsing, and purchasing into one smooth journey, enabling customers to discover products, get instant support, and complete orders effortlessly for a highly fluent and engaging customer experience.

SOLUTION

How did you find Qrysalis?

• Online Search
• Referral

Why did you select Qrysalis over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope includes the creation of a responsive, brand-aligned website with intuitive navigation, advanced product browsing, and detailed product pages. Conversational features such as live chat and messaging integration will enable instant customer support, quick product inquiries, and a smooth transition from conversation to checkout.

The website will feature a secure shopping cart, simplified checkout process, and integration of local payment methods suitable for the Bangladeshi market. An admin dashboard will allow efficient management of products, orders, promotions, and customer interactions. Performance optimization, security measures, and basic SEO setup will ensure fast loading, reliability, and online visibility.

The final deliverable will be a fully functional, scalable, and easy-to-manage c-commerce website that enhances the overall customer journey and supports Tech Toys’ long-term digital growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in increased customer engagement, with users spending more time on the website and interacting through default features. Conversion rates improved due to the user-friendly interface and a smoother checkout process, while cart abandonment decreased. Order management became faster and more efficient through the admin dashboard. Overall, the website enhanced customer satisfaction, sales performance, and operational efficiency for Tech Toys.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed in a structured and professional manner, with clear timelines and well-defined milestones. All key deliverables were completed and delivered on schedule. The Qrysalis team was highly responsive to requirements and feedback, promptly addressing requests and implementing changes efficiently. Communication was consistent throughout the project, ensuring transparency and alignment with expectations. Overall, their proactive approach and commitment to quality contributed to a smooth workflow and successful project completion.

What was your primary form of communication with Qrysalis?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stands out most about Tech Toys is their combination of professionalism and customer focus. 

Are there any areas for improvement or something Qrysalis could have done differently?

I'm satisfied with their current professionalism.